Fit 3D Reviews 

There was an issue with the screen and it being frozen at times and not being able to see where to check off . to enable me to continue.. after that little glitch was taking care of the staff was excellent and helping me and it was a good experience with the fit 3-D Ramona

I went with fit3D because of the technology being superior to others. BIGGEST PURCHASE REGRET of my career as a business owner ever. I own a medspa where we do weight loss and wanted a great visual option for patients to see their progress. The machine is VERY picky and many scans fail, but I was willing to see past that for the technology. I also went with this company because of the option to not have to pay a monthly fee to use the service. I understood that getting scan results may be a little slower and I wanted the perks of paying a monthly subscription once our volume could pay the fee. I was happy to pay it once we could afford it. Since spas have slow times, I knew that having this option to not pay a monthly fee was smart. It took about six months to get the machine, and then it didn't even work. One of the cameras had to be replaced. They sent a replacement that also did not work, so I had to take both towers apart and find the cameras that did work and put it back together. Their customer service was not great and 10 months after ordering, I was finally able to do a scan.

My spa experienced a MAJOR financial setback, so I was glad that we could still use the machine for the very few scans we needed it for while not having to pay a monthly fee and go further in the hole. Then, they changed the policy where you must pay a monthly fee to use it! We cannot afford it, so the machine is a VERY expensive space waster that we can't use. I had to take it out of our consults and protocols, because I can't even get two scans out of it when we are slow. And what's even worse, the patients that needed follow-up scans could not get them! We needed that for our medical documentation, and now we can't get it.

I've emailed with them several times suggesting that they should allow a certain number of scans per month before requiring a monthly fee. Even 5 scans would be helpful right now. They've been downright rude about it and won't budge. TERRIBLE business practices. Do NOT trust this company with your money. Who knows what they will do to you in the future?! We can't even sell it, because there are so many up for sale right now, and no one wants to pay a monthly fee to use it. I totally understand that the technology is expensive to run. They should still give those who gave them their hard earned money a way to use it, even if it's only 5 scans a month.

I am deeply dissatisfied with the Fit 3D scanner and the company's business practices. We made a substantial investment of $18,000 in this machine over three years ago for our gym. However, we were recently informed that we can no longer use the machine without paying a subscription fee.

Due to the closure of our business during the Covid-19 pandemic, we are now left with an $18,000 machine sitting unused in our lounge room. This change in policy has not only rendered our investment useless but also caused significant financial strain. We have approached gyms to see if there was interest in buying our machine but with the Subscription model, no one is interested in buying the scanner. Which means we can’t use it or sell it.

As someone with 15 years of experience in the fitness industry, I have never encountered such disregard for customer loyalty and satisfaction. It is clear that Fit 3D's actions do not align with ethical business standards.

Given the limited availability of Fit 3D scanners in Australia and my role as an ambassador in the fitness industry, I feel compelled to caution others against investing in this company. Their lack of transparency and customer support is unacceptable.

I am considering seeking legal advice regarding this matter and exploring options for recourse. In the meantime, I urge others to be wary of engaging with Fit 3D.

I purchased this $11K machine in 2019 and there was NOT a subscription to use it. Not only would they not help me get it fixed when it broke, but NOW that I got it working again they want to charge a criminal $100/mo MINIMUM to use it. I smell law suits from every single business that purchased this junk machine that isn't even accurate. Waste of money. Horrible company. You CANNOT add a fee to use the software AFTER a client has agreed to the high cost of purchasing your product (including the software). For NEW clients, yes... you can inform a potential customer of the cost for the software as a service BEFORE someone purchases your product so they can make an informed decision about whether the cost is worth it.

So disappointed that Fit3d have now decided to charge for scans. I'm currently in a lease agreement £300 a month till August, and now having to pay an extra £100 to £250 a month to use the scanner. Currently in dispute with the leasing company that tells me ill still have to pay my lease till August despite the fact that i cant use it.

I was going to get rid of the machine anyway, find it very inaccurate especially the body fat percentage readings.
Please stay away and would definitely not recommend to anyone.

I am the same as so many other people complaining about we all feel horrendously ripped off by false promises.
I’m from the uk, so spending £11,000 on a machine only to now be forced to ransom if I ever want to use it again is criminal.
We understand the economics have changed, however writing a program that computes the information sent to it doesn’t want the $100 a month (minimum) price tag.
You write an algorithm, it sits on a machine, then it sends back the data.
That seems pretty simple to me.
You’ve took all our money for the last few years and now you carry the weight of everyone’s ill feeling towards you.
Charging new people for scans? Maybe.
Charging those people that trusted your word in that there would not be any charges for scans?
Disgusting.

I am yet another person who would never ever recommend Fit 3D which is such a shame as you guys used to be the market leaders.
Now you’re just another bunch of scammers trying to make money off people.

I am familiar with the technology emerging from the fitness world and after my interaction with this tool, I felt compelled to leave a review. The fit3D scanner is very impressive and highly recommend it.

