Well happy tenant! This week we had our kitchen refitted by Luke. From ripping out the old one, plastering, fitting a new floor and all the units, including a bespoke custom worktop, he did eve... Toon meer
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We had a new kitchen fitted by Luke and i honestly couldnt fault anything at all. He got the whole kitchen ripped and out fully fitted in 4 1/2 days, including having to rip up and relay the under flo... Toon meer
Bedrijf heeft geantwoord
We are so pleased with our kitchen we cannot fault it ! From start to finish the work of the team was impeccable . Polite friendly and respectful so thankyou to john, matthew, dominic, isobel, mahfug,... Toon meer
Bedrijf heeft geantwoord
Have just had a kitchen replacement done by Piotr and Troy have done an amazing job super tradesmen super work very tidy even in a mess lol and very friendly and helpfull
Bedrijfsgegevens
Geschreven door het bedrijf
We provide homes and create sustainable communities. The work we do matters because the lives we help matter. Our customers are at the heart of everything we do. We’re here to help when we’re needed most. We trust our people to do the right thing, to create meaningful change, where all homes are safe, and affordable, and local people feel proud of where they live. And as a subsidiary of Bromford Flagship LiveWest, we don’t just want to make a difference to our customers and their communities – we want to solve the housing crisis too.
Contactgegevens
31 King Street, NR1 1PD, Norwich, Verenigd Koninkrijk
- 0808 168 4555
- hello@flagship-housing.co.uk
- www.flagship-homes.co.uk
4,6
Uitstekend
600 reviews
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Heeft 85% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Have just had a kitchen replacement…
Have just had a kitchen replacement done by Piotr and Troy have done an amazing job super tradesmen super work very tidy even in a mess lol and very friendly and helpfull
28 september 2026
Review zonder uitnodiging
Well happy tenant
Well happy tenant! This week we had our kitchen refitted by Luke. From ripping out the old one, plastering, fitting a new floor and all the units, including a bespoke custom worktop, he did everything within the expected 5 day timeframe, by a day and a half.
Extremely hardworking and professional, Luke is extremely conscientious, which shows in the finished result. Thank you.
Thanks, also to the electrician’s Matt & Dylan, who overcame a few issues with old wiring and gave us our existing services back in a timely manner, and a nice new light!
8 oktober 2026
Review zonder uitnodiging
Had a gentleman called Wayne came to…
Had a gentleman called Wayne came to give me a new kitchen he was absolutely fantastic kept me informed what would be happening through all stages of the work he was very conscientious with his work and his attention to detail was unbelievable also cleaned up so well i didn't have to do anything to start using my new kitchen 100% happy thanks Wayne
10 september 2026
Review zonder uitnodiging
Treemendous job.
A tree on the fence line needed to be removed before a new fence could be put in place. Flagship assessed the situation then had Stef and Pete come and take down the tree. They were friendly, very tidy, and professional at their work. The tall tree was cut down to ground level, all branches and trunk taken away, ant the garden left so tidy you wouln't know it had happened. Thank you chaps and thank you Flagship...most impressive.
21 september 2026
Review zonder uitnodiging
Àŕroñ I am very pleased with all the…
Àŕroñ I am very pleased with all the work that has been done, he was a very polite young man and I'd be very pleased to have him back.
7 oktober 2026
Review zonder uitnodiging
Bill and Stef came to remove some tree…
Bill and Stef came to remove some tree stumps and did an amazing job, nice chaps too!! Happy Customer
Denise Bulloch
6 oktober 2026
Review zonder uitnodiging
Antwoord van Flagship Group
Hi Denise,
Thank you for taking the time to leave such a positive review.
It's great to hear how our operatives did an amazing job and left you happy with the experience.
We will be sure to pass on your kind words.
Kind regards,
Sophie
New kitchen
We had a new kitchen fitted by Luke and i honestly couldnt fault anything at all. He got the whole kitchen ripped and out fully fitted in 4 1/2 days, including having to rip up and relay the under flooring as it was unexpectedly water damaged! Was a lovely guy and it was a pleasure to have him fit the kitchen. On top of all of that he done an amazing job to! Very happy family :) thanks luke!
28 september 2026
Review zonder uitnodiging
Antwoord van Flagship Group
Hi Matilda,
Thank you for your 5* review.
It's great to hear how Luke worked in such a efficient manner and ensured that every aspect of your upgrade was to a high standard.
We hope you enjoy the new kitchen and will pass on your kind feedback.
Kind regards,
Sophie
We are so pleased with our kitchen we…
We are so pleased with our kitchen we cannot fault it ! From start to finish the work of the team was impeccable . Polite friendly and respectful so thankyou to john, matthew, dominic, isobel, mahfug, matthew Rowe and finally Dennis you were all great !!!
2 oktober 2026
Review zonder uitnodiging
Antwoord van Flagship Group
Hi Jeana,
Thank you for this positive review.
We're delighted to hear that the team was polite, friendly, and respectful throughout the work.
It's great to know they completed the job to a high quality and that you are pleased with your new kitchen.
Thank you for taking the time to share your experience.
Kind regards,
Sophie
Polite and explained what the problem…
Polite and explained what the problem was
2 oktober 2026
Review zonder uitnodiging
Antwoord van Flagship Group
Hi Bev,
Thankyou for taking the time to leave a positive review.
It's great to hear how our colleagues were polite and took the time to ensure that the matter was clearly explained.
