Flagship Group Reviews 

We have just had a kitchen replacement done and we have been so impressed by Rory and the rest of the team.
Rory, the electrician, did our wiring. It has been a pleasure to know him. His work is meticulous, and added to that, he is just a lovely person.
As are all the team.

Had Dan come round and refit our bathroom over the past couple days and couldn’t be happier good customer service and he’s done a really nice job also clean & tidy ! Thankyou

Rory came to do my electrics and was nothing but professional and very friendly and had a can do attitude. Which is very refreshing.

Thank you for all of your help

Poor practises.

Tenancy support workers/ rent account managers often speak poorly about their tenants behind their backs. Rent managers are busy making content for their own social media accounts. Lack of safeguarding from some tenancy support officers, which resulted in a fire at a home in wymondham.

Whoever is thinking of using this housing association.. RUN A MILE! They tell lies and fob you off!

They do a wonderful job of not answering reviews. You pose question's and they ignore them, passing onto their teams to learn is a waste of time. The policies they adopt at team level is set by the board, which in my honest opinion are out there depth. I have been lucky to deal with boards that are creative and deliver, I'm afraid Flagship will never do this with the current incumbents' on the current board.

We brought a shared ownership home via flagship a few years ago and have just recently completed in its sale - so I feel I have a whole understanding of the process.

Shared ownership isn’t for everyone, but at the time, our choice was own 50% or rent. Shared ownership for us, is possibly the wisest thing we did. It allowed us to build up enough equity in the property along with job changes and pay increases to enable us to now purchase 100% of a property.

As for Flagship specifically - we have literally had no bad experience or communication.

Providing you pay your rent on time, they won’t contact you unless it’s in regards to annual increases (everything increases and I personally found their increases completely justifiable.)

Purchasing process and sales process both went seamless. For the purchase there was a quick affordability check and we were set. For the sale, we made sure we ticked all of flagships boxes before listing (independently valued the house, EPCs etc), and doing this meant it was a quick as an email to get the property listed.

It seems like Flagship get some bad reviews overall, but genuinely, I have no bad words to say.

Ultimately, pay for your bills on time, expect an annual increases (minimal) and when you come to sell, read the sellers guide to tick the boxes, and you’ll have a happy hassle free time in your home!

My partner and I have bought a shared ownership property and we cannot recommend flagship enough. Bryony helped us through the process and was amazing from start to finish! We had no idea where to start but she was so patient with us, we truly couldn’t have done it without her and can’t thank her and the team enough!🏡

What is the point.

What is the point of sending an email for "champion monthly Survey" if you click the link log in click on victory homes and there is nothing there.

My IQ is higher. In fact higher than your CEO'S yet you continue to mess around with my head.

And i am not ringing customer service to discuss this as all they do is email someone else as they cannot think outside the box.

We bought our shared ownership home with Flagship three years ago, and we’ve just completed the process of staircasing to 100% ownership. We wouldn’t have been able to own a home in the area we love without Flagship’s shared ownership option — it truly made homeownership possible for us.

Throughout the whole journey, the Flagship team has been incredibly supportive. In particular, Carly has been amazing during the staircasing process. She guided us through every step, helped resolve any issues we faced, and made sure we always felt supported.

Thank you!

Recently selling my shared ownership. All fantastic easy contact and very helpful team. Can’t say anything bad.

So somebody called kelly said someone from anti-social team would contact me within 2 working days and now it the 3rd day. No call. Also they give you the 0300 number to call which is pointless as you cannot speak to the department. They just send an email on your behalf then you have to wait another 5 days but i did this not 5 days ago but 6 weeks ago.

Eventually i will be taking Victory to court over past issues and finally the supreme court to prove that middle management directors and the CEO are incompetant when it comes to being in the 21st century as to contact anyone they have a ARCHAIC SYSTEM in place. I have been with 3 housing associations and dealt with 10 more for other people as a Lay Representative and VICTORY/FLAGSHIP are the worst.

Court will happen. Be warned.

7 orford rd swaffham pe37 7jh

Carly and the team have been amazing over the past 5 years.
Very supportive and always happy to help.

front door lock breaks wanted us to wait for 2 weeks to come out on the 25th joke of a company and housing trust

I worked with Carly H. Out of the Ipswich location and she was great! We closed the house way ahead of schedule. She was quick, and persistent making the whole situation go smoothly .

Worst housing. Being evicted because I'm not "living there" when my uncle died and my father was in hospital for over a month and went through a 9 hour operation and nearly died..but as my housing officer said I have to be there and no one staying over oh and I have to open the door to her when I don't even want to see her...my rent has always been paid never had a complaint... But I've got court in 2 months because I "haven't been living there".... I'm so going to take them to court for stress and thanks to them my autoimmune disease has flared up

I’ve just sold my first home and Flagship have been great ‘landlords’ over my 4 years with them. They’ve always been easy to contact and never talked in jargon I didn’t understand so that made everything feel accessible which was always reassuring being a first-time home owner (and selling for the first time, too!)
The 4 stars rather than 5 is that the rent just kept creeping up. Never an extortionate amount but it would have made it more affordable if they’d considered the interest rates going up for mortgages rather than prioritising their own profits, but they’re a business at the end of the day, so I understood their reasons.

A HUGE thank you to Matthew Downes, tenancy support officer at Victory Homes. Due to reasons that are not relevant here, we had an issue with our rent which Matthew sorted out for us. He also kept us informed as to what was happening. Again, thank you Matthew for your help, Victory should consider itself lucky to have you

Bought a shared ownership property that has had so many faults with it that it’s ruined the new start I had for me and my disabled son. Yes they’ve fixed SOME of the issues but not all. Never warned me about possible issues that may arise from buying a new build, albeit it’s not new as it was empty for 2 years. Complaints process is pointless as only £50 offered for all the stress and added money I’ve had to spend on the house to get it fixed. Complaints also don’t respond quickly and I’ve had to follow up repeatedly. They clearly don’t check the houses before selling them to people as I’ve had faulty meters, faulty heating system and inadequate sized radiators. They don’t care about their customers or the stress they cause. £50 in this day and age doesn’t do anything. Poor!

If I could I’d sell up and move but can’t afford to. Steer clear of this company as they don’t care about their customers or the houses they sell or rent out.

Due to personal circumstances I found myself needing to start on the property ladder again in later middle age. The opportunity of shared ownership and 'staircasing' to increase ownership share with Flagship Group provided both hope and security and a way out of renting at high commercial rates. The staff at Flagship have provided excellent support and advice at initial purchase and throughout my shared ownership progression.