Well happy tenant! This week we had our kitchen refitted by Luke. From ripping out the old one, plastering, fitting a new floor and all the units, including a bespoke custom worktop, he did eve... Toon meer
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We had a new kitchen fitted by Luke and i honestly couldnt fault anything at all. He got the whole kitchen ripped and out fully fitted in 4 1/2 days, including having to rip up and relay the under flo... Toon meer
Bedrijf heeft geantwoord
We are so pleased with our kitchen we cannot fault it ! From start to finish the work of the team was impeccable . Polite friendly and respectful so thankyou to john, matthew, dominic, isobel, mahfug,... Toon meer
Bedrijf heeft geantwoord
Have just had a kitchen replacement done by Piotr and Troy have done an amazing job super tradesmen super work very tidy even in a mess lol and very friendly and helpfull
Bedrijfsgegevens
Geschreven door het bedrijf
We provide homes and create sustainable communities. The work we do matters because the lives we help matter. Our customers are at the heart of everything we do. We’re here to help when we’re needed most. We trust our people to do the right thing, to create meaningful change, where all homes are safe, and affordable, and local people feel proud of where they live. And as a subsidiary of Bromford Flagship LiveWest, we don’t just want to make a difference to our customers and their communities – we want to solve the housing crisis too.
Contactgegevens
31 King Street, NR1 1PD, Norwich, Verenigd Koninkrijk
- 0808 168 4555
- hello@flagship-housing.co.uk
- www.flagship-homes.co.uk
4,6
Uitstekend
601 reviews
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Heeft 85% van zijn negatieve reviews beantwoord
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Charlie did an amazing job with the…
Charlie did an amazing job with the bathroom. He was extremely helpful, polite, and professional throughout. You can tell he takes great pride in his work and has a real passion for what he does it’s much more than just a job to him. He is by far the best person I’ve met from Flagship, and I couldn’t be happier with the service he provided.
24 juni 2026
Review zonder uitnodiging
Antwoord van Flagship Group
Hi Mr Unsworth,
Thank you for taking the time to leave a review.
It's great to hear how our operative worked professionally to do such an amazing job.
It is our aim to leave every customer pleased with the service they receive and we are pleased to hear that Charlie did this well for you.
Kind regards,
Sophie
Wayne is a top bloke!
Wayne is not only a top bloke, he fits a kitchen to a high standard! He turns up on time and cleans up after himself and very respectful too. I am super happy with my kitchen and I can't thank Wayne enough. The quality of the kitchen and the flooring looks great as well. Thank you 😊
23 juni 2026
Review zonder uitnodiging
Antwoord van Flagship Group
Hi Denise,
Thank you for taking the time to share this lovely feedback about Wayne.
We are pleased to hear he was respectful and worked to a high standard.
Thank you again for sharing this with us, we will be sure to pass on your comments to Wayne, we are sure he'll appreciate them.
Kind regards,
Sophie
mark has been twice now
mark has been twice now, very nice gentleman, got the job done as quick as he can and I'm very happy.
22 juni 2026
Review zonder uitnodiging
Antwoord van Flagship Group
Hi Emma,
Thank you for taking the time to leave such a positive review. It's great to hear that Mark has offered a good service with each attendance. We will be sure to pass on your kind words.
Kind regards,
Sopie
Thank you so much to Dan Chamberlain…
Thank you so much to Dan Chamberlain for the excellent work on my new bathroom, looks fantastic, and thank you to everyone else that done someone jobs
19 juni 2026
Review zonder uitnodiging
Antwoord van Flagship Group
Hi Ann,
Thank you for taking the time to leave us this review.
We are so pleased to hear you had a positive experience and that the team did such a great job. We will be sure to pass on your lovely feedback to Dan.
We hope you enjoy your new bathroom!
Kind regards,
Matt
Came off of holiday to find we had…
Came off of holiday to find we had bubbles in our ceiling.
