Julie Bullen was highly supportive and showed great empathy during this difficult period from the start to the closure of the "case". During my recovery from the accident I made some changes in dire... Toon meer
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Danielle has been great! She’s very professional, efficient and nothing was too much trouble whilst dealing with my Dads negligence case. She answered any questions or concerns we had promptly. Would... Toon meer
Bedrijf heeft geantwoord
Fletchers Solicitors partner with cycling UK. A van knocked me of my bike, I initially spoke to Harry then Diane took on the case. They both were truly fabulous guiding me through every step with a pe... Toon meer
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Really helpful team, walked me through the claims process and kept me updated during the case. They have a dedicated app which provides updates and allows you to send over documents directly. Definite... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Fletchers Solicitors is one of the UK's highest rated personal injury and medical negligence teams. We are listed as a Top 100 UK Law Firm specialising in complex personal injury, medical negligence, motorcycle accident cycling incident; and any accident that results in serious, life changing injuries. Within the wider Group we have brands including Patient Claim Line and Cycle SOS.
Contactgegevens
St James' Tower, 7 Charlotte Street , M1 4DZ, Manchester, Verenigd Koninkrijk
- 03300080320
- enquiry@fs.co.uk
- www.fletcherssolicitors.co.uk
Contact the Specialist Lawyers
4,6
Uitstekend
5K reviews
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I can’t thank Jessica Poland enough for going above and beyond
I currently have Jessica Poland as my case handler I have gone through a few file handlers as my case has gone through many stages, I can honestly say Jessica is the most caring and informative case handler I have had, I feel like already she has gone above and beyond her job role letting me offload and just purely being there and understanding how hard this is, her voice is so calming and I truly feel heard, I am almost two years in to my journey with fletchers it has been hard but with the support I have had from fletchers mainly Jessica has been so helpful, I’m unsure as of yet of the outcome of my case and Jessica has been open and honest with me throughout, thank you for supporting me along this tough journey
23 maart 2026
Review zonder uitnodiging
It is very good
23 maart 2026
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Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Very good farm.
Tasneem was very professional and quite empathetic throughout my dealings with her. I will not hesitate to recomend Fletchers Solicitors to family and friends.
23 maart 2026
Review zonder uitnodiging
Antwoord van Fletchers Solicitors
Hi Gwendoline
Thank you for your kind review. We’re really pleased to hear that Tasneem supported you with such professionalism and empathy throughout your case. Your feedback means a great deal, and she will be delighted to know how much her approach has meant to you.
We also really appreciate your recommendation to family and friends. Thank you again for taking the time to share your experience. If you ever need anything in the future, we’re always here to help.
We wish you all the best!
Samantha
We can not thank Sahida enough
We can not thank Sahida enough, she has been incredible since day one. The way she has delt with our case with such compassion is next to none. Sahida has kept us updated every step of the way and always takes time to go through everything with us in depth. She always reply’s quickly and answers any questions that we have. We sincerely appreciate all the hard work that’s been put in for the past 6 years by Sahida and her team. We do not need to worry about the future now as my child will have all the help he possibly needs and will be well looked after, all thanks to Sahida and her team. We will be forever thankful.
23 maart 2026
Review zonder uitnodiging
Antwoord van Fletchers Solicitors
Hi there,
Thank you so much for sharing your experience.
We are so pleased to hear the impact that Sahida has had on you and your family over the past six years. It’s wonderful to know that you felt fully informed at every stage, and that Sahida took the time to explain everything effectively. The level of trust you placed in her and the team is something we don’t take lightly.
We are especially glad to hear that the outcome brings you reassurance for your child’s future. Knowing that he will now have the support and care he needs is incredibly important, and we’re grateful to have played a part in achieving that security for your family.
Thank you again for your kind words and for allowing us to support you through such a significant journey. We wish you and your family the very best for the future.
Samantha
Unreliable
I would like to share my experience with Fletchers solicitors. Its unreliable law firm I would NOT recommend any individual to rely on this firm process your claim. I had a potential medical negligence claim after 8 months of waiting, my case was dropped saying the expert report did not fully support the causation of the injury caused while the report confirmed breach in duty of care. The expert report was difficult on the causation wording though did support the causation cautiously. I asked for second expert report after such a long wait the firm let me down and rejected my request. Do not even approach this law firm or Do not waste your time.
22 maart 2026
Review zonder uitnodiging
Julie Bullen - Case Ref 41834m1
Julie Bullen was highly supportive and showed great empathy during this difficult period from the start to the closure of the "case". During my recovery from the accident I made some changes in direction which Julie "took on board" and offered good personnel and legal advise. Julie was always available either by phone or email and I never felt I was being "hurried along". Many thanks to Julie for a job well done.
13 maart 2026
Antwoord van Fletchers Solicitors
Hi Derek
Thank you for your thoughtful review. We’re really pleased to hear how supportive and empathetic Julie was throughout such a difficult period for you. We’re also glad to hear that you always felt she was easily contactable, and that the process never felt rushed. We will make sure to pass your kind words onto Julie who will really appreciate your feedback.
