firstbus.co.uk Reviews 

I remember the good old days when buses were cheap, on time and at regular intervals. Nowadays none of that is true. I understand with inflation comes higher prices but surely it doesn't also mean degrading a service that is for the public. NOT happy about this one bit.

Get your act together!!!

So, I have an adult daughter who lives 30 miles away. She is terrible with money due to slight learning difficulties. I tried buying her a ticket and they do not allow people to buy tickets for other adults.
I have gone through customer service before with no problems, this month however, I was briskly told that it was not policy and therfore I could not do it. I do not want to send her money but I also do not want her without the means to get around.
Firstbus, do better for helping the disabled and for the general public lic.

The 49 to Emerson Green Bristol it just drove straight past me stood at the bus stop I tried to chase after him he carried on ignored me totally knew I was waiting there the service lately in Bristol is appauling then the 7 opposite bus stop to Staple Hill just drove straight past a young blonde teenager at the bus stop she couldn't believe it either what's with First bus drivers ? That was 13.10 it's now 14.05 and no 13.40 bus it was missed out driver in training??? I could have walked quicker. I'm from Leicester Bristol bus service is the pits, 2.29pm a bus sailed by NOT IN SERVICE so that's 3 buses I think First bus are having a Giraffe! I gave up 2.49pm I'm home defrosting but it doesn't help my client I was supposed to be there to help her at 2.30pm poor woman! There's no bus service at all from Staple Hill to Emerson Green at the moment what about the elderly???

I took a bus this morning, bus 2 from regent walk at about 8:12, the driver was so rude and he is a racist. I bought all week ticket from him and he didn’t mention to me that he didn’t have the ticket holder, I ask for a refund he also refused intead he was shouting and raising his voice at me because am black. I am highly disappointed at the kind of drivers first bus employs to work for them.

What's on the Agenda today folks?

- 6 Minutes late even though you begin at the bus station, personally your own fault.
- Driving like a maniac
- took a pitstop for a cigarette
- late to work

Good on ya first bus

Horrible experience. The bus smelt awful and the seat I was sitting on was wet. My trousers were wet and smelt revolting when I got off. Makes me cringe thinking about it. Won’t be using ever again.

Hamilton area .scared to read timetable incase bus runs past

i use bus 24 in Sheffield , there are 4 busses every hour ! of 4 buses that should arrive in 1 hour is comming only 1, sometimes 2 . I wait for the buss about 35-40 min sometimes more ! but i should wait 15 maximum ! after a long waiting the buseses coming 2 at the same time ! my wife use 24 bus as well and sometimes she run to catch the bus and when she have 1 more meter to the door , the driver close the door and live !

Well done First Bus, following my review yesterday that I was appalled that, following the closure of part of the Henry Cort bus road between Fareham and Gosport that both E1 and E2 buses had been rerouted to the Fareham Road. I have seen several buses today coming along Tichborne Way. So pleased.

Why can’t I get a bus to work Leeds City Centre to get to work for 6am on a Saturday and Sunday morning.
The bus company doesn’t think people work early on a weekend they just cater for people who work Monday-Friday.

Wouldn’t know where to start!!! Absolutely disgraceful service and after 7 years of daily use have become considerably worse!!!
Just took 1hr 10 mins from Brighouse to Bradford, horrendous, no service whatsoever, all been cut, don’t turn up, turn up late, can’t get on cos too full!!!
Used to be every 10 mins, now it’s just whenever, pot luck???
For me to travel 7 miles to work I need to allow over an hour in planning around what is a completely “unfit for purpose” service!!! HORRENDOUS!!!!!!!!!

Glasgow
Week: Always Late 5 -10+ minutes
Weekend: Always late 15+ minutes ( sometimes not coming for full hour- not rare)
In general
- dirty from inside
- poor time management
- poor customer service
- too expensive
- the App sucks after last few updates.

In Leeds area, very unreliable. Cancellation without notice is a norm.

do passengers ride with their eyes shut ....am i the only person noticing the trend towards going through red lights. here in bristol first buses do it all the time.

yesterday the driver actually ignored the acompanying Firstbus observer who kept telling him he was going through red lights and i do mean it was showing red BEFORE he passed it. the observer herself seemed totally disinterested apart from uttering a reminder to him which was duly ignored

their buses regularly run red lights at the Lawrence hill lidle store, ive very nearly been swiped by them twice as Ive pulled away on the green light and found a bus crossing my path.

i'll post footage on you tube soon, look out for it. if First were prepared to address this then it wouldn't be happening in past years....would it?

i may well document this further and present it to the police

Bad, road work block the buss stop. When to second bus stop. The bus didn't even stop. Drivers ignore and first bus never responds to any thing.

Late bus expensive tickets and no refund. Ridiculous

PLEASE allow minus stars:
First(Carp)Bus what an inaffective service they offer. The Bristol number 1 service from Broomhill, has a fixed 11 cancellation per day until March 2023, then on top of that you have the ghost buses which dont turn up either. Quite frankly FirstBus Bristol, you may as well drop this service. FirstBus say they have no Drivers, but they pick up the NEW M4 metro bus service, how can they be awarded this when they cannot run thier existing services??????

They run terrible in the winter months especially No 2 bus horrendous been waiting on a No. 2 that said 2 mins for 15mins ridiculous always late and never on time

Terrible service. Bus time scheduled at 22:09 on the V1 route in Manchester with an expected time of 22:28. With this we started to walk, after about 10mns the bus drove past us, the display board was wrong. This guided busway is a complete shambles.

Probably the worst customer experience and public transport system I've ever had the displeasure of using.
Rude drivers who dont signal when passengers should approach the bus when ready. Instead drives off and lays the blame on you.

Scheduled buses that also never arrive. For the price that they charge you'd expect at least a crumb of decent quality.

The Rail AIr Bus service Reading to Heathrow is great.

The First Bus website for purchasing tickets for Rail Air is outrageously bad. I paid for a return ticket, money was taken and NO ticket received. I complain, no reply, I ask for my ticket, no reply, days later still no reply and no ticket? The wait time on phone is 50 minutes so i used both online messaging and email to try and get my ticket, nothing nothing nothing. I am sure it is not legal to take a payment and not give the ticket purchased and have NO reasonable mechanism to respond to such a situation, leaves user high and dry