Flagship Group Reviews 

600
•
TrustScore 4.5 uit 5

4,6

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Beoordeeld met 5 van de 5 sterren

Well happy tenant! This week we had our kitchen refitted by Luke. From ripping out the old one, plastering, fitting a new floor and all the units, including a bespoke custom worktop, he did eve... Toon meer

Beoordeeld met 5 van de 5 sterren

We had a new kitchen fitted by Luke and i honestly couldnt fault anything at all. He got the whole kitchen ripped and out fully fitted in 4 1/2 days, including having to rip up and relay the under flo... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

We are so pleased with our kitchen we cannot fault it ! From start to finish the work of the team was impeccable . Polite friendly and respectful so thankyou to john, matthew, dominic, isobel, mahfug,... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Have just had a kitchen replacement done by Piotr and Troy have done an amazing job super tradesmen super work very tidy even in a mess lol and very friendly and helpfull

Bedrijfsgegevens

  1. Woningbouwvereniging

Geschreven door het bedrijf

We provide homes and create sustainable communities. The work we do matters because the lives we help matter. Our customers are at the heart of everything we do. We’re here to help when we’re needed most. We trust our people to do the right thing, to create meaningful change, where all homes are safe, and affordable, and local people feel proud of where they live. And as a subsidiary of Bromford Flagship LiveWest, we don’t just want to make a difference to our customers and their communities – we want to solve the housing crisis too.


Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

600 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 85% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

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4,6

Alle reviews

(600)

148 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

I’ve lived in my house for 32 years and…

I’ve lived in my house for 32 years and I can honestly say James w is the nicest, friendliest and respectful worker I’ve ever had in my house! He worked on his own and has done a fantastic job of my bathroom I’m absolutely delighted with it! He is a credit to flagship! Thankyou for a great job James!

13 augustus 2026
Review zonder uitnodiging
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Antwoord van Flagship Group

Hi Kate,
Thank you for taking the time to leave a review.
It's great to hear how James worked in a friendly and respectful manner.
We hope you enjoy the work carried out and will pass on your kind feedback.
Kind regards,
Sophie

Beoordeeld met 5 van de 5 sterren

Dan Chamberlain and his team..

Dan Chamberlain and his team were fantastic getting the bathroom done.. very polite and professional..

12 augustus 2026
Review zonder uitnodiging
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Antwoord van Flagship Group

Hi Christina,
Thank you for your kind review.
We are pleased to hear how Dan and the team completed your bathroom work in a polite and professional manner.
We will be sure to pass on your feedback.
Kind regards,
Sophie

Beoordeeld met 5 van de 5 sterren

Today I had the pleasure of one of your…

Today I had the pleasure of one of your plumbers Dan Chamberlain working in my home today. I’m very house proud so always get nervous with any works in my home due to bad experiences in the past. Well I needed not worry, Dan was great! Quick, efficient, polite and did a fantastic job. Left everything clean and tidy. Dan is a credit to flagship. Thank you so much

11 augustus 2026
Review zonder uitnodiging
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Antwoord van Flagship Group

Hi Clare,
Thank you for taking the time to share this feedback.
It's great to hear how Dan worked in a polite manner and ensured that your home was left clean and tidy.
We will pass on your kind words.
Kind regards,
Sophie

Beoordeeld met 5 van de 5 sterren

Had Louis do my kitchen replacement…

Had Louis do my kitchen replacement recently,very hard working, very efficient, good time keeping, also he will update whats happening and what was happening over the whole project! We are beyond happy with the results!

Thank you

22 juli 2026
Review zonder uitnodiging
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Antwoord van Flagship Group

Hi Sian,
Thank you for your positive feedback.
We’re delighted to hear how pleased you are with your new kitchen.
It’s wonderful to know that Louis' hard work, efficiency, and time keeping made such a positive impact.
We’ll be sure to pass on your kind words to him.
Kind regards,
Sophie

Beoordeeld met 5 van de 5 sterren

Tayla-Jayne came to do repairs in the…

Tayla-Jayne came to do repairs in the bathroom and was amazing. She went above and beyond to ensure the job was done to an incredibly high standard and communicated before and after in regard to the work being completed. Tayla also made sure she left the bathroom clean and tidy after finishing the job and I would highly recommend her services.

