I received confirmation delivery email, after contacting the recipient, the order was not there, although there was a contact number provided. The order was received more than 24 hours later and I do... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Extremely bad service due to excessive hammering of customers with calls and messages, although it was requested not to. ⁃ Customer's notes and instructions field should be removed from the order... Toon meer
There was an internet problem, but on the phone they were v helpful & did their best to sort my order, which we ended up doing on WhatsApp. It was for New Year’s Day, and a lot of the flower deliverie... Toon meer
Bedrijf heeft geantwoord
Brilliant! Been using this company for a few years now and they may not be the cheapest out there but the quality of flowers and delivery is exceptional! They have made every delivery on time every ti... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Send fresh flowers and a variety of gifts online with Floward. Browse through our numerous products and get same-day flowers delivery
Contactgegevens
Jeddah, 00966, Jeddah, Saudi-Arabië
- 00966555056783
- firas.salem@floward.com
- www.floward.com
2,4
Slecht
779 reviews
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Antwoord van Training and Quality Manager
Thank you for your kind review on Trustpilot 🌹
We will share your feedback with the team!
Kind regards,
Floward UK
Awful delivery service
They completely ruined my surprise and messed up with the delivery. I ran downstairs as soon as I got the message and no one was there. Then I call them to let them know if they could come back but after 5 mins I received a call saying that they cannot do so and that the driver waited 10 mins outside my door which is not true!! they also lied about saying that the driver called when nobody did.
19 december 2021
Review zonder uitnodiging
Antwoord van Training and Quality Manager
Thank you for your review on Trustpilot 🌹
Every feedback is important to us, and we are always trying to improve our service.
Feel free to contact our Customer Satisfaction Team at 020 8068 4680 or support.uk@floward.com for additional support at any time.
We will share your feedback with the team and will definitely look into the issues.
Kind regards,
Floward UK
Great design but not so fresh flowers
The flower arrangement was so unbelievably beautiful but some flowers weren't very fresh, some were losing petals upon arrival, some roses had withered the next day.
Given the fairly high cost of the bouquet, I expected a higher freshness than the flowers received.
16 december 2021
Antwoord van Training and Quality Manager
Thank you for your review on Trustpilot 🌹
Every feedback is important to us, and we are always trying to improve our service.
Feel free to contact our Customer Satisfaction Team at 020 8068 4680 or support.uk@floward.com for additional support at any time.
We will share your feedback with the team and will definitely look into the issues.
Kind regards,
Floward UK
Lovely flowers!
15 december 2021
Review zonder uitnodiging
Antwoord van Training and Quality Manager
Thank you for your kind review on Trustpilot 🌹
We will share your feedback with the team!
Kind regards,
Floward UK
Quality flowers very fast delivery…
Quality flowers very fast delivery thank you would definitely recommend
15 december 2021
Antwoord van Training and Quality Manager
Thank you for your kind review on Trustpilot 🌹
We will share your feedback with the team!
Kind regards,
Floward UK
Let me down
I wouldn't recommend at all.
I made an order for same day delivery for a birthday. So I was keen for the flowers to arrive that day.
The flowers were not delivered. I then called the Floward and they told me 'that nobody was home' for the delivery and that they had called the contact telephone number. These are lies. The celebrant was home and waiting for my delivery all evening.
The following day the item was delivered in the afternoon. But then the customer service team suggested that I had put the wrong address, even though I can see the address is correct on the order I placed.
Overall I was really disappointed with
1) The fact the delivery wasn't made on time
2) The delivery person lied and claimed they tried to deliver
3) The delivery person lied and claimed they tried to call
4) Floward have not accepted any responsibility or even apologised for the late delivery
5) They continue to back their story rather than address the concerns that I had. They may have mistakenly passed the wrong address to the driver. But rather than apologies/correct the issue. They just keep messaging me talking points.
