Flagship Group Reviews 

600
•
TrustScore 4.5 uit 5

4,6

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Beoordeeld met 5 van de 5 sterren

Well happy tenant! This week we had our kitchen refitted by Luke. From ripping out the old one, plastering, fitting a new floor and all the units, including a bespoke custom worktop, he did eve... Toon meer

Beoordeeld met 5 van de 5 sterren

We had a new kitchen fitted by Luke and i honestly couldnt fault anything at all. He got the whole kitchen ripped and out fully fitted in 4 1/2 days, including having to rip up and relay the under flo... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

We are so pleased with our kitchen we cannot fault it ! From start to finish the work of the team was impeccable . Polite friendly and respectful so thankyou to john, matthew, dominic, isobel, mahfug,... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Have just had a kitchen replacement done by Piotr and Troy have done an amazing job super tradesmen super work very tidy even in a mess lol and very friendly and helpfull

Bedrijfsgegevens

  1. Woningbouwvereniging

Geschreven door het bedrijf

We provide homes and create sustainable communities. The work we do matters because the lives we help matter. Our customers are at the heart of everything we do. We’re here to help when we’re needed most. We trust our people to do the right thing, to create meaningful change, where all homes are safe, and affordable, and local people feel proud of where they live. And as a subsidiary of Bromford Flagship LiveWest, we don’t just want to make a difference to our customers and their communities – we want to solve the housing crisis too.


Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

600 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 85% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

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4,6

Alle reviews

(600)

148 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Luke Jamie was very polite and…

Luke Jamie was very polite and professional. My kitchen was done within 3 days and looks amazing!

8 september 2026
Review zonder uitnodiging
Logo Flagship Group

Antwoord van Flagship Group

Hi Fallon,
Thank you for taking the time to leave such a positive review.
It's great to hear how Luke and Jamie worked in a polite and professional way, and, that you are happy with your new kitchen!
Kind regards,
Sophie

Beoordeeld met 5 van de 5 sterren

Just had a new kitchen fitted

Just had a new kitchen fitted, Louis the fitter was excellent, polite, tidy and very professional, no mess and finished within three day!!!. Nic the electrician was the same very professional.

7 september 2026
Review zonder uitnodiging
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Antwoord van Flagship Group

Hi Gill,
Thank you for the above review.
It's great to hear that Louis and Nic worked in polite and professional manners whilst at your home.
We will pass on your kind feedback to the operatives.
Kind regards,
Sophie

Beoordeeld met 5 van de 5 sterren

Very friendly got job done that was…

Very friendly got job done that was needed helpful lady

9 september 2026
Review zonder uitnodiging
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Antwoord van Flagship Group

Hi Mary,
Thank you for taking the time to leave a review.
We are pleased to hear that the work you required was carried out well and that our colleague was friendly and helpful.
Kind regards,
Sophie

Beoordeeld met 5 van de 5 sterren

New kitchen fitted.

We have just had a new kitchen fitted. New and additional sockets / lighting installed. The whole kitchen re-plastered, both the tradesmen did an excellent job. Efficient & tidy and really nice people to have in your home. Finally a few words about Wayne the kitchen fitter. Perfectly finished kitchen fitted, by a tradesman that knows his stuff. Attention to detail spot on. Thanks again to one and all, a great job done 👍

8 september 2026
Review zonder uitnodiging
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Antwoord van Flagship Group

Hi Gary,
Thank you for your 5* review.
We are pleased to hear how the operatives who worked on your new kitchen worked in an efficient and tidy manner.
We will be sure to pass on your kind feedback to each of our colleagues who carried out this work for you.
Kind regards,
Sophie

Beoordeeld met 5 van de 5 sterren

The work men come out and done a…

The work men come out and done a fantastic job thanks thanks flagship. I would give the work men 10 out of 10
Because they have done everything perfectly its looks like a new place

7 september 2026
Review zonder uitnodiging
Logo Flagship Group

Antwoord van Flagship Group

Hi Ryan,
Thank you for taking the time to leave such a positive review.
It's great to hear how our operatives did such a fantastic job for you, we aim for all of our customers to receive this kind of service.
Kind regards,
Sophie

Beoordeeld met 5 van de 5 sterren

Peter fitted my kitchen and Alex done…

Peter fitted my kitchen and Alex done my electrics. Everyone who was involved was brilliant and nothing was to much for them especially Peter. Over the moon with how the kitchen looks now would highly recommend everyone who was involved the works. Craig was also a great help dealing with everything as we had some hold ups due to asbestos.