10 augustus 2026
Review zonder uitnodiging
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Antwoord van Flagship Group

Hi Abbie,
Thankyou for taking the time to leave such a positive review.
We are pleased to hear how Tayla-Jane worked to such a high standard and left your home clean and tidy.
Kind regards,
Sophie

Beoordeeld met 5 van de 5 sterren

I had an appointment in a weeks time for…

I had an appointment in a weeks time for a toilet leak, in one of the pipes, I got a call today to see if I was free for the appointment to go ahead today, I was. Owen came out within 15 minutes, not only did he replace the bit of pipe, but also handles a few other issues he had spotted.
He was polite, pleasant, professional, and respectful.
I was extremely impressed, and happy with the service he provided.
Thank you.

7 augustus 2026
Review zonder uitnodiging
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Antwoord van Flagship Group

Hi SB,
Thank you for the positive review.
It is great to hear how our prompt service and Owen's professional and pleasant service impacted you.
We will be sure to pass on your kind words.
Kind regards,
Sophie

Beoordeeld met 5 van de 5 sterren

Just had a new wet room and kitchen…

Just had a new wet room and kitchen fitted, Got to say the guy that fitted my Kitchen went (in my opinion) above and beyond Dave C you were so professional, lovely to chat with, helpfull and patient (especially with the crazy dog!!) Flagship is amazing I have health issues and they are in touch often, welfare checks, helpfull and kind. So glad I am one of their tennants

29 juli 2026
Review zonder uitnodiging
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Antwoord van Flagship Group

Hi Lita,
Thank you for your lovely review.
It's great to hear how Dave was professional, helpful and completed your work to a high level.
We are pleased to hear how our regular contact and welfare checks have a positive impact on you as our customer.
We will pass on your kind words to the team.
Kind regards,
Sophie

Beoordeeld met 5 van de 5 sterren

Iam very pleased with the work Ian fleury did

Ian fleury arrived last Monday to do my kitchen. He did an amazing job. Excellent craftsmanship. Iam pleased with the finished product. He kept me informed all the way . He is a professional at work. He also respected my home. A very polite and courteous person. Again amazing job he did .

6 augustus 2026
Review zonder uitnodiging
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Antwoord van Flagship Group

Hi Michael,
Thank you for taking the time to leave such a positive review.
We are pleased to hear how Ian's work was professional, courteous and finished to a high quality.
We will be sure to pass on your kind words.
Kind regards,
Sophie

Beoordeeld met 5 van de 5 sterren

Happy tennents

Been in our house 26 years, Flagship took over our housing. We got offered a new kitchen, which was completed on the 5th August, work lads were absolutely brilliant, cleaned up after themselves, their boss signed the job off once we were happy, the standard of the kitchen is fantastic. Keep up the good work.

5 augustus 2026
Review zonder uitnodiging
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Antwoord van Flagship Group

Hi Paul,
Thank you for taking the time to leave a review.
It's great to hear how you have been pleased with our approach, and how the operatives who attended worked in a professional manner.
We hope you enjoy your new kitchen!
Kind regards,
Sophie

Beoordeeld met 5 van de 5 sterren

Wayne fitted my kitchen in less than…

Wayne fitted my kitchen in less than two days, very respectful of my property chatted to me about what was being done great service

3 augustus 2026
Review zonder uitnodiging
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Antwoord van Flagship Group

Hi Terrie,
Thank you for taking the time to leave a review.
We are pleased to hear how Wayne worked in an efficient and respectful manner.
We will be sure to pass on your kind words about his great service.
Kind regards,
Sophie

Beoordeeld met 5 van de 5 sterren

Had new kitchen fitted all staff were…

Had new kitchen fitted all staff were very and swept up before leaving each day. Very professional got a beautiful new kitchen, thanks to all staff and Ian Fleury for the suggestion while fitting units excellent job by all staff👍

17 juli 2026
Review zonder uitnodiging
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Antwoord van Flagship Group

Hi Melanie,
Thank you for taking the time to leave a review.
We are pleased to hear how the team did a high quality job, and how you are pleased with the work they have carried out.
We will be sure to pass on your kind words.
Kind regards,
Matt

Beoordeeld met 5 van de 5 sterren

What a fantastic job by nic and Louis…

What a fantastic job by nic and Louis very clean at the end of the day. Would say you are very lucky to have such good work man. Not one problem. Would recommend them .thanks. kitchen spotless.

31 juli 2026
Review zonder uitnodiging
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Antwoord van Flagship Group

Hi Heather,
Thank you for taking the time to leave a review.
It's great to hear how Nic and Louis worked in a positive way. We will be sure to pass on your lovely feedback.
Kind regards,
Matt

Beoordeeld met 5 van de 5 sterren

Tayla was great explained everything…

Tayla was great explained everything that was happening in detail kept an eye on the progress and chased it up to make sure it was sorted. Great work done and all clean and tidy. Lovely happy friendly person that done a great job. Thank you very much.

