floward.co.uk Reviews 

Almost always cancel my order and say I didn’t answer the phone when no driver tried to contact me. I just had an order failed because the driver did not bother showing up or contacting me. Never use this flower service.

Absolutely worst customer service I ever experienced in my 10 years in Dubai, with expired flowers that died after four hours from the delivery. Completely fell apart in my hands when I was carrying them from the office to my home. Not fresh, to a point that when they arrived they already look like it’s been five days there in this condition. Over Whatsapp only robot, which kept saying that the order was delivered. And I swear I wish it wasn’t, rather than to be delivered in this horrible condition!

The best experience of that kind of service

They were very helpful even when something went wrong because of something out of their hand they responded very fast and professional and kind

Subject: Worst Gift Delivery Experience – Repeated Lies, Delays, and Zero Accountability

To Flowered.ae team,

I am writing this not as a customer complaint, but as a warning to others: your platform is the most unprofessional, misleading, and emotionally exhausting gift service I’ve ever dealt with.

You took money for express delivery, then spent days bombarding me with pointless automated WhatsApp messages asking for a delivery location — I entered THREE different addresses, and every single one was marked “outside delivery zone.” Then you “apologized” and rescheduled. The next day, same story. Then the day after, again. A repetitive, robotic, insulting cycle.

Your drivers called. Promised. Never showed up.

Your team confirmed delivery. Then changed the story: “the order is with the wrong team,” “items are unavailable,” “we will inform the sender.”
No delivery. No accountability. No respect.

This didn’t happen once. It happened twice. Two different senders, two different orders — same mess, same lies, same emotional damage. And both happened around my birthday.

What should’ve been a moment of joy turned into days of stress, anger, and constant interruption from your failed service — early morning until past midnight. I was harassed by your messages and calls, and nothing ever arrived.

You don’t deserve to be in this business. You ruined special moments, wasted people’s money, and emotionally manipulated the recipients. I will make sure to share this experience publicly across all platforms to warn others about how poorly, disrespectfully, and carelessly you operate.

Shame on your company and its entire process.

Very bad experience
No customer service
No answer
Delivery delayed for one day
They ruined my surprise
They don’t provide me informations about my order even that im the sender and they’re obliged to give me answers about everything related to my order
Not recommended at all
Big losers

Over delay
Low completion skills with client
0 care about customer satisfaction

I gave one star as no option for no star. Don’t order from here. I tried to order some chocolates for my husband’s aunt as a thank you. I was asked to give her phone number but she is an old lady and was alarmed by the repeated calls due to many scams going around. I provided her address and Google maps location but they refused to deliver without speaking to her first. And the WhatsApp help number just provides set answers from a chatbot. Finally got through to someone and cancelled the order as THEY couldn’t or wouldn’t deliver. Promised a refund in 5-7 days. After repeated follow ups was told no refund would be provided as I made the order. A valuable lesson learnt. A very dishonest company who cares nothing for the customer.

Your services is terrible and not acceptable!!!

The company was meant to deliver at night. I trusted them because they priced their items high (rookie mistake for anyone buying online). But how would I have known? I don’t come from there. I just wanted to give a gift to my gf who is there for the time being for her birthday and them selling themselves as a premium flower vendor all over the world gave me a sense of calm.

But NO! They do not contact you when the item is being delivered. They do not read any of the client notes. Their help center is a bot. They do not try to exhaust all things necessary before considering the delivery a fail and worse, they gaslight you into thinking that the cause of failure was because the recipient rescheduled when she clearly did not even know that a delivery was happening since it was a surprise.

My title says “the worst” because I ordered from another company who completed my order in 1 day, in fact in a few hours. I ordered from these guys (floward) weeks prior to the date and they managed to mess it up.

On time to nice to send gifts to friends in different country

Excellent!
Gorgeous flowers and beautiful colors.

Tried to cancel the order before it delivered but there was a problem with the app that could not be solved as there was a bug from their end. Customer service team did not help and just stated the obvious

We ordered on a special occasion (Eid) for our sick mother that lives in a different country and Floward claimed they delivered it when they never even attempted to contact her and did not show up to the address, when we asked them what will happen next, they said sorry, we cannot do anything about.

This company, the founder, everything about it is despicable. Please please do not buy from here, there are so many better options.

The customer service was really helpful and solve my problem in a short time , I really appreciate it .
Many thanks to Aya , She was really patient and understood 🙏🏻

Your flowers are absolutely amazing and you give a superb services a support very kind thank you

Never delivers, made me wait 2 times almost 7 hours in total and after that told me that the courier couldn’t contact me( my phone, whatsup was turned on all the time), moreover I m staying in the 5 star hotel where I gave them room number, they never even reach the hotel

Worst company ever, they will not deliver your order and they will not issue a refund ...

Very very poor services from your company. I was expecting my delivery to come on Valentine’s Day and my order is still more than 1 hour late as I’m typing this. I’m going to be late for work because I stayed awake waiting for my delivery. You can’t provide simple tracking information to tell me how far the driver is. I’m very disappointed. And you have ruined my anniversary and Valentine’s Day. So thank you