4 september 2026
Review zonder uitnodiging
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Antwoord van Flagship Group

Hi Tina,
Thank you for taking the time to leave feedback.
It's great to hear how Peter, Alex and Craig worked in a brilliant way and that you are pleased with your kitchen.
Kind regards,
Sophie

Beoordeeld met 5 van de 5 sterren

Excellent

Had mark from flagship visit this morning to repair my back french doors. He was on time, polite and talkative. He completed the job to satisfaction, showing me what was wrong with it and how he was going to fix it. lovely man, thanks Mark :)

3 september 2026
Review zonder uitnodiging
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Antwoord van Flagship Group

Hi Honey,
Thank you for taking the time to leave a review.
It's great to hear how Mark worked in such a professional manner.
We hope you enjoy the work carried out and will pass on your kind feedback.
Kind regards,
Matt

Beoordeeld met 5 van de 5 sterren

A big thank you to Shaun,and Liam for…

A big thank you to Shaun,and Liam for all your hard work on my new wet room.
Also a big thank you to Jamie, Alex,and Dillon for the Electrical work.
Not forgetting Steve for my new floor.
Thank you all.

Annette.

12 augustus 2026
Review zonder uitnodiging
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Antwoord van Flagship Group

Hi Annette,
Thank you for taking the time to leave such positive feedback.
It is important to us that all customers receive '5 star' service and we are pleased to hear how all our different teams managed to achieve this.
We will pass on your kind words to the teams that attended.
Kind regards,
Matt

Beoordeeld met 5 van de 5 sterren

Bill and Pete did an amazing job and…

Bill and Pete did an amazing job and are a credit to flagship. All calls and staff treated me with respect and was extremely helpful in sorting out the problem.
Many thanks to you all

27 augustus 2026
Review zonder uitnodiging
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Antwoord van Flagship Group

Hi Duncan,
Thank you for your review.
It's great to hear how Bill and Pete worked in a respectful and helpful way when carrying out the required works.
We will pass on your praise accordingly.
Kind regards,
Sophie

Beoordeeld met 1 van de 5 sterren

Flagship have put scaffolding outside…

Flagship have put scaffolding outside my property to access their flats. They have made it impossible to open the door or the window. I have complained but no one responds. It's dangerous to stop people from being able to exit their property. The scaffolding have been there weeks. No work has been done.

26 augustus 2026
Review zonder uitnodiging
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Antwoord van Flagship Group

Hi Kuro,
Thank you for your feedback.
We’re sorry to hear about the disruption and the concerns this has caused. Resident safety is extremely important to us.
Please contact us with your address and reference details so we can investigate the scaffolding access arrangements and lack of communication.
Kind regards,
Sophie

Beoordeeld met 5 van de 5 sterren

I've recently had a new kitchen fitted…

I've recently had a new kitchen fitted by Flagship homes . I've given the Flagship team that fitted it 5 stars .
The fitter was Paul ,plasterer was Sam and I had an electrician that unfortunately I can't remember his name, I am sorry .
From ripping out the old kitchen , finding a small amount of asbestos ,which had to be removed , having walls plastered ,new screed on the floor ,new electrics and new kitchen cupboards . It took them 5 days .
My new kitchen is fantastic , I can't find fault with any of it. Paul ,the fitter , takes great pride in his work as does Sam ,also the electrician .
So thank you Flagship ,one very happy tenant !!

16 augustus 2026
Review zonder uitnodiging
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Antwoord van Flagship Group

Hi Miss Sorrell,
Thank you for taking the time to leave such positive feedback.
It is important to us that all customers receive '5 star' service and we are pleased to hear how Paul, Sam and the electrician, completed this work for you in a positive way.
We will pass on your kind words to the team that attended, and, hope that you enjoy your new kitchen.
Kind regards,
Sophie

Beoordeeld met 5 van de 5 sterren

Very professional

Very professional, polite, quick and tidy. Was a joy to have them doing repairs.
Highly recommend Dan chamberlain and his colleague as a workers

24 augustus 2026
Review zonder uitnodiging
Logo Flagship Group

Antwoord van Flagship Group

Hi M,
Thank you for your positive feedback.
We’re pleased to hear how your repair work was completed professionally and politely.
We’ll be sure to pass on your kind words.
Kind regards,
Sophie

Beoordeeld met 5 van de 5 sterren

Wow is my response.

Wow is my response. The kitchen fitter went above and beyond to help us with the new kitchen.A kitchen that was well past replacement time due to severe damp and mould (even workmen commented).He plastered the walls, excellent job of the floor then the cabinets. A fantastic professional job all round. He arrived before 8 never left until after 5 and tidied up every night. The electrician was helpful and polite also. If you're due to have a new kitchen and you get Luke and Alex you should have no problems. There has been alot of problems and delays before a date was finally set for it to be completed,I am over the moon. So thank you Luke and Alex for making a muddled time easier x I do hope feedback gets to them as i really did appreciate them.
Thank you.

