Flagship Group Reviews 

This review is really challenging, if it were individualized id give Owen 5 stars but my experience with flagship has been inconsistent, bad and good. At times the repairmen are half hearted and repair half the job that's good enough to tide the client over for a day or so until the repair needs to happen again. But the issue is times are am or pm, so we need to take days off for the repairs that get half done then rebook. Mould is a nightmare to get resolved.

Flagship should be disgusted by there drivers parking illigally on bessemer road norwich. No parking after 8am but 13 van were parked in no parking and 3 were on a blind corner with buses and lorries struggling to get round the corner(an accident waiting to happen. Pease think about others using bessemer road!!😡

Very disappointed by the behaviour of one of your drivers. A little patience and respect on the road costs nothing, but reckless driving could cost someone their life.

Update to company reply: "We take this very seriously"... just not seriously enough to reply to my email.

Flagship fitted a new kitchen in my property. Their carpenter John’s work ethic was second to none. He worked so hard during heatwave from 8 am-5pm daily. He made sure he cleaned up at end of each day. His work was wonderful the quality of John’s work is excellent I now have a new kitchen to be proud off thanks to John’s hard work.

If flagship had more people like Dan Chamberlain doing there repairs and bathroom renovations we would all have lovely homes . He was a very polite man and he did such a efficient & great job on my bathroom & toilet upgrade. Took pride in his work and went above & beyond in his work to turn a very old bathroom and toilet into a modern day bathroom and toilet . No rush job like others I have had in my home previously. 5 stars 🌟 for Dan

Charlie is amazing. He fitted my bathroom and done an amazing job. He was very helpful, polite and always happy. He tells you exactly what he is going to do and happy to answer any questions. I would highly recommend Charlie to anyone

I'm a private tenant in a property sadly managed by Flagship. They constantly interfere even though the property is not rented through them. They've hired third party cowboys who have drilled holes through walls, damaged sofas and personal possessions. TOday they woke me drilling more holes on the external electrcit box - the clown put a metal frame in which meant the fuse box was blocked and wouldn't open - and at the same time tripped the boiler. Had to go outside the property and berate the idiot and show him that his intelligent work meant the fuse box couldn't be accessed. Who hires anyone that stupid? Flagship is dreadful and doesn't seem to care about shoddywork or upsetting tenants. They seem to be infesting more areas like Japanese Knotwood. I wish local authorities would ban them. Not had any positive experiences from them and just wish they would go away and leave me to enjoy my private property in peace.

Having a new kitchen fitted by flagship was made pleasurable by the 3 men we had fitting it..They were polite, went above & beyond, worked so hard in very high temperatures. They got the job done to perfection. We couldn’t of asked for a better team..Matthew, Rory & Brian were exceptional.
They kept us informed on what they were doing & did everything with pride..Kept everything tidy as they went along. Fitted a whole new kitchen in 4 days, that is good going..highly highly recommend these 3 guys

All be it that flagship are generally rubbish and had constant issues and disappointments with various things over past 5 years, today i had mandy and mark here re-doing my uneven sunken bathroom floor, window cill and toilet box top and i must say they were bloody amazing! They need a pay rise! They were here from 8.30 til 6.30! Hardly stopped bless them! It was stupidly hot and they just cracked on and ensured my bathroom was all done in 1 day! Seriously good workers! Very nice, talkative, helpful, kind (im disabled and mandy even went to shop up road on her break and got me some milk, with her own money i might add, as my online shop wasnt due til next day and i wanted to make them a cuppa or 2!) I cant thank her enough for that. She didnt have to and i didnt ask she just went and got some! I am so very greatful for that! Such lovely people and bloody hard workers! Both of them! Highly highly recommend both these guys! And i hope if i need any more works that they will be the ones to do it! Took time and care to make sure it was all perfect for me! Cleared up after themselves too! I honestly cant speak highly enough about them and i would like to thank both mandy and mark so very very much! I was gutted as i wanted to give them a tenna each so they could at least go get a drink to relax this evening after working so damn hard in this heat but they werent allowed to take it! They bloody deserved it really after today! Such lovely people too personally! And they put up with my woof and gave him fusses (which he lapped up!). I do hope their managers read this and praise them thoroughly! Need more people like these guys! Bloody brilliant the pair of them! And so quiet and professional too! Didnt even know you were there! Thank you mandy and mark for doing such a great job, taking such pride in your work, for being personable and friendly and for helping me when you didnt have too! Such good kind workers! Im very very happy with what they done for me today! Amazing! Thanks guys! Hope to see you in the future! All the best! Jo num 4 skylark close great ellingham.