Phoned flagship next morning and they had someone out by 8:30
Brilliant help and fixed
19 juni 2026
Review zonder uitnodiging
Antwoord van Flagship Group
Hi Emma,
Thank you for taking the time to leave us this review.
We are so pleased to hear you had a positive experience. We will be sure to pass on your lovely feedback to the team.
Kind regards,
Matt
Fast efficient friendly operative
Fast efficient friendly operative
19 juni 2026
Review zonder uitnodiging
Antwoord van Flagship Group
Hi Nigel,
Thank you for taking the time to leave a review.
It is our aim to leave every customer pleased with the service they receive and we are pleased to hear that James did this well for you.
Kind regards,
Matt
Spot on start to finish !
Spot on start to finish !
Wayne fitted my kitchen and I couldn’t ask for better.
Friendly trustworthy and professional. Has done an amazing job went above and beyond.
A ⭐️
Happy customer
18 juni 2026
Review zonder uitnodiging
Antwoord van Flagship Group
Hi Jo,
Thank you for taking the time to share this great feedback about Wayne.
We are pleased to hear he was professional and did a great job.
Thank you again for sharing this with us, we will be sure to pass on your comments to him, we are sure he'll appreciate them.
Kind regards,
Matt
Owen Turned up lovely and early
Owen Turned up lovely and early! Got the job done quickly and done an amazing job! Very friendly and welcoming ! Thankyou!
18 juni 2026
Review zonder uitnodiging
Antwoord van Flagship Group
Hi Charlotte,
Thank you for taking the time to leave such a lovely review.
We are pleased to hear how our operative was friendly, welcoming and that you received good service.
Our aim is to provide this type of helpful service to all of our customers, and we are very grateful to you for taking the time to provide your feedback.
Kind regards,
Matt
Job well done james really friendly and…
Job well done james really friendly and helpful thanks
16 juni 2026
Review zonder uitnodiging
Antwoord van Flagship Group
Hi Val,
Thank you for your kind feedback, it's great to hear that you had such a positive experience. We will pass on your feedback to the team.
Kind regards,
Matt
Excellent kitchen refit
Louis was an excellent worker, punctual, conscientious, with an eye for detail.
He was always polite and courteous as were the others who came in from time to time.
The work was done within the timescale as promised and my home was left very clean. I was grateful that they moved the white goods for me too.
Excellent service!
16 juni 2026
Review zonder uitnodiging
Antwoord van Flagship Group
Hi Jakki,
Thank you for the lovely feedback. Our operatives take great pride in their work and make every effort to ensure that the required works are completed to a high standard and with as little disruption and inconvenience as possible.
We're really pleased that you're happy with the kitchen refit, please do not hesitate to contact us if we can help any further. Kind regards,
Matt
Had James come to fix some door handles…
Had James come to fix some door handles today, he did a great job and was very quick and efficient, also very polite and considerate of my toddler who was a little scared of the drill noise.
15 juni 2026
Review zonder uitnodiging
Antwoord van Flagship Group
Hi Sarah,
Thank you for your lovely review. We’re so pleased to hear that James provided a quick and efficient service for you.
It’s great to know he made the visit a positive experience for your toddler. We really appreciate you taking the time to share this with us.
Kind regards,
Matt
Had an issue with our French…
Had an issue with our French door/Window not opening, and John fixed it in 5 minutes. Incredibly efficient and made sure that it was working/that I was happy with the result. Great customer service :)
15 juni 2026
Review zonder uitnodiging
Antwoord van Flagship Group
Hi Ky,
Thank you for taking the time to leave such a positive review.
We are pleased to hear that John was efficient and resolved the problem to your satisfaction.
Kind regards,
Matt
Instant Solution for Damp Concrete
Mark was very thorough in finding the issue that was causing dampness on the concrete. Went above and beyond helping clear the area and ensuring I knew how to take care of it moving forward. Flagship gets a 10/10 for the attentiveness and always ensuring the issues are sorted out first visit or arranging a follow up. Thank you Mark! Very polite and helpful
11 juni 2026
Review zonder uitnodiging
Antwoord van Flagship Group
Hi Ty,
Thank you for taking the time to leave such a lovely review regarding the work completed by Mark.
