Ordering on line was easy although purchase of hinges slightly confusing as they are ordered singly. Flat Pack Kitchens were badly let down by their couriers as the unit arrived damaged with signi... Toon meer
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Professional from start to finish! Highly recommended. Kitchen delivered on time by very helpful delivery crew. Items superbly packed, full item list, all there too. Very simple to assemble, very stur... Toon meer
Bedrijf heeft geantwoord
Mixed. Flat Pack Kitchens very helpful and quick turnaround. DX delivery service not great - waited in all day 8pm to 7pm and they didnt turn up - tracking claimed "no access" at delivery address. Utt... Toon meer
Good points: quick efficient delivery, good precision cut parts, good quality drawer runners and hinges, and good novel construction technique (clickbox) when using optional glue to reinforce. Not... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
A huge range of kitchens available, doors and cabinets, delivered to your door within a few days. Normally dispatched within 48 hours. Always delivered within a week!
Kitchens delivered in less than a week!
Geschreven door het bedrijf
- Wide variety of kitchens dispatched within 48 hours
- We have a huge range of kitchen doors, cabinets and accessories. All in stock and ready to dispatch.
Contactgegevens
c/o Cool Blue Group JR Quarter, Moy Road, CF15 7QR, Taffs Well, Verenigd Koninkrijk
- 029 2000 7948
- sales@flatpackkitchens.co.uk
- www.flatpackkitchens.co.uk
4,3
Uitstekend
344 reviews
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Quick and easy purchase
Quick and easy purchase. Kept up to speed regarding delivery date. Delivery man was lovely and very helpful.
23 januari 2020
Review zonder uitnodiging
delivery on date arranged
delivery was as requested, polite and helpful driver.
21 januari 2020
Review zonder uitnodiging
Product is great
Product is great, courier not so good few damaged corners luckily all on the back
20 januari 2020
Review zonder uitnodiging
Antwoord van Flat Pack Kitchens
Hello Frederick, thank you for taking the time to leave us a review. I am sorry to learn that you were not entirely happy with the service provided by the courier. Also I'm sorry to hear some of the items arrived damaged. This information will be passed onto our supplier, to see if improvements can be made and if there is anything else we can do to help regarding this, please do let us know.
Fantastic quality kitchen for the price!
Fantastic quality kitchen for the price, purchased the matt j profile units in dove grey and they look stunning. Customer service really helpful, especially Katie and Sian. Delivery was on the day arranged and also great value for the size of the delivery. Units were easy to put together and most were figured out without much reading of the instructions. Couldn’t recommend highly enough.
21 augustus 2019
Review zonder uitnodiging
The first delivery arrived with both…
The first delivery arrived with both the wall init and the doors damaged. On a positive not the company sent replacements and again both the doors and carcass were damaged. Luckily my kitchen fitter msnsged to use items from both deliveries to get the cupboard built but it’s quite shocking that both consignments were damaged in transit.
18 augustus 2019
Review zonder uitnodiging
Antwoord van Flat Pack Kitchens
Hello Max,
Thank you for taking the time to leave us this review. We are sorry to learn that when the second parcel arrived, that had also been damaged in transit. We will be feeding this back to our courier and we will also be looking at any improvements we can make when packaging items before they leave our warehouse. Once again please accept are sincere apologise for the the inconvenience that has been caused on this occasion. If there is anything else we can do help, please do let us know.
Lovely would buy again
Quality. Lovely. They are just what I wanted. Sevice was amazing and delivery next day. Would recommend and buy again.
8 augustus 2019
Review zonder uitnodiging
Excellent communication and service
Excellent communication and customer service. First class. Would definitely recommend.
29 juli 2019
Review zonder uitnodiging
Wasted two whole days for delivery
Wasted two whole days for delivery, no show on both occasions. Can't believe that in this day and age the courier can't provide a time slot on the day of delivery.
Bought from them a few months ago and all was OK. I will not use again.