Owen was fantastic!
He soon solved the problem, was very nice and polite and worked hard to get the problem fixed.
Thank you very much, Sarah.

Martin was quick and professional would recommend him to anyone defo good at his job and fixed the problem

Brilliant guys Gary and Adi. My kitchen is perfect thank u

Very well done for the quick response and workman James was very good at his jon

Had a new kitchen fitted by Wayne. This man is a real grafter, does not stop. His work is first class and Flagship should consider themselves very lucky to employ him. The electricians and plasterers were also extremely good. I am very pleased with the work carried out. My house was left clean and tidy, I was informed throughout of what was happening. A far cry from the last work carried out in my house by TM Browne, who left my house looking like a building site.

Dan Chamberlain refitted my entire bathroom in just a day and a half. He worked so quickly and efficiently, was very pleasant and polite and respectful of my home. I am over the moon with everything, it's absolutely lovely, thank you ☺️

Luke and Jamie done an amazing job on my kitchen both of them were very polite very kind

My experience with Flagship Housing Association as a shared ownership customer has been extremely disappointing. While many positive reviews appear to come from tenants, the experience of shared ownership leaseholders who eventually buy their homes outright is very different.

When I purchased the remaining 50% share of my property, I obtained valuations from three independent estate agents. All three produced very similar valuations. However, Flagship insisted on instructing their own surveyor, whose valuation came in around £20,000 higher than the highest of the three independent valuations I had obtained. I had no realistic choice but to accept their inflated valuation because it was the only way I could buy the remaining share of my own home. Even the mortgage lender's valuation was lower. In effect, I was forced to pay significantly more simply because Flagship controlled the process.

The second issue concerns the right of pre-emption. Even after purchasing 100% of the property and owning it as a freehold, this restriction remained on the title deeds, meaning I still needed Flagship's permission before selling my own home. I was told this restriction was no longer legally enforceable and that Flagship would waive it. I even paid £159 for the necessary paperwork to have the matter resolved. Despite this, they made the process unnecessarily difficult and, ultimately, the restriction was never removed because they assured me it would not cause any problems when I came to sell.

That assurance has turned out to be completely wrong.

I am now selling the property and the right of pre-emption is causing significant delays because it still appears on the Land Registry title. I initially tried to resolve the matter myself, but after months of difficulty I have had to instruct my solicitor. This is now likely to cost me close to £1,000 in additional legal fees because Flagship requires payment before dealing with the matter. My solicitor must now involve the Land Registry to remove a restriction that Flagship should have dealt with years ago. To make matters worse, there are additional charges simply to have the paperwork processed more quickly.

Throughout this process, I have felt that at every opportunity Flagship has sought to extract more money from homeowners rather than support the people they claim to be helping onto the property ladder.

I also question the service charges. Although my property is a freehold semi-detached house, I was being charged what I considered excessive service charges. When I asked for a detailed explanation of what I was actually paying for and challenged the charges, they suddenly reduced from almost £40 per month to just £40 per year. That raises serious questions about how those charges were calculated in the first place.

Overall, my experience has been one of inflated valuations, unnecessary costs, poor communication and obstructive administration. I would urge anyone considering shared ownership with Flagship to understand exactly what rights they will have, what restrictions may remain after buying outright, and what costs they could face in the future.

Tony came done my fence excellent job and on 2 hottest days of the year and very friendly and professional

Flagship has always delivered an excellent service. Fitting you in earlier if available. Excellent customer service from the office staff and operators.
Issue today with window vent, quickly rectified by James.

Charlie did an amazing job with the bathroom. He was extremely helpful, polite, and professional throughout. You can tell he takes great pride in his work and has a real passion for what he does it’s much more than just a job to him. He is by far the best person I’ve met from Flagship, and I couldn’t be happier with the service he provided.