Thank you for taking the time to share your experience. We wish you all the best as you move forwards.
Best wishes
Samantha
Antwoord van Fletchers Solicitors
Hi Warren
Thank you for your review. We’re really pleased to hear that you've been kept well informed so far in your case.
We appreciate your feedback and wish you all the best with your claim.
Best wishes
Samantha
Was very quick and communication was…
Was very quick and communication was excellent great set of people that sorted my injury claim for my finger would highly recommend
19 maart 2026
Review zonder uitnodiging
Antwoord van Fletchers Solicitors
Hi Karl
Thank you for your great review. We’re really pleased to hear that your claim was handled quickly and that you found the communication excellent throughout.
We really appreciate your recommendation, and for taking the time to share your experience. If you ever need anything in the future, we’re always here to help.
Best wishes
Samantha
Very warming experience with Miss…
Very warming experience with Miss Diane. She looked after every detail, gave me good suggestions.
13 maart 2026
Antwoord van Fletchers Solicitors
Hi Saikat,
Thank you so much for your lovely review.
We’re really pleased to hear that you had such a positive experience with Diane. It’s wonderful to know that you felt well looked after and that her guidance and attention to detail helped you throughout your case.
If you ever need any support in the future, we’re always here to help. We wish you all the best for the future!
Samantha
Worked with a solicitor called Faye on…
Worked with a solicitor called Faye on a personal injury claim. Was always kept up to date, always got a response to my questions quickly. Great experience start to finish.
20 maart 2026
Review zonder uitnodiging
Antwoord van Fletchers Solicitors
Hi Sam
Thank you so much for your kind review. We’re really pleased to hear that you had such a positive experience working with Faye. We will make sure to pass on your kind words!
We’re delighted that the whole process felt smooth from start to finish, and we truly appreciate you taking the time to share your feedback.
If you ever need any support in the future, we’re always here to help.
Best wishes
Samantha
I would recommend Mary Lomas
I contacted Mary Lomas after I was knocked off my motorcycle in an RTC, as she is well regarded within the motorcycle community and is heavily involved promoting biker safety.
During our initial phone call, it was clear that she was the person I wanted to handle my claim. She had an understanding of bikers, their needs, and the effect my injuries would have not only on me, but on my wife as well. Mary kept me updated with every development and explained the implications and next steps, putting my wife and I at ease throughout the whole claim process. I have no hesitation in recommending Mary to any biker with a claim.
11 maart 2026
Review zonder uitnodiging
Antwoord van Fletchers Solicitors
Hi David
Thank you so much for sharing your experience. We’re so pleased to hear how well Mary supported you after such a difficult incident, and how her knowledge and support came across from your very first conversation. We’re also pleased that her clear communication helped put you and your wife at ease throughout the claims process. We will make sure to pass on your feedback to Mary who will really appreciate your kind words.
Thank you for your recommendation, and if you ever need anything in the future, we’re always here to help.
We wish you all the best moving forwards.
Samantha
Thank you for the support Fletchers..
From the start, my mum was supported well kept imformed. If we had any questions no matter how small we were handled with care and respect. My mum is very happy with the outcome. Thank you again.
12 maart 2026
Antwoord van Fletchers Solicitors
Hi Lorraine
Thank you so much for taking the time to share your experience. We’re really pleased to hear that your mum felt well supported from the very beginning and that you were both kept informed throughout the process. There is no such thing as a small or silly question, so we're really pleased this came across.
It's great to hear that your mum is happy with the outcome, and we truly appreciate your kind words.
We wish you and your mum all the best going forwards.
Best wishes
Samantha
Really helpful team
Really helpful team, walked me through the claims process and kept me updated during the case. They have a dedicated app which provides updates and allows you to send over documents directly. Definitely worth using!
19 maart 2026
Review zonder uitnodiging
Antwoord van Fletchers Solicitors
Hi Auryn
Thank you for taking the time to share your experience. We’re really pleased to hear that you find the team helpful and supportive. We’re also delighted that you find our app useful for receiving updates and sending documents directly — it’s designed to make the process easier, so your feedback is really valuable.
We wish you all the best!
Samantha
Antwoord van Fletchers Solicitors
Hi Steven
Thank you for your kind review. We’re glad to know that you found our team helpful, and we truly appreciate your recommendation.
If you ever need any support in the future, we’re always here to help. We wish you all the best!
Samantha
David has been great throughout the…
David has been great throughout the process. He has kept me informed, took time to understand my case and was a great support during the process. Would highly recommend.
11 maart 2026
Review zonder uitnodiging
Antwoord van Fletchers Solicitors
Hi Luke
Thank you so much for your kind review and for your recommendation. It's great to know you have felt well-informed and supported throughout the process.
As we’re unable to identify your case based on your review alone, we’ve requested some further details via Trustpilot. It's completely optional to respond but it just means we can make sure your feedback is passed on to the right team - and the right David!