30 juli 2026
Review zonder uitnodiging
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Antwoord van Flagship Group

Hi Tayla,
Thank you for your feedback.
We're delighted to hear that Tayla kept you informed throughout, proactively followed up on progress, and delivered such a positive experience.
We'll be sure to pass on your kind words about her friendly approach, professionalism, and attention to detail.
Thank you for choosing us, and we're pleased we could help.
Kind regards,
Sophie

Beoordeeld met 5 van de 5 sterren

James w

Just had a new bathroom fitted by James W what a lovely friendly hardworking lad he was. Great communication from him and having to work in this heat I take my hat off to him

29 juli 2026
Review zonder uitnodiging
Logo Flagship Group

Antwoord van Flagship Group

Hi Laura,
Thank you for your feedback.
We’re delighted to hear how pleased you are with your new bathroom.
It’s wonderful to know that James' hard work and communication made such a positive impact.
We’ll be sure to pass on your kind words and 5-star feedback to him.
Kind regards,
Sophie

Beoordeeld met 5 van de 5 sterren

Mark came to realine my front and back…

Mark came to realine my front and back doors. He greeted me with and smile and asked how I was today.
He did a very good job and was friendly and professional.

20 juli 2026
Review zonder uitnodiging
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Antwoord van Flagship Group

Hi Rita,
Thank you for taking the time to leave a review.
It's great to hear how friendly and professional Mark was in completing the work. We will be sure to pass on your feedback.
Kind regards,
Matt

Beoordeeld met 5 van de 5 sterren

Mark was amazing he replaced our shower…

Mark was amazing he replaced our shower door after having constant problems with the seal being replaced

24 juli 2026
Review zonder uitnodiging
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Antwoord van Flagship Group

Hi Jordan,
Thank you for taking the time to leave a review.
It's great to hear how Mark worked in a positive way. We will be sure to pass on your great feedback.
Kind regards,
Matt

Beoordeeld met 5 van de 5 sterren

Mark is a great asset to the flagship…

Mark is a great asset to the flagship team. Polite and got the jobs done quickly with no hassle.

23 juli 2026
Review zonder uitnodiging
Logo Flagship Group

Antwoord van Flagship Group

Hi Kate,
Thank you for the kind feedback.
We're pleased to hear how Mark worked politely and delivered work quickly and smoothly.
We will be sure to pass on your kind words.
Kind regards,
Sophie

Beoordeeld met 5 van de 5 sterren

Charlie was amazing he was the one that…

Charlie was amazing he was the one that fitted my bathroom he had hi spirits all the time even tho he has myself going tho hospital treatment and my 2 children and 2 dogs

20 juli 2026
Review zonder uitnodiging
Logo Flagship Group

Antwoord van Flagship Group

Hi Ashly,
Thank you for taking the time to leave a review.
It's great to hear how Charlie worked in a positive way. We will be sure to pass on your lovely feedback.
Kind regards,
Sophie

Beoordeeld met 3 van de 5 sterren

I would like to move

well I would like to move but they are not very helpful helping me to do so, live in a three bed house and want to move to a smaller house from Norfolk to Suffolk as I have family member lives in stowmarket area! Plus the house I rent got burgled few years ago and I don't feel safe in the house and discovered that the house has asbestinos in the house and now have to wait for that to be removed. I don't want to be around that when they remove it due to the dust and my heath condition. Don't like talking about his on here but think Flagship group not the best in helping their customers.

7 juli 2026
Review zonder uitnodiging
Logo Flagship Group

Antwoord van Flagship Group

Hi J G,
Thank you for your feedback.
We're sorry to hear about the concerns you've raised regarding your move, feeling safe in your home, and the upcoming asbestos removal works.
We understand how important it is to be close to family and to feel supported during difficult circumstances.
Please contact us directly so we can review your situation and discuss any support or housing options available to you.
Kind regards,
Sophie

Beoordeeld met 5 van de 5 sterren

Had a problem with our back door

Had a problem with our back door, someone came out same evening and had a look, couldn’t fix it . Appointment booked straight away only had to wait a few days, then a very nice chap called Mark looked at, we didn’t need a new door at all just a new locking mechanism, all done quickly and efficiently by Mark.

21 juli 2026
Review zonder uitnodiging
Logo Flagship Group

Antwoord van Flagship Group

Hi Anne,
Thank you for taking the time to leave a review.
It's great to hear how Mark worked in a quick and efficient way. We will be sure to pass on your lovely feedback.
Kind regards,
Sophie

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