Florence Reviews 

Awful, terrible, very unprofessional.
Invisible employer.
After 250 shifts worked for them in 2 years and half, they do not reply, they delay giving references.
To wake them up, a lawsuit is the only solution against their ignorance.
Especially because of them , a very successful start of employment is delayed .
Update: they finally replied( via chat ).
Not on the phone.
Update after their reply:
No-one asked you reference over the phone.
But every time someone calls is like in nightmares: No one ever answers.
Only a voice machine asking to give your name and reason of call.
Then you are advised to go to chat ,and phone conversation ends immediately.
You try to find out who and why is calling you. To decide if you answer or not.
You never ever recognise hard work and you have never made an appraisal.
Years of work, hundred of shifts , for an absolute invisible company, no office email, no company headed papers.

Communication is excellent and the updates and reminders for shifts easy check in and submission of time sheets

Best agency to work for . Everything is managed efficiently, down to timesheets been approved . Access to be paid with instant pay . I don’t think many agencies can beat Florence

I would like to take a moment to recognize and appreciate the Florence Agency Team for their outstanding support and dedication towards putting their agency's welfare and wellbeing as their top priority. It is truly commendable to see a team that values the overall happiness and health of their members.

Moreover, I am impressed by the team's efforts to stay up to date with modern technology and their development of a user-friendly app. This not only shows their commitment to providing efficient and convenient services to their clients, but also their consideration for the team's well-being.

The professionalism and care shown by the Florence Agency Team truly sets them apart from others in the industry. It is a pleasure to work with a team that not only excels in their services, but also values the well-being and happiness of their members. Thank you for your exceptional support and dedication, Florence Agency Team!

Stephen is indeed the right man for the Job to deal with Health care assistant's complaints.

Sumaya was really helpful today she called me back and advice on my training issues.

I was worried about not been able to update my share code/right to work having being trying for a while now and boom a call across today help me a great deal thanks to this great team

Been trying for about 18 months - 2 years to try and work for this company. On my 3rd attempt and finally giving up.
Poor communication, app is awful.
Stay well away!

Very helpful team, I needed a reference and it was automatically sent right away whilst on the phone with the lady. Great 😊

Florence is great because they ensured that it's employees had shifts irrespective of paucity of shifts atimes. Further, we were not bored to death with email warnings from Florence on our behaviour while at shifts unlike other Agencies Hence, please keep up the good work Florence.

I have had the best experience working with Florence. Very professional and true to their clients and carers. They care about their carers and want to be part of your growth. If you ever want to work with a company where you can grow, learn, travel and have variety of experiences....try Florence!!

Florence is a great company, working with florence has really changed my life and skills and I hope they improve on its pay rate(hourly rate) is very poor. Gerald Odili

Good morning,
Not too much shifts.
I am taking bus public transport and most of the shifts are 20 miles.
Sometimes I got shift already and in last minute they cancelled my shift. I picked shifts within 5 minutes they cancelled.
Thats what I experienced in 2023. Thank you.

Thank for the opportunity learnt so much on care job and working in different environments make me to have more confidence. Thanks Florence

Good company to work,simple system,once you get on,you are very much allright with the booking shifts.The payroll works very well,the instant pay is available,payslips can be found easily on the system.