Flooring Revolution Reviews 

402
•
TrustScore 4 uit 5

3,8

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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

Delivery service is extremely poor. I have ordered twice from this company and both times I have had to chase them regarding my order. They cancelled and rearranged my order the day before expected de... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

From the very first call till the end. Your customers service seriously is fantastic. I dealt with Catherine what an amazing person so polite and helpful. Made my whole experience fantastic. You g... Toon meer

Beoordeeld met 5 van de 5 sterren

Honestly cannot praise this company enough, patiently answered all my questions; samples arrived quickly and unlike many other companies were large samples which made it so much easier to imagine what... Toon meer

Beoordeeld met 5 van de 5 sterren

The staff (1 person) was very helpful and explained what the difference between artificial grasses, very helpful. Deliver was a little slow but the sales person had warned us. On the day of delivery... Toon meer

Bedrijfsgegevens

  1. Vloerenwinkel
  2. ook in
  3. Bouwwinkel
  4. Hout/parket/laminaat leverancier

Geschreven door het bedrijf

A fresh-thinking flooring retailer specialising in laminate, engineered wood, solid wood and luxury vinyl flooring. Flooring Revolution is where quality meets intelligent pricing — and where buying floors feels as good as living with them. Premium floors. Fair prices. Every Style, Every Home, Every Budget.


Contactgegevens

3,8

Goed

TrustScore 4 uit 5

402 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 37% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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3,8

Alle reviews

(402)

91 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Great experience with flooringrevolution.co.uk

My experience with flooringrevolution.co.uk is great. Started with ordering few free samples. Then i placed the order which was delivered 2 days before estimated date which was communicated well in advance. Order delivered within the time slot given to me. Delivery service is excellent and driver was friendly. It was heavy pallet but was delivered with care to avoid any damages to the flooring. Pallet was well wrapped to make it waterproof. My order remained in rain for few days outside and there was no water on any box inside. I also paid in installments with no interest which is a plus. Delivery was free over £499 so saved on delivery. Overall my experience has been really good with flooringrevolution.co.uk. thanks for the excellent services.

8 december 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Poor communication, mis sold flooring that was not available.

I ordered from flooring revolution on 27th November. I communicated with their customer care team who confirmed the number of packs available in the flooring I wanted. I went ahead and ordered that many packs on their website along with underlay and paid successfully and had an order confirmation on 27/11.
Then on the 4/12 I chased to see when the flooring would be delivered as I hadn’t had any communication from the company of the dispatch of my flooring.
Only to be told that flooring isn’t available so they can’t ship it and to choose a different, more expensive flooring. When I suggested I didn’t want to pay any more for the flooring and are they happy to swap for like for like on the flooring I ordered in the Black Friday Sale, they mentioned that there are no like for like flooring options and I’d have to pay the difference!

The issues I have here are:
1) the customer agent told me that they in fact DID have that stock ahead of me ordering it.
2) the website allowed me to order and pay for the flooring
3) there was no communication between me ordering and then chasing on delivery a week later to suggest that the flooring wasn’t available
4) their solution was that I pay more for a different flooring if I wanted any flooring at all.

This is horrendous service and not how to do business. I wouldn’t order from here again unless you’d like to be mis -sold…

27 november 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Sold me flooring thay they didnt have…

Sold me flooring thay they didnt have in stock so now Im waiting 2 months for delivery

26 november 2025
Logo Flooring Revolution

Antwoord van Flooring Revolution

Hi Rosina,

Thanks so much for your feedback!

I had a chat with your son earlier today about the lead time on the product you ordered. I'll check in again later today as we agreed. I'd really love to help get this sorted for you.

Take care!
Melissa
Customer Success Team

Beoordeeld met 5 van de 5 sterren

honey oak flooring

Bought Honey Oak wood Flooring

7 november 2025
Review zonder uitnodiging
Logo Flooring Revolution

Antwoord van Flooring Revolution

Hey Brian,

Thanks so much for your feedback!

I really appreciate you taking the time to chat with me today and sharing your experience. I'm on it and looking into this for you. Our goal is always to provide a 5-star service, and I want to make sure we understand where we missed the mark so we can do better next time.

I'll check back in with you later today as we discussed. Looking forward to catching up!

Cheers,
Melissa
Customer Success Team

Beoordeeld met 5 van de 5 sterren

Luke was extremely efficient and…

Luke was extremely efficient and resolved my problem with ease. I will be using this company again as they are so easy to work with and very knowledgeable.⭐️⭐️⭐️⭐️⭐️⭐️⭐️🌟👍

15 september 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

5 star customer service!

I ordered flooring that was due to be delivered towards the end of August. Unfortunately, close to the date, Briony reached out to explain the floor was not in stock. She offered multiple options to resolve the issue. She was polite and professional and prompt to reply to my emails. My floor arrived today and I am so happy with it. Can't fault my experience. 5 star customer service and even though my experience wasn't straight forward they made sure I was happy throughout.

27 augustus 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Terrible experience

Terrible experience.
Despite taking my money they did not actually have the product in stock.
Upon picking new item they don’t have that either

Called to speak to the person for a refund and their sales team David hung up on me. Terrible service. Avoid.

21 augustus 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Artificial grass

Very pleased with this service from man in shop and delivery man was so helpful and friendly product was great would use this company again and highly recommend them to friends

11 juli 2025
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Lady in store was brilliant.

Lakeside Essex Store.
Lady was brilliant in store very helpful, delivery driver not so good left us to bring carpet in because I live in a flat first floor carpet fitter Adam brilliant as well fitted us in within 2 days of delivery, only down full was delivery driver but unfortunately I will not be using this company again.

5 juni 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent Experience

I have not built the decking yet but the composite joists look excellent quality. The delivery was quick and I was kept up to date with the order progress. Overall an excellent service.

5 februari 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great flooring

Great flooring, prompt delivery and driver carried it into the house.

14 november 2024
Review zonder uitnodiging

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