Crying tears of joy. Second time this team has managed to fix my old Miele that for various reasons needs to last another 6-8 months at least. Where so-called expensive property managers had given up,... Toon meer
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Lees wat reviewers zeggen
After losing a piece of jewellery inside my washing machine, I called First Serve UK, convinced it was gone for good. However, they didn’t give up and went the extra mile to find it. Ismael dedication... Toon meer
Ismael arrived promptly and explained I needed a new seal fitted. He then came and did the seal fitting and a steam clean. It’s made a HUGE difference to the washing machine performance. Like having a... Toon meer
We were extremely happy with our service! I accidentally put too much detergent in our front loader which caused an overflow + the door got stuck. I booked an appointment at 9pm that night and the tec... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
First Serve UK, is a professional domestic appliance repair company based in London and since 2002, it has been our belief that our customers deserve to get top quality service and repairs at affordable prices. We aim to serve every customer with a world-class service experience and we guarantee all work undertaken. We are proud that our professional washing machine repair training programmes have gained recognition from the UK’s top service engineer. We consistently endeavour to find ways to improve our services and more importantly the relationship with our customers. We guarantee to offer the same level of expertise, service and respect to our customers’ friends and family that use any of our services. Get A Second Repair For Free! Not only do we guarantee our washing machine repairs for a full 12-months but if another fault happens on the same machine, we'll come out and fix it for FREE. No Hidden Costs We have a totally transparent pricing policy, which means you'll only pay the callout and diagnostic charge once, even if we have to come back and fit parts at a later date. We also don't charge extra for Saturdays or Sundays - Meaning, the same price 7-days a week.
Contactgegevens
Verenigd Koninkrijk
- Book@firstserveuk.co.uk
- www.firstserveuk.co.uk
4,8
Uitstekend
178 reviews
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Very happy with the service received
Very happy with the service received. Good avalibility of appointments and times, will certainly use again!
19 april 2022
Review zonder uitnodiging
Antwoord van First Serve UK
Thanks Kirsty for this glowing review!
Lovely guy very good service will use…
Lovely guy very good service will use again
16 april 2022
Review zonder uitnodiging
Antwoord van First Serve UK
We'd be more than happy to serve you again in the future Paul. Thanks for the 5 star rating.
Professional expert service
Had professional, friendly and prompt service from expert Ismael who repaired my machine quickly and efficiently. Also offered a 12 month guarantee which was reassuring.
Happy to recommend !
8 april 2022
Review zonder uitnodiging
Antwoord van First Serve UK
Making sure our customers are reassured is one of our top priorities, and we are so pleased that you're satisfied with our service!
Trustworthy tradesman
Really good, fast, personalised service. It s good to have tradesman that keeps their word. Thank you guys
25 maart 2022
Review zonder uitnodiging
Antwoord van First Serve UK
Thanks Caglar, we try our level best to deliver a top notch service. Thanks for your kind words.
First Serve responded immediately
First Serve responded immediately. Ismael arrived and diagnosed the problem. A part had to be ordered and Ismael gave me his contact info and said he would return to fix when part arrived. He is extremely communicative and kept his word and returned to fix it.
I totally recommend Ismael and First Serve. Definitely 5+++stars
26 februari 2022
Review zonder uitnodiging
Antwoord van First Serve UK
Thank so much for your 5 star review, kind thoughtful words and recommendation Allan & Carol.
Very good service
Easy to book, came on time. Friendly and knowledgeable.
22 februari 2022
Review zonder uitnodiging
Antwoord van First Serve UK
Thanks for your 5 star review and positive feedback Josie.
Ismael was fantastic
Ismael was fantastic. He came over on short notice on a Sunday and had a really quick and easy repair for our washing machine (the power was blown and it would not turn on). Money well spent and saved us from having to buy a new machine. Will definitely be using Ismael again!
13 februari 2022
Review zonder uitnodiging
Antwoord van First Serve UK
Thank you very much for your 5 star rating and review, we promise to give our 150 per cent best that's guaranteed.
Highly recommend! ⭐
Very straightforward booking process, and a lovely engineer (Abdul Azeez) took care of our problem very efficiently and effectively. Highly recommend this service to anyone!
27 december 2021
Review zonder uitnodiging
Antwoord van First Serve UK
Thanks for your 5 star review and recommendation Yasmine. We appreciate your custom!
Amazing service
Abdul was commutative about the time he would arrive. He fixed our washing machine and clearly explained the issue he had found. Fantastic and reliable service!