Can someone please contact me. My machine is still not working. After my review I got a response but I have sent 10 emails and I can’t get a response I am trying to run a business too and I cant get it to work. Can you please contact me @FIT3D asap. MY MACHINE IS NOT WORKING. I paid for the service plan I was forced into buying and my usage is still blocked. I need someone to help me please.

I had had a missing score on my recent Fitbit measurement. I figured it was not done properly. Expecting nothing could be done I still emailed customer service. Within an hour and no waiting on the phone for hours, the gentleman not only answered but solved the problem.

The scanner operates at a two star. The business practice of the company is criminal. We paid $2000 more than their competitors equipment due to the assurance that there was not going to be a subscription fee. The unit is now locked up until we pay them a monthly fee and they refuse to allow us to return it.

I am so impressed with the Fit 3D I had prior to commencing a strength program. It was very quick and I was amazed at the information that it was able to gather in such a short time. I now have all the information on the areas that require attention to support me in my goal to better health. I highly recommend anyone looking to improve their health and fitness to obtain a Fit 3D report before starting.

The fit scan gave me the information I needed to help me determine what I want to do to help me get to where I want to be with my fitness goals

Simple, I had no problems logging in while performing the scan. It went sick and my results were in my phone before I left the building.

Had second thoughts about joining but my wife convinced me it would be helpful to help recover from my recent health problems. I met with Bladimir and immediately felt comfortable the way he presented himself and the knowledge he had when answering the questions I had. He was genuinely concerned and wanted to make sure I understood everything he was telling me. Had a great session with him and looking forward to working with him in the future. I'm confident he will help me accomplish my goals.

The Fit 3D experience was quick& easy and gave me very detailed information, from my weight to %of body fat, posture & much more!!

If I could give zero stars I would. I’m upset because the price tag on this is over $10,000 once you consider taxes and financing fees. The machine worked for less than 3 months before it went down. Customer service to get it fixed is horrendous, they don’t respond for days. Now they want me to buy a subscription to use their machine. This is the worst purchase I’ve ever made. Read the other reviews before you buy! I’m going to take them to court!

Used to be great service under previous ownership.

Support and service is terrible now.

Stuck with a £8.5k machine that no longer works as apparently replacement parts aren't available

One of the worst companies I have ever worked with. The customer service is horrible. They take there time to answer you, refuse to talk to you on the phone. They make changes to your plan as soon as your first year is up with them. If I was told that my price would change after year 1, I would have never paid $9,000 per machine. I have purchased 3 machines from them and I am regretting every minute of it. I would recommend doing your research before buying this machine and go with the competition. You will see many of these reviews are the same.

This is class action lawsuit stuff right here. Someone had their hand in the cookie jar and that's not cool! By their own estimates in just a few years they have sold over 3500 units at $10,000 each... and where did the $35M go? While you have every right to change your pricing and subscription model "moving forward", you don't have the right to alter existing contracts! Yes It is all about contract law. Expressed or implied doesn't matter. You can't sell a product with lifetime reporting and free updates and then change your mind and "BRICK" the equipment using subscription fees as ransom. Looks like the intent was to "recommend" the service update as an "improvement option" but that likely was not widely accepted. The "we will never force you to pay more" BASIC PLAN offered on the website is "no longer available". This company is in for a BIG surprise. The person giving them legal advice is an idiot. Who ever is in charge should know it's just a matter of time before your unscrupulous business practices catch up to you! This is about doing what is right. It's about honor. It's about respect and trust. What am I going to do? Depends... Tic Tock! Make it right Fit 3D! What should you do? RUN.. do not give them your money!
EDIT:
As I look back on my original purchase contract in Nov. 2018 there was 2 options for software maintenance and support. Either $100 per month "OR" $2000 for lifetime software and all data storage. As I chose the latter, we have a problem!

I purchased a Fit3D in 2018, and in the sales process I was told there are no subscriptions and the machine and software was a 1 time purchase. Even in our contract it states the same. However, less than a year ago Fit3D contacted all of us who purchased before 2020 and announced that they would need to charge us subscriptions to stay afloat as a company. I initially tried to negotiate a better deal with CEO Greg Moore since I am a 1 person operation, but he refused to work with me. Then a bunch of Fit3D customers got together and we were going to file a lawsuit. Fit3D backed off and said they weren't going to charge us anymore and they were "sorry". 6 months later, they worked with their attorneys and found a loophole in the contracts. They decommissioned our software and released a "version 2" (which appears to be basically the exact same software) and claimed it was necessary for their infrastructure and then returned to us all and said we would be shut down if we didn't pay by December 18th. Greg Moore on his LinkedIn said that he lives by the motto "Return With Honor", but he may be one of the slimiest business owners out there. If you don't mind paying the subscription fees then feel free to try out this company, but I wouldn't trust them with a 10 foot pole. Also we found their documents that they are trying to sell their company and need to boost their recurring revenue numbers for potential buyers, so keep that in mind for the longevity of this company. I just threw my unit in the dumpster, Fit3D is the worst business I have ever worked with.