Thank you again for taking the time to share your experience. If you ever need anything in the future, we’re always here to help.
Best wishes
Samantha
Fletchers Solicitors they always keep…
Fletchers Solicitors they always keep you up to date with your case claims when it comes to communications they're the best, any step you case go through you will always receive an update.
I highly recommend when it comes to compassion claim cases!
11 maart 2026
Antwoord van Fletchers Solicitors
Hi Lukwago
Thank you so much for your wonderful review. We’re really pleased to hear that you felt well‑informed throughout your case. We’re also hugely grateful to know that you would recommend us! Your trust and kind words are really appreciated by the whole team.
If you ever need anything in the future, we’re always here to help.
We wish you all the best!
Samantha
Didn’t get the original price asked for!
11 maart 2026
Antwoord van Fletchers Solicitors
Hi Geraldine
Thank you for taking the time to share your feedback. We’re sorry to hear that the outcome did not meet the original amount you were hoping for. We can see that the settlement was accepted, but we completely understand that this may still feel disappointing. Settlement figures can change as a case progresses, depending on the evidence and legal assessments available at each stage, but we appreciate how frustrating this can be. We will pass your feedback on to the relevant team so your concerns are fully acknowledged.
If you’re unhappy with any part of the process or would like to talk things through in more detail, we would encourage you to reach out directly to your case handler, who will be more than happy to discuss this with you.
Thank you again for raising this with us, and thank you for your patience, and your time. We wish you all the best moving forwards.
Best wishes
Samantha
Fantastic company to work with..,and they…
Fantastic company to work with,and they got the result i wanted,even better result than I expected,great people to with,very friendly
11 maart 2026
Antwoord van Fletchers Solicitors
Hi William
Thank you for your fantastic review! We’re really pleased to hear you had such a positive experience with us, and even more pleased that we were able to achieve a result better than you expected.
Thank you for taking the time to share your feedback — it’s truly appreciated. If you ever need anything in the future, we’re always here to help.
Best wishes
Samantha
I honestly had the best solicitor to…
I honestly had the best solicitor to fight my case keeley ward kept me informed every step of the way she was just fantastic and very helpful right up to the very end i honestly can't thank her enough.
Many thanks
Liz dixon.
18 maart 2026
Antwoord van Fletchers Solicitors
Hi Elizabeth
We really appreciate you taking the time to share your experience. We’re so pleased to hear that you felt so supported by Keeley and that she was able to help you achieve a positive outcome.
Thank you again for your trust and your feedback - we will make sure to let Keeley know.
If you ever need anything else in the future, we’re always here to help.
Best wishes
Samantha
The worst solicitors I have dealt with
The solicitors I instructed have been the most disappointing I have ever dealt with. What should have been a straightforward “no win, no fee” matter has now been left unresolved for over two years.
I raised a formal complaint last year, after which a representative assured me she would contact me daily until the issue was resolved. She did so for only two days, and I have not heard from her since. This lack of follow-up and communication is unacceptable.
Furthermore, clients are encouraged to take out insurance policies, despite the apparent reality that, once legal costs and insurance premiums are deducted, the client is likely to receive little or no financial benefit. This practice feels misleading and raises serious concerns about transparency and fairness.
Overall, my experience has been a significant waste of time and has caused considerable frustration. I would strongly encourage others in a similar situation to raise formal complaints and provide feedback to the appropriate regulatory bodies. In England and Wales, concerns about solicitors can be reported to the Legal Ombudsman, who handles complaints about poor service, or to the Solicitors Regulation Authority if there are concerns about professional conduct.
18 maart 2026
Review zonder uitnodiging
Antwoord van Fletchers Solicitors
Update 19/03/2026:
Hi there,
Thank you for providing your details, we’ve now been able to locate your file.
We can see that in September 2025 our Complaints Team contacted you to ask whether you wished to raise a formal complaint, and you advised that you required an update. An update was provided the same day, but we want to apologise if things have still felt unclear since then.
If you now feel a formal complaint would be the right step for you, please email us at Customerteamnew@fs.co.uk, and we will make sure your concerns are formally reviewed through the appropriate channels.
In the meantime, your case handler will be in touch as soon as possible to discuss things further and make sure you have the support and information you need.
If you have any further queries please don't hesitate to get in touch.
Best wishes
Samantha
18/03/2026
Hi there,
Thank you for taking the time to share your feedback. We’re really sorry to hear about your experience and want to reassure you this is not the level of communication or support we aim to provide. The delays and lack of follow‑up you’ve described fall short of our service standards, and we appreciate you bringing this to our attention.
As you have raised a formal complaint previously, this will need to be followed up through the appropriate channels so it can be properly reviewed and addressed. To assist with this, we have requested some further information from you via Trustpilot so we can locate your file and ensure your concerns are passed to the correct team. Alternatively, you an contact us directly at Customerteamnew@fs.co.uk.
Thank you again for raising this with us, and we hope to resolve matters properly for you.
Best wishes
Samantha
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