Kind regards,
Sophie
Had a kitchen refit
Had a kitchen refit. It was coming up to 30yrs old. Great bunch of guys did the refit, Danny the kitchen fitter did a great gob, excellent workmanship, also the electrician and the plasterer did an really good job, everything was kept clean and tidy...thankyou Teresa
16 september 2026
Review zonder uitnodiging
Antwoord van Flagship Group
Hi Teresa,
Thank you for the kind review.
We are pleased to hear how our operatives took pride in their work and did a really good job for you.
We will be sure to pass on your positive feedback to the team.
Kind regards,
Sophie
New kitchen fitted and painted very…
New kitchen fitted and painted very nice .the workmen very polite and clean up after themselfs thank you.
28 september 2026
Review zonder uitnodiging
Antwoord van Flagship Group
Hi Paul,
Thank you for taking the time to leave a 5* review.
It's great to hear that the workmen who attended your home were polite and fitted the kitchen well.
Kind regards,
Sophie
One star to munch
It's easy of time answer in season public do nothing it's never followed up I've been here seven months at trimly some Martin since I've been ill health I got so bad. Course. you refuse to help me find a downstairs place to live due to my heart condition my ill health has got so bad seince lived here worst thing I've ever done moving here. I will never four give you flagship .mangers at Woodbridge.. office. I was told you have duty care to me I haven't seen none of it. Any news from flagship housing is bad news. Be. good.when I can move back to mid Suffolk . Sooner the better .
24 september 2026
Review zonder uitnodiging
Antwoord van Flagship Group
Hi Tony,
Thank you for your further feedback, we really sorry to hear that this was your experience.
We understand your frustration, we do genuinely want to support you, and it’s important to us that we get this right.
Please respond to our direct message to allow us to locate your account and help with your concerns.
Kind regards,
Sophie
Taylor and mark done my flooring in my…
Taylor and mark done my flooring in my kitchen yesterday in Lowestoft and done an absolutely stunning job love it,they where both professional and friendly and there customer service was above and beyond excellent service
21 september 2026
Review zonder uitnodiging
Antwoord van Flagship Group
Hi Mandy,
Thank you for the 5* review.
We are pleased to hear that Taylor and Mark did such a professional job and offered such positive customer service.
We hope you love your new flooring.
Kind regards,
Sophie
Just had a kitchen fitted by Gary
Just had a kitchen fitted by Gary . His work is excellent went above and beyond to make sure the kitchen is perfect. The plasterers and electricians were also fantastic. A big thank you to Gary and all the workmen .
18 september 2026
Review zonder uitnodiging
Antwoord van Flagship Group
Hi Laura,
Thank you for the 5* review.
It's great to hear how Gary and the team provided such good service.
We will be sure to pass on your kind feedback to our operatives.
Kind regards,
Sophie
A good job very well done
Bungalow had extensive tree boughs /branches overhanging it and driveway.Four man team were punctual, polite and very"wilco" They were very efficient and professional in their work and cleared up the work site brilliantly! Agood job very well done and a credit to their company. Thank you.
17 september 2026
Review zonder uitnodiging
Antwoord van Flagship Group
Hi Peter,
Thank you for taking the time to leave this review.
We're delighted to hear that the team was punctual, polite, and professional throughout the work.
It's great to know they completed the job efficiently and left everything clean and tidy afterwards.
Thank you for taking the time to share your experience.
Kind regards,
Sophie
They were very efficient and done a…
They were very efficient and done a really good job.
17 september 2026
Review zonder uitnodiging
Antwoord van Flagship Group
Hi Michael,
Thank you for taking the time to leave this 5* review.
Our team prides themselves on the service they provide, and we are glad they have worked efficiently and completed your work to a high standard.
Kind regards,
Sophie
Waiting months for a simple fix
Waiting months for a simple fix . About as useful as passing wind in a hurricane . Been a tenant for 16 years, they will never change . They used to have a Facebook page , that was taken down as flooded with tenants negative remarks
14 september 2026
Review zonder uitnodiging
Antwoord van Flagship Group
Hi Chris,
Thank you for taking the time to share your feedback.
We're sorry to hear about your experience and understand your frustration regarding the delay in resolving your issue.
We value all customer feedback and are committed to improving our service.
If your repair is still outstanding, please contact us directly with your details so we can investigate and provide an update.
Kind regards,
Sophie
Gary was friendly and amazing
Gary was friend amazing , had amazing jokes while working , it was amazing to have around lovely guy 10/10 on the work he did
14 september 2026
Review zonder uitnodiging
Antwoord van Flagship Group
Hi B,
Thank you for your fantastic feedback!
We're delighted to hear that Gary made such a positive impression with his great sense of humour and professional service.
We'll be sure to pass on your kind words and 5/5 rating to him.
Kind regards,
Sophie
Antwoord van Flagship Group
Hi Anna,
Thank you for the above review.
Its great to hear how our operative was able to complete the work required and did so in a kind way.
We will be sure to pass your feedback on.
Kind regards,
Sophie
Great job from start to finish
Great job from start to finish - thanks so much to Paul Sam Jim and Abby
7 september 2026
Review zonder uitnodiging
Antwoord van Flagship Group
Hi Consumer,
Thank you for the 5* review.
We are pleased to hear that Paul, Sam, Jim and Abby did such a great job.
We aim to provide this level of service to all of our customers and your review supports this journey.
Kind regards,
Sophie
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