Fleet Mortgages Reviews 

Experienced lender, good rates

This is a product i should not need to write a review on but our experience has been so poor I had too.
We used an agent who recommended fleet (looking at the 5 stars a lot seem to be from man agents whilst the 1 stars are all from customers!). I pulled the plug on our application today. Its been with an underwriter for about one month - this is after a painful 2+ months providing all the info they wanted to get an application to them. As previous reviewers (1 star) mention they keep asking questions. I have worked in insurance for over 45 years so do understand questions/ info is required but Fleet take this to a whole new level. Do not under estimate the depth and silly questions Fleet will ask you. As an example we had to send in tax returns last 2 years. Ok, then can we send in the calculation for the forms, then a letter from accountant, then another tax form. Proof of income - need to see contract in addition to evidence of income etc etc.
We actually started this process in late March 24 with the agent.
I think in the end Fleet run out of questions so just sat on the file. 5 weeks ago we had a Fleet business manager look at our file and they confirmed all info had been provided and told our agent the offer would come within 48 hours. 5 weeks later still no offer. Wasted around £700 in the process as you need to pay for Gateway surveyor ( 2 week wait then give a 6 hour window until day before then 3 hour window then on date of visit came 2 hours before start of the 3 hour survey window!) and a solicitor panel (very expensive costs).
In summary if you or your agent recommend Fleet think twice and read the reviews. The 1 reviews are here for a reason!
I hope this helps and saves you money as so many others have said "we thought it would be ok" but really its not.

As a broker, i enjoy using fleet, their system is simple, underwriting use common sense, but best of all is their BDM support. Josh Parker is amazing - He always answers his phone (Don't underestimate that quality) and can make sense of anything. He has been instrumental in helping me source and key the case i have with them currently 10/10

I would generally not give any reviews but in this case, I thought I should leave a review to alert others which may at least benefit them. Please don't go with Fleet. Response time is absolutely slow. No transparency. Not communicative. They just drag the things.

I would like to give a huge thank you to Stella and Hannah for their invaluable help to get a large portfolio case agreed with credit. We worked as a team and I couldn't have done it without their help. If you want a lender that wants to say yes to your deal, look no further than Fleet Mortgages.

I've had a brilliant experience with Fleet. The speed was exceptional and nothing that was requested too onerous. Naz and Dave are huge assets to the team and are so responsive and helpful, always. THANK YOU!

Fleet has the best BDM team Stella & Hannah, they are amazing, they are always there to answer and guide me, specially my complex cases. I am so grateful to them for their prompt response and guidance.

I have been using Fleet for my clients for years now, and for those cases that arent vanilla/squeaky clean, Fleet are an absolute dream!
Rates are competitive and service is much quicker than most.
I am also lucky enough to have Stella as my field BDM and Hannah as my telephone BDM who are both absolutely brilliant when help is needed! :)

I have been working with Fleet mortgage for the last 5 years and have a good working relationship. what i like is the consistency of the underwriting process and the ability to get results with the help of the BDM's should the case not progress as planned. I would strongly recommend fleet if you want the personal touch.

are

Stella and Hannah are amazing and really helpful. Always ready to jump in and sort things out.

Thank you

Stella & Hannah at Fleet have been our go to person who have helped us with a Simle on several cases we have submitted to Fleet.

Happy to have them as our BDM

As a mortgage broker who specialises in some of the more 'quirky' cases, its always nice when Fleet appear at the top of the table as it means I know I will get the support I need to help with this. I also know they are very fair with their underwriting and can accept some quite complex situations. Both of my BDM are extremely happy to help when asked too.

knowledgeable staff, great lender to talk through your case prior to application. Underwriters with the ability to think on their feet. A lender that wants to lend, they will work with the broker to get the result where ever possible.
Hannah & Stella are a fab team too

Stella and Hannah have always been extremely helpful as BDMs. They are always on hand if any issues arise or if you need to discuss any enquiries. From a broker perspective the online portal is user friendly and logical.

Fleet have some of the most open criteria when it comes to Limited company mortgages. The BDM team are fabulous and always there to help with the trickier elements of underwriting in the post PRA world

Firstly, my contact at Fleet is outstanding. Katy Williams has a deeply thorough knowledge and is meticulous in any response. Always being clear and honest.
In my position as a broker/business owner it's important to have consistency mixed with common sense when it comes to complicated mortgage solutions like LTD Co buy to let transactions. Fleet have found a way to offer a common sense approach, coupled with genuinely well priced products and consistency in underwriting.

For brokers who aren't restricted to particular lenders or panels, its paramount to ensure each clients individual ambitions, goals & objectives are met when matching their requirements against lenders products & criteria.

Clients appreciate hearing hidden nuggets from their specialist brokers like how smooth lender processes are, what exceptions may be possible, borrower application experience, but perhaps more importantly, lender service levels. The impact that has on fostering a feeling of funding certainty is immeasurable.

Naz Buckler and Dave Horsman, my BDM's at Fleet Mortgages are always happy to discuss prospective / ongoing cases & the responsive Underwriting team that supports them don't let them down either, continuing to solve various criteria funding questions.
Their ability to package information to meet criteria results in yes's more often than not (brokers appreciate this).
My clients & I are grateful for them going above & beyond on more occasions than I can remember to help get quirky cases over the line in this challenging climate, & I look forward to continue working with them in future.

Fleet have been amazing for me and my business. The ease of systems along with the willingness to lend where other lenders would not is great. They take a common sense approach and they are a pleasure to deal with.
I want to especially highlight Lucy Freeman & Katy Williams who are my BDM's. They offer me constant support and guidance. They are very efficient and have helped me on numerous cases. They are a real credit to Fleet and I'm so grateful for their continued help.

Always had a good working relationship with this lender, especially with BDM Donna Spence who is always quick to respond to any queries and help expedite cases when required. Good criteria particularly for Ltd company BTL and will continue to use Fleet into the future.