12 juli 2019
Review zonder uitnodiging
Antwoord van Flat Pack Kitchens
Hello Maurice, thank you for taking the time to leave us a review. We can see from your order information that DX failed to deliver the order on two separate days, as they stated they were unable to find your address. We are sincerely sorry for the inconvenience that this would have caused. We are sorry to learn you would not purchase from us again. We do take our customer's feedback seriously and we have fed back your comments to our supplier and DX, to ensure improvements can be made in this area.
If there is anything we can assist with in the future, please do not hesitate to contact us.
Brilliant customer services
Brilliant customer services. I had prompt reply each time. One of my items went astray and they pursued Delivery company for me. Cannot fault them and recommend to anyone.
9 juli 2019
Review zonder uitnodiging
Prompt delivery
Prompt delivery, good communication. Doors look lovely and easy to install.
3 juli 2019
Review zonder uitnodiging
Tall unit delivered on time in mainly…
Tall unit delivered on time in mainly good condition. Easy to assemble. But two out of four shelves chipped, no screws for fixing hinges to doors included, the feet supplied with one screw each, but needed 4 for stability.
26 juni 2019
Review zonder uitnodiging
Antwoord van Flat Pack Kitchens
Hello Joan,
Thank you for taking the time to leave us a review. Thank you also for your husband's time on phone to discuss the problems you've experienced with this order. As per our discussion we have arrange to send out a replacement shelf pack for you. We have also feed back the comments regarding the missing screws to our supplier and we are sorry they were not included with the hinges. Once again I am sorry for the inconvenience that has been caused and if there are any further problems, please do not hesitate to contact us and we will do our best to resolve them for you.
All as ordered and expected
26 juni 2019
Review zonder uitnodiging
We ordered a base unit to infil the…
We ordered a base unit to infil the 600mm space vacated by our old dishwasher.
The ordering information was clear, price reasonable value and queries answered promptly by Katie Thomas.
Delivery as promised - no damage - no excessive packaging.
Job done!
17 juni 2019
Review zonder uitnodiging
Antwoord van Flat Pack Kitchens
Hello John, thank you for taking the time to leave such a nice review. Your kind comments have been passed on to Katie. We are pleased to hear all the items arrived safely.
If there is anything further we can help with, please do let us know. Many thanks again.
Excellent value for money and excellent…
Excellent value for money and excellent service
16 juni 2019
Review zonder uitnodiging
Really happy
Top notch experience. Packages arrived on schedule (though in two batches, which was odd). Clic Box system makes assembly really easy. Product is good quality. Very pleased with purchase.
12 juni 2019
Review zonder uitnodiging
Sturdy and Stylish.
8 juni 2019
Review zonder uitnodiging
Antwoord van Flat Pack Kitchens
Thanks for taking the time to leave us a review Philip, it is appreciated. We are pleased to hear you are happy with the items you have purchased. If we can be of any further assistance, please let us know.
Excellent company
Excellent company. There where a couple of phone calls before I ordered some samples. They where extremely helpful, as I was struggling, trying to do a colour match with existing. ( Just for info, there Lissa oak was a very close match to wicks light oak end panels ) I liked the fact my whole cupboard had the Lisa oak Finnish rather than plain white inside and I was very impressed with the quality of the Finnish. Excellent value for money. An email stating delivery time was also very useful.
6 juni 2019
Review zonder uitnodiging
Antwoord van Flat Pack Kitchens
Thank you for the great review Wayne! We are pleased to hear you were happy with the experience of shopping with us. Thank you also, for the feedback on the items you purchased. If there anything else we can help with in the future, please do let us know.
Good quality kitchen units delivered on…
Good quality kitchen units delivered on time.
19 mei 2019
Review zonder uitnodiging
Fast delivery and great quality doors…
Fast delivery and great quality doors and hinges. Very pleased.
12 mei 2019
Review zonder uitnodiging
Excellent service from start to finish
Excellent service from start to finish.
Keep up the good work.
10 mei 2019
Review zonder uitnodiging
Antwoord van Flat Pack Kitchens
Thank you for taking the time to leave us a positive review Peter. We are pleased to hear you were happy with the experience of shopping with us. If you need any further information or assistance please let us know.
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