21 augustus 2026
Review zonder uitnodiging
Logo Flagship Group

Antwoord van Flagship Group

Hi Cindy,
Thank you for your fantastic feedback.
We’re delighted to hear how pleased you are with your new kitchen.
It’s wonderful to know that Luke and Alex's professionalism, attention to detail, and dedication made such a positive difference.
We’ll be sure to pass on your kind words and 5-star praise to them. Thank you for taking the time to share your experience!
Kind regards,
Sophie

Beoordeeld met 5 van de 5 sterren

Just had a wet room refit by Dan C and…

Just had a wet room refit by Dan C and another guy. They managed to do it in two days and it is absolutely amazing! They worked so hard and they left not a bit of mess behind! Everything was cleaned up by them and i was just totally amazed with the whole thing being done in just 2 days. Was nice to see such polite and nice guys doing the job. Very happy bunny here!

21 augustus 2026
Review zonder uitnodiging
Logo Flagship Group

Antwoord van Flagship Group

Hi Sam,
Thank you for taking the time to leave such a positive review.
We are pleased to hear how Dan and the teams manner was polite and that their work was efficient and tidy.
We will be sure to pass on your kind words.
Kind regards,
Sophie

Beoordeeld met 5 van de 5 sterren

Had a lovely gentleman named James

Had a lovely gentleman named James. He was very helpful, knew what to do straight away with more ideas. He also helped me with no hesitation on a small difference job. Great guy great service! As well as did a very good job! Thank you

20 augustus 2026
Review zonder uitnodiging
Logo Flagship Group

Antwoord van Flagship Group

Hi Kris,
Thank you for your kind review.
We are pleased to hear how James completed your work in a polite and helpful manner.
We will be sure to pass on your feedback.
Kind regards,
Sophie

Beoordeeld met 5 van de 5 sterren

Had my whole bathroom refitted and had…

Had my whole bathroom refitted and had an amazing team. Had Andy m, Andrew p, Carl and Damo. They all went above and beyond for get my bath right for me and fixing any little bits to suit my needs. They was very understanding on the first week that I was poorly and couldn't really move so they tried to not disturb me untill they had to. Then one of the guys become poorly themselves so the work was put on hold for a few days but charlie from the office did her best to move things around to get my bathroom complete and keeped apologiseing ( she didnt need to, these things happen) and keeped me updated on every step. Then Joe came out to sign off the works and made sure I was happy with everything. And all had a lovely chat after and all made me laugh. There are like a big family and so friendly, kind and respectful. And had the same experience with the other guy who refitted my radiator but didnt get his name. Over all 100% recommended. Thank you again for everything. Hayley

10 juni 2026
Review zonder uitnodiging
Logo Flagship Group

Antwoord van Flagship Group

Hi Hayley,
Thank you for your positive feedback.
We’re delighted to hear how pleased you are with your new bathroom.
It’s wonderful to know that the team's hard work and respectful attitude made such a positive impact.
We’ll be sure to pass on your kind words to them.
Kind regards,
Matt

Beoordeeld met 5 van de 5 sterren

Perfect bathroom replacement

We had John the plumber and others aide upgrade our bathroom WC 3rd Aug, we could not have asked for a better service, he completely replaced our bathroom which was very dated to a modern fresh look bathroom ensuring minimum disruption to us , very professional finish, we cannot thank John enough for transforming our bathroom , would recommend their work 100 percent!

3 augustus 2026
Review zonder uitnodiging
Logo Flagship Group

Antwoord van Flagship Group

Hi Mick,
Thank you for taking the time to leave a review.
It's great to hear how John worked in such a professional manner.
We hope you enjoy the work carried out and will pass on your kind feedback.
Kind regards,
Matt

Beoordeeld met 5 van de 5 sterren

Fast efficient friendly

Fast efficient friendly
My safety came came first
I can not thank them enough for the piece of mind they’ve given me.

14 augustus 2026
Review zonder uitnodiging
Logo Flagship Group

Antwoord van Flagship Group

Hello,
Thank you for taking to time to leave such a positive review.
Our team prides itself on the service it provides, and we are glad they have given you such peace of mind.
We will be sure to pass on your feedback,
Kind regards,
Matt

Beoordeeld met 5 van de 5 sterren

Great work

Mark was on time, very polite and his workmanship was very good

14 augustus 2026
Review zonder uitnodiging
Logo Flagship Group

Antwoord van Flagship Group

Hi Joanna,
Thank you for the positive review.
We are pleased to hear how Mark's work was prompt, polite and finished to a high quality.
We will be sure to pass on your kind words.
Kind regards,
Matt

Beoordeeld met 5 van de 5 sterren

Quick response

I contacted Flagship to have some restrictors fitted on my windows to stop my young som from having an accident, they sent someone out promptly. Mark was very friendly and talked me through the options. He fitted them with minimal disturbance and in no time.

13 augustus 2026
Review zonder uitnodiging
Logo Flagship Group

Antwoord van Flagship Group

Hi Tanya,
Thank you for the kind words.
We are pleased to hear that your request was handled in a time efficient manner and that the subsequent work was carried out in a positive way.
Kind regards,
Sophie

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