We are pleased to hear how he was polite and that you felt he went above and beyond.
Our aim is to provide this type of helpful service to all of our customers.
Kind regards,
Matt
A very hard working and pleasant man…
A very hard working and pleasant man and very pleased with the work he done to my bathroom and made into a wet room and very happy cleaned up after every he was here
Linda keenan
12 juni 2026
Review zonder uitnodiging
Antwoord van Flagship Group
Hi Linda,
Thank you for taking the time to leave a review.
Our operatives pride themselves on ensuring that their work meets our customers needs and is completed to a high standard, so we are delighted to hear about your experience.
We will be sure to pass on your comments to them.
Kind regards,
Matt
Johnny the carpenter 🪚
We had Johnny the carpenter come round to fix a plinth under a cupboard as it got wet as a result of a leak. He was very professional and polite. He did the job that needed doing and was very efficient with his job.
12 juni 2026
Review zonder uitnodiging
Antwoord van Flagship Group
Hi MoSeS,
Thank you for taking the time to leave a review.
We are so pleased to hear that Johnny was professional and polite and was able to resolve the issue you were having.
It is great to hear how his work made a difference, we will be sure to pass on your feedback.
Kind regards,
Sophie
The work carried out today was very…
The work carried out today was very good. Tayla Jane was very good,professional,and kind.
Very pleased with her work.
11 juni 2026
Review zonder uitnodiging
Antwoord van Flagship Group
Hi Sally,
Thank you for your lovely review.
We’re so pleased to hear that Tayla-Jane provided a professional and kind service during your call out. It’s great to know she made the visit a positive experience and did such a fantastic job.
We will be sure to pass on your comments to her.
Kind regards,
Sophie
Absolutely amazing quick efficient…
Absolutely amazing quick efficient brilliant job. Very good with our kids and Dog would recommend these two too anyone well done and thank you.
11 juni 2026
Review zonder uitnodiging
Antwoord van Flagship Group
Hi James,
Many thanks for such a lovely review.
We are so pleased to hear that our operatives made such a positive impression. Our staff always aim to complete their work to a high quality and work efficiently to minimise the impact to your day.
We are pleased to hear that every member of the family enjoyed their visit!
Kind regards,
Sophie
Excellent work in a very awkward space
Excellent work in a very awkward space, friendly and professional.
11 juni 2026
Review zonder uitnodiging
Antwoord van Flagship Group
Hi Vicki,
Thank you for taking the time to leave such a positive review.
Our operatives pride themselves on ensuring that their work meets our customers needs and is completed to a high standard.
We are pleased to hear that the operatives were friendly and professional.
Kind regards,
Sophie
I’ve had a couple of flagship staff…
I’ve had a couple of flagship staff come out to my property the last couple of weeks.. both lee and john have been quick, and extremely good at their job.. sorted the problem, and very good with their customer service skills..
11 juni 2026
Review zonder uitnodiging
Antwoord van Flagship Group
Hi Rhiannon,
Thank you for your kind comments.
Our operatives and engineers are committed to delivering quality workmanship, taking care to complete all work to a strong standard while ensuring that you, our customer, are looked after.
It’s great to hear that you’re pleased with the work done.
We will pass on your lovely feedback to both Lee and John.
Kind regards,
Sophie
We had a lovely flagship guy called…
We had a lovely flagship guy called James w, very friendly, easy to talk too about the work being done he worked very quickly and done a fantastic job! Thankyou very much James w. :)
10 juni 2026
Review zonder uitnodiging
Antwoord van Flagship Group
Hi Stacelou,
Thank you for your lovely review.
We’re so pleased to hear that James W provided a friendly and helpful service during your call out. It’s great to know he made the visit a positive experience and did such a fantastic job.
We will be sure to pass on your comments to him.
Kind regards,
Sophie
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