Fit 3D Reviews 

I asked what I thought was a complicated question and I was responded to right away! Not only did they supply a quick response but they helped me with with what I thought was a complicated issue on my part. They made this very easy and accessible!

This scan is awesome and provides very useful information. Love that you can compare new scans with past scans to measure your progress. Customer support staff is responsive and very helpful!

Add me to the list of folks who bought a unit, had to shut down during COVID, and just tried to turn on our FIT3D machine to find that they've turned off access.

Yes, like everyone else here that supported them early on, they promised a one-time purchase price to get me to buy, and now will not allow the unit to work without a recurring paid plan.

On 3/29/23, they wrote in an email to us "We will not be turning off any units as this would be unethical and does not align with our business practices" and "We understand that this may not be a part of your agreement, and we will never force you to pay more than you agreed to."

Apparently, while my unit was off for an extended time, they decided their business practices did include turning off units and violating their initial contract. For us independents, the new scheme doesn't work, and we would never have bought in knowing this was coming. Yes, there may be a lawsuit here, but at this point, who wants Fit3D as a partner?

I most likely will have to pay more out of pocket just to verify the unit is working correctly.

Please goto report fraud ftc gov to file bad business practices against Fit3D if you were an old customer told you did not need a service plan when you bought the equipment, especially those who purchased in late 2022, were baited and switched for a $100-$250 subscription plan and told if they did not purchase the machine would become a "200 lb paper weight". I can provide the email for this website to review shouldvit be flagged or taken down. Just Google their reviews elsewhere there are even tiktoks on the scam. They have been reported to ftc

Criminals and extortionist!! Just a matter of time before they go out of business. Should go to jail for what they did to their customers. You are a POS Patrick!!! Just like your buddy Greg!!!

Awww did I hurt your fweelings with my name calling??? Guess you did not get my email. Had the pleasure of meeting the young lady who beat your a## in court for the exact reason I am letting the world know the stole from me and possibly thousands more!!! Hey Pat, what's worse......calling someone names or stealing from someone??? That same young lady is sharing ALL her court documents with me, and I will be sure to share them with everyone possible. You do have an option to step up, be a man, take responsibility and reimburse me. You can have your paperweight back. Oh yeah, she sent me the last email you sent her........🤣🤣🤣 pathetic! See you on Zoom

I cannot imagine running our Wellness and Weight Loss Programs without the Fit3D! Laser read inches PLUS body composition is game changing and levels up our practice and helps us provide the absolute best guidance for weight loss. We have over 800 people we have scanned and having the Fit3D as a stand out in the hot weight loss market allows us to stand out as the best value and best technology.

Love the accuracy of this machine and how much information it gives. Even at my worst conditions, It’s definitely an eye opener.
It will definitely keep me accountable for my actions, when I know it’s time for me to step on it. I highly recommend it!

The team was super fast to respond and very kind. I needed help with something easy, but not exactly common and the team made it easy and painless process. I was able to transfer all of my previous scans with no issue.

Very slow customer service. I bought the scale, then had to pay $600 to activate it...just to start the trouble shooting process. It took almost 2 months of back and forth (via email, even though I politely asked to talk on the phone so we could troubleshoot faster instead of playing email tag)

Finally got the scanner working (or so I thought) for a few weeks. They only credited me for 1 month of subscription fees back.

We are 3 months in to using it and it stopped working again... and now I am back to the email game for the last 1.5 weeks.

For how expensive this scale is, you think they would work with you on what is fair as well as try to get the issue fixed asap (set a call) but sadly they do not.

As of right now, I would highly recommend going a different route simply due to the costs and customer service. As a gym owner the last thing you need is to add more things to your list to do... not worth the headache.

I think it provided a solid baseline for reference in improving my posture.

Representatives from Fit3D were very responsive when I contacted about a defective part. They kept in constant communication with me throughout troubleshooting the issue and replacing the part. I'm Happy to say that our scanner is up and running and we're loving it!

For two days our machine would allow clients to sign in, take the weight, then give an error message for the metrics and wellness activity. I activated a ticket after the second day. Quick response from Customer Support. Norma gave me detailed instructions and video links to use to aid me with rebooting our equipment. After using these, the machine was up and running again. Thanks, Norma!!

I recently had a scan at my gym and the metrics didn’t initially show up, so I reached out to Fit3D support and they were able to rerun the scan and populate the metrics so that I have a baseline. The response time to my ticket was fast and resolved quickly!

Norma scheduled a call with me to see what the problem was with my scanner. It turns out I had the wrong version of the software loaded on my tablet. Norma fixed the problem straight away and now my members will be very happy again! Thank you Norma 😊🥳

Awful experience

After buying the equipment over 5 years ago, fit 3d introduced and forced all owners to subscribe to a very hefty monthly bill.

At first when fit3d were screwing all their loyal owners, they were very nice and responded immediately. Now however I am waiting over 3 weeks for a response. I have emailed Patrick, Norma, and others, on several occasions and am ignored.

I would not recommend this company.

They have a lot of depth to their customers and have no loyalty.

Do not trust

Very helpful! They answer right away and when ever there is an issue they get right on it! Their products are top of the line! Highly recommend!

I had a great experience with Patrick. He helped me fix technical issues and gave me information that will help us to make sure results are captured successfully for each scan.

Customer service is horrible.
We bought this machine in 2020 and there was no subscription and now we are forced to pay for one. So we did that and no we Need customer service and the best you get is an email chain with 1-3 day delays. A lot of good it does to pay thousands for a machine and now a monthly subscription but you can’t use it. I’ve asked multiple times for a simple tech to call and troubleshoot but nope, they won’t do it.
We are in a LARGE franchise group so we will be having this conversation about continuing with this vendor. Do NOT BUY!

Service is slow and there's no urgency when experiencing issues. I've been mostly disappointed since signing up to pay for the support service (which was enforced after we were told it was free as part of the initial purchase). The only saving grace is Norma who is switched on and has managed to solve our issues after stepping in.

Update: After completing this review 1 month's service was provided free of charge and the issue has since been resolved.
However, it is important to note that some of the waits were WEEKS to get answers to problems, this is not just a time difference issue between the UK and US. This has since improved however we are get to experience a great service.

Interestingly, Patrick has noted what the subscription includes but has failed to admit that the original CEO emailed to say there would be no form of subscription/ servicing when the machine was first purchased! This machine was originally used to offer free scans for members, however, the business model changed once the subscription service came in.
I'm still not impressed with the service and genuinely would not recommend Fit3D at present.

Such prompt response to needing to merge account. Sent a request just before going to sleep and had a response by the time I woke up.

Thanks!