Flight Centre UK - Flight Centre Monument Reviews 

What had apparently appeared to be a straightforward transaction was put into disarray by our bank. It necessitated resending the link on a few occasions. The staff were very professional, patient and helpful, especially Imogen and the whole process was completed within 24 hours without too much stress. Thank you

Had a great experience at Flight Centre, Monument today. Imogen was smiling at us as we walked through the door and seemed eager to help us. She listened to us throughout our time there and responded to our thoughts. She was the perfect balance between confidently taking control and opening options for us. As nervous holiday bookers, she enabled us to walk out of the branch assured and free to be excited about our trip to Mauritius and Dubai. It felt, throughout our visit, that she was determined to find us the best deal. She ensured we had and understood the information we needed. Thank you Imogen.

We had great help from Imogen to arrange a fantastic trip to Vietnam and Australia. She was very patient looking at various combinations to secure a really good deal, which we could never have arranged on our own.

Imogen was really helpful at putting our itinerary together and found us the best price for our trip.

We were referred to Andrew Stevens at Flight Centre by a friend who is travelling with us to Papua New Guinea — not the easiest destination to arrange flights for. Andrew explored multiple options with us and helped us find the most suitable and cost-effective itinerary. He was consistently responsive to our needs and any changes we made along the way, always available to answer questions by email or phone. Overall, it was a very smooth, pleasant, and productive experience. We’ll definitely need to book more flights in the future, and Flight Centre will be our first choice.

I reached out to Imogen Altmann at the Monument branch very lastminute for some long haul flight bookings. She was very friendly and immediately and efficiently dealt with my queries and requests. Smooth process and very friendly. Thank you Imogen.

Thanks to Imogen (Monument), all sorted out, minimal fuss, and saved money. *****

We had an amazing round the world trip a couple of years ago organised by Andrew Stevens at Flight Centre. Everything was great. So great that we booked another trip to Japan, Australia and South America for April next year. Unfortunately an unexpected health issues has intervened and we can’t now go. Andrew handled the return of the agreed amount of our deposit with professionalism and real care. A great travel company.

My booking requirements were carried out with
care and efficiency . I have no complaints about
the good and friendly service I received.

I have been using the expertise & advice of the staff at Flight Center located near the Moniment Underground station for many years. This time Saleha went out of her way to arrange a complicated journey to China for me and my wife at a reasonable price. She did a really good job indeed. I will not use any other travel agency. Thank you a million times Saleha. All the best. .Robert

Joshua is very professional, helpful and accommodating. He organised my three way direct flights and quoted a reasonable price.

The airline changed the internal flight time, he amended my flights promptly.

The booking made through Jamie Bawn was excellent with airport transfers all included and car hire booked. All in all a hassle free trip!

Jamie from Flight Centre booked flights for my son and his friend to fly to New Zealand via San Francisco and Honolulu. Included was a transfer and overnight accommodation in Auckland before a flight to Queenstown the next day. The process to check in online for each flight was smooth. All flights were on time. Price was good. Nice to know two 18 year olds were in safe hands.

Our experience with Imogen Altmann has been excellent. We have used Imogen for a few trips, and when an issue arose regarding a delay of 48 hours due to airline operational difficulties, Imogen was informative, supportive, and secured compensation. At times when issues occur, the service you receive tells you if the company and their individuals are willing to go the extra mile.
We have just recently booked our next bespoke trip with Imogen for 2026.

Tara was excellent and went out of her way to arrange a complicated series of flights and transfers for our trip to Australia. Thanks a million, Tara! I would not use any other travel agency.

Imogen is very approachable and helpful

No matter what awkward twists and turns and requests and changing logistics I made, Tara at the Flight Centre was patient, caring, super helpful and intuitive. She took the time to get to know me and my (many 😉) foibles and she simply kept offering me better and better suited choices until we got it all right. It was a pleasure to do business with Tara. I can highly recommend.

LIz quickly put together a complex itinerary at great value for money. Very timely and clear communication.

Our advisor understood exactly what we required and delivered her findings quickly. She gave us advice and explained everything. Thank you

Imogen was really helpful and made sure I got the best price and flight times for my daughter’s flight , listening to what we needed. Thank you