floward.co.uk Reviews 

I placed an order at 5 PM for delivery between 7–10 PM. When the order was still stagnant at 9 PM, I contacted Floward via WhatsApp, only to receive scripted, useless AI responses until I insisted on speaking to a human. The agent then gave contradictory explanations—first denying that I was the customer, then claiming the address had not been provided, despite their own order confirmation showing the complete delivery details. They then argued that the recipient should have been the person contacted, completely ignoring the basic sender/recipient fields on their own website, which I had correctly completed with both phone numbers and the full address.

This was an exceptionally frustrating and unprofessional experience. Their ordering system, communication and customer service failed at the most basic level, and instead of taking responsibility, they kept repeating contradictory scripted responses.

Customer service , Delivery service

The variety and options are very limited.

The app refused to ship a case with flowers, so I had to order only flowers.

Delivery is not on the same day.

I’m honestly very disappointed with the service I received. The delays, the way I was spoken to, and the overall way the situation was handled were extremely frustrating. I also didn’t appreciate the way the validity period was taken advantage of. I expected a much better level of service and professionalism from you, and unfortunately, this whole experience has really let me down.

They do not issue invoices even when you demand it. Although, they are obligated under Consumer Protection Laws in all countries to provide them. Been chasing them down for over 5 days now, after purchasing a gold item.

Awful company, do not use!! Bought in Dubai.
My husband bought flowers for me which started to wilt within hours of delivery and a lot of the bouquet were dead within the first 24hours. Their customer service is some of the worst I’ve ever experienced, I spoke with Hamza via direct message on Instagram, I was told I did not care for them properly and next time I should follow the care instructions! I had picture evidence which showed the time I took the pictures to be within 24hours of delivery and all they can say is they were in good condition when delivered and it was my fault. I had 2 bouquets delivered at the same time and the other was fine, I asked them to explain to me how this could be if it was from lack of care and they ignored my questioning. I asked them what I should have done overnight to care for them and was not responded to. They kept repeating that they were fine when delivered as that I need to take better care. I have had many bouquets of flowers before and this has never happened. Aside from the expensive flowers not lasting it is the lack of customer service and patronising nature of the responses that have really made this such an awful experience. DO NOT USE!!

Good🎉🎉🎉❤️the best follower and very nice

This was one of the most frustrating customer experiences I have encountered.

The company delivered my order to the wrong location, and despite this clear failure on their side, they refused both to reimburse me and to resend the order.

What is most concerning is not the mistake itself, but the complete absence of accountability. Rather than resolving the issue, they deflected responsibility and attempted to justify an outcome that is entirely unacceptable in any basic standard of service.

Delivering to the wrong address and then refusing to take corrective action reflects a fundamental breakdown in both operations and customer care.

Based on this experience, I would strongly advise against using this company.

Worst experience in Europe, from my point of view. Once you place the order and pay the full amount they may contact you through WhatsApp and ask for some extra fees. They always find explanations for them even after you put your exact address and system gives the money.

Floward UAE is the worst company to order, they will ruin your occasion badly, no timely delivery, customer service is very poor as you will not get any proper response, only lies that driver on the way, I order Valentines gift to deliver on 14 Feb, they keep delaying and customer service keep answering you that driver is almost reach for almost 3 hours and eventually they didn't deliver, it delivery on next day. ruin the value of gift.

Ordered flowers and other gifts, They assured me multiple times throughout the day it would be delivered and kept delaying the time. My girlfriend waited all afternoon and evening stayed up late for nothing. No flowers, no update, no delivery. Complete failure. Zero communication after the window passed. Appalling service. The most frustrating company I've ever dealt with.

I ordered from Floored Word with a gift to surprise my friend on her birthday, but unfortunately, the order was delivered incomplete — only the flowers, without the gift. I contacted the company three times to file a complaint, and each time they said they would look into it, but nothing was done! It seems like a scam company, and I strongly do not recommend dealing with them. Really very bad service

طلبت من شركة فلورد ورد مع هدية لمفاجأة صديقتي بعيد ميلادها، وللأسف تم توصيل الطلبية ناقصة — ورد فقط بدون الهدية. تواصلت مع الشركة ثلاث مرات لرفع شكوى، وفي كل مرة كانوا يقولون إنه سيتم التحقق من الأمر، ولكن دون أي نتيجة! يبدو أنهم شركة نصب واحتيال، ولا أنصح أبدًا بالتعامل معهم

The driver was very kind and fast

I’m really disappointed and frustrated. My order never arrived and I didn’t receive a single call, update, or apology.
This wasn’t just a delivery issue. It put me in a terrible position with an important client and cost me a real business opportunity.
I’ve always been patient when there were delays before… but this time the impact was too serious to ignore.
A star rating can’t even describe this experience. It wasn’t “bad service,” it was a complete failure with real consequences.
I expect a full refund and a genuine apology.
Trust is earned and you’ve unfortunately lost mine.
😡😡😡😡😡

Very bad performance, last minute advise that unable to deliver, this is 3 Rd time in 2.5 years . No contact on customer svs. No excuses.

The order was not delivered on the day. I called and messaged customer service several times to check what was happening and was told they would look into it and call me back (they never called me back). Very frustrating, I was beginning to wonder if this company was a scam. It's now 8pm the next day and hoping it'll be delivered today but have lost a lot of faith.

Honestly, very disappointing experience with Floom (Floward). I ordered flowers and sweets for my friend four days ago, and I specifically wanted it to arrive the same day before she left work.

The next day, they told me the flower color I chose was not available, so I changed it to another color. After following up again, I was shocked to discover that the order had still not been delivered. Later, they told me again that the new color was also not available, and offered me only a purple option.

This back-and-forth, poor communication, and lack of availability wasted my time and ruined the surprise I wanted for my friend. Very unprofessional service and zero reliability.

I will definitely not recommend this service to anyone who expects commitment and respect for time.