20 december 2021
Review zonder uitnodiging
Antwoord van First Serve UK
Thanks for your 5 star review and positive feedback Liv. Any other issues we are a phone call away.
Abdul Azeez
really responsive and great…
really responsive and great communication throughout, extremely honest advice about it being better to replace my washing machine vs them trying to fix it
16 december 2021
Review zonder uitnodiging
Antwoord van First Serve UK
Thank you very much Alexander for your 5 star review, our foremost job is to always serve the customer, that's why we called our company First Serve UK Washing Machine Repairs.
This company is amazingly good
This company is amazingly good. They are efficient, helpful and have never let me down. They are also completely honourable and a pleasure to deal with. I cannot recomend this company highly enough.
8 december 2021
Review zonder uitnodiging
Antwoord van First Serve UK
Thank you so much Nick for being such a long standing loyal client, thank you for sharing, please share our services with your WhatsApp contacts, Facebook contacts, groups, etc.
Amazing service!!
We were extremely happy with our service! I accidentally put too much detergent in our front loader which caused an overflow + the door got stuck. I booked an appointment at 9pm that night and the technician was at our flat by 10am the next morning. By 11am, everything was fixed and the technician gave my helpful information about how to keep that from happening again. Thank you so much!
7 december 2021
Review zonder uitnodiging
Antwoord van First Serve UK
Thank you very much Kristin, thank you for sharing, please also share our services with your WhatsApp contacts, Facebook contacts, groups, and share our service with your friends and family etc. Thank you.
Friendly and professional.
Friendly, professional, responsive. Gets the job done. We've used two or three times and feel like we've found a business we can trust.
7 november 2021
Review zonder uitnodiging
Antwoord van First Serve UK
Thank you very much AM for your 5 star review, much appreciated.
Prompt and efficient
Ismael arrived in the specified time window, diagnosed the problem with our appliance and provided documentation for our landlord within an hour. He explained everything clearly throughout - excellent service!
6 november 2021
Review zonder uitnodiging
Antwoord van First Serve UK
Thank you Tom we do our level best to inform our clients of potential fire, flooding, our mechanical threats, the safety and well being of you and your family is our utmost priority.
First Serve UK brilliant servicw
First Serve UK responded quickly. They were adaptable. The came back for a follow up at 6 hours notice. They were helpful. They were attentive to what we wanted. I can't recommend them enough
6 november 2021
Review zonder uitnodiging
Antwoord van First Serve UK
Thank you Dan we're here to Serve, thank you for your kind words and recommendation.
I thoroughly recommend First Serve UK…
I thoroughly recommend First Serve UK which I’ve used for the last 5 years. Their service is professional, honest and trustworthy! It really is first class!
5 november 2021
Review zonder uitnodiging
Antwoord van First Serve UK
Thank you Paola and all our clients that have been using us for the last 20 years, for your support and your custom, very much appreciated!
Very rude and unprofessional
Not only did they take the money and refuse to carry out the work when they got there but the engineer Yusuf was extremely rude to me shouting down the phone ‘what do you think I am your slave’. After I complained they advised ‘find another engineer to do it then we’ll refund you’ Very unprofessional and I would avoid completely.
4 november 2021
Review zonder uitnodiging
Antwoord van First Serve UK
Thank you for your 1 star review, we are very sorry for your poor experience with our company. We appreciate your honest feedback, we have updated our customer service training and all our engineers have sat additional training on how to serve all of our valued clients, and to ensure that such behaviour never happens again.
Quick and efficient service
6 oktober 2021
Review zonder uitnodiging
Antwoord van First Serve UK
Thanks for your 5 star review comment Andrew
Highly recommend
Called First Serve UK in the morning to repair a broken clothes dryer and oven. They were there by mid-afternoon the same day and fixed both appliances at a reasonable price. No excuses, no having to come back, no attitude. Very impressed. The first time I used First Serve it was the same good service. I highly recommend Ismail and his team.
17 september 2021
Review zonder uitnodiging
Antwoord van First Serve UK
Thanks for your positive 5 star review and high recommendation Lloyd. You are a 5 star client and we are grateful for your custom.
Quality of repair was very good but…
Quality of repair was very good but engineer kept cancelling on me and then not rearranging
7 september 2021
Review zonder uitnodiging
Antwoord van First Serve UK
Hi Kerry we have since dismissed the engineer responsible for your repair, and have updated our customer service training. Thank you for your feedback and review.
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