Avoid, avoid, avoid
15 december 2021
Review zonder uitnodiging
Antwoord van Training and Quality Manager
Thank you for your review on Trustpilot 🌹
Every feedback is important to us, and we are always trying to improve our service.
Feel free to contact our Customer Satisfaction Team at 020 8068 4680 or support.uk@floward.com for additional support at any time.
We will share your feedback with the team and will definitely look into the issues.
Kind regards,
Floward UK
Very satisfied with the service
Very satisfied with the service. Flowers are beautiful. Delivered on time on a day. Highly recomend. Thank you floward.
15 december 2021
Antwoord van Training and Quality Manager
Thank you for your kind review on Trustpilot 🌹
We will share your feedback with the team!
Kind regards,
Floward UK
Antwoord van Training and Quality Manager
Thank you for your kind review on Trustpilot 🌹
We will share your feedback with the team!
Kind regards,
Floward UK
Look amazing when I took out of box
13 december 2021
Antwoord van Training and Quality Manager
Thank you for your kind review on Trustpilot 🌹
We will share your feedback with the team!
Kind regards,
Floward UK
Good service
13 december 2021
Antwoord van Training and Quality Manager
Thank you for your kind review on Trustpilot 🌹
We will share your feedback with the team!
Kind regards,
Floward UK
Very good App and fast to deliver every…
Very good App and fast to deliver every where thank you very much
13 december 2021
Antwoord van Training and Quality Manager
Thank you for your kind review on Trustpilot 🌹
We will share your feedback with the team!
Kind regards,
Floward UK
The first time using this company
The first time using this company. They went out of their way to deliver the flowers- even when my recipient had moved venues. Thank you Kelly.
11 december 2021
Review zonder uitnodiging
Antwoord van Training and Quality Manager
Thank you for your kind review on Trustpilot 🌹
We will share your feedback with the team!
Kind regards,
Floward UK
My first time using this florist and I…
My first time using this florist and I am very pleased with them. The quality of the product, the service and the delivery were all of a very high standard.
I would thoroughly recommend them.
9 december 2021
Antwoord van Training and Quality Manager
Thank you for your kind review on Trustpilot 🌹
We will share your feedback with the team!
Kind regards,
Floward UK
Excellent service and delivered within…
Excellent service and delivered within 2 hours! Thank you floward UK ❤️
8 december 2021
Antwoord van Training and Quality Manager
Thank you for your kind review on Trustpilot 🌹
We will share your feedback with the team!
Kind regards,
Floward UK
Lovely service
8 december 2021
Antwoord van Training and Quality Manager
Thank you for your kind review on Trustpilot 🌹
We will share your feedback with the team!
Kind regards,
Floward UK
Antwoord van Training and Quality Manager
Thank you for your kind review on Trustpilot 🌹
We will share your feedback with the team!
Kind regards,
Floward UK
Antwoord van Training and Quality Manager
Thank you for your kind review on Trustpilot 🌹
We will share your feedback with the team!
Kind regards,
Floward UK
I ordered a Christmas wreath
I ordered a Christmas wreath. The delivery was fantastic I was kept updated where my order was. Polite service and absolutely stunning wreath! Will be ordering every year! Thank you
6 december 2021
Antwoord van Training and Quality Manager
Thank you for your kind review on Trustpilot 🌹
We will share your feedback with the team!
Kind regards,
Floward UK
I strongly recommend it
I strongly recommend it. Really professional, amazing quality and price, and delivery on time.
The perfect way to surprise your loved ones.
6 december 2021
Antwoord van Training and Quality Manager
Thank you for your kind review on Trustpilot 🌹
We will share your feedback with the team!
Kind regards,
Floward UK
The only flower delivery site I could…
The only flower delivery site I could find that really does do next day delivery over the weekend as advertised. Great service - lovely flowers - thank you!
5 december 2021
Review zonder uitnodiging
Antwoord van Training and Quality Manager
Thank you for your kind review on Trustpilot 🌹
We will share your feedback with the team!
Kind regards,
Floward UK
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