Aircare Appliances Reviews 

292
•
TrustScore 4 uit 5

3,9

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Beoordeeld met 5 van de 5 sterren

The Aircare team have been really brilliant. They have answered all my many queries promptly and really helpfully. They also held the unit for me until just the right time during my home renovations h... Toon meer

Beoordeeld met 5 van de 5 sterren

I bought a Meaco Cirro from George Wrigglesworth with a free weather station. It arrived on time & I could not be happier. I would recommend this company again . Thank u Aircare

Beoordeeld met 5 van de 5 sterren

Olympia All-in-One unit delivery was efficiently organized by George and the team. Installation by Steve took a full day and professional installation was definitely needed. Customers need to be p... Toon meer

Beoordeeld met 1 van de 5 sterren

AI telephone answer phone, AI replies to emails. Still waiting for my AC unit ordered 3 weeks ago, despite paying for express delivery. Pretty sure any positive reviews on here were left b... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Airconditioningwinkel

Geschreven door het bedrijf

Specialist retailer and installer of Air Conditioning, Dehumidification, Heating, and Air Purification products. Providing quality advice and trade prices on the UK's biggest range of HVAC equipment.


Contactgegevens

3,9

Goed

TrustScore 4 uit 5

292 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 57% van zijn negatieve reviews beantwoord

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3,9

Alle reviews

(292)

197 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Would highly recommend - great service.

The Aircare team have been really brilliant. They have answered all my many queries promptly and really helpfully. They also held the unit for me until just the right time during my home renovations helping everything to proceed very smoothly. I really couldn’t be happier with my purchase and their attentive service. Would highly recommend.

4 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Olympia All-in-One unit delivery and installation

Olympia All-in-One unit delivery was efficiently organized by George and the team. Installation by Steve took a full day and professional installation was definitely needed.

Customers need to be patient during the high demand caused by the summer heat waves.

25 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent Service

Rang to enquire on the lead time of a particular model of a split system. Terry was upfront and said 10-14 days, however they could offer an upgrade of the same make and the next size up at only a slight increase, delivery would be 3 days. Rang back after checking out a few things. George answered, honoured the offer and even added a FOC 3m pipe kit. Made the payment and immediately realised I had added the cost of the FOC pipe kit. Rang George, he had already noted the error and arranged the refund. Delivery arrived as promised in 3 days. One very happy customer 😎

17 augustus 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fantastic company to deal with from…

Fantastic company to deal with from start to finish. Air conditioning units are in high demand right now, but the team kept me updated every step of the way. Their customer service was extremely helpful, knowledgeable, and honest about wait times. Based on my experience, I highly recommend them!

28 augustus 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Sold as "in stock" - it wasn’t

I placed my order for a MeacoCool Cirro 12000BTU on July 1st. This vendor's website said they had it in stock, so I paid for it, with delivery specified as 1-2 business days.
However the unit did not arrive in that time. I sent an email and I called Aircare: the phone call was handled by an AI agent and all it could do is "make a note" for a human that I never spoke to. The email was ignored.
However, I still badly needed the aircon unit and Aircare weren't shipping or communicating. So I ordered and paid for another unit, same model, from John Lewis, with a guaranteed delivery date of July 14th.
On July 8th, Aircare emailed to say the stock had not even reached their warehouse yet and was only expected that coming weekend.
On the 14th of July, I got both the John Lewis unit and the Aircare unit. I couldn't cancel either one because what if the other went missing.
The Aircare unit that did turn up, didn't turn up with the "Digital Weather Station Clock" that was supposed to be included. Since I had no need for two aircon units and they're hard to send back, I had to sell it to a neighbour.

To summarise: Aircare sold a unit that it did not have in stock and didn't deliver it until 2 weeks later. They were unresponsive to emails and phone call did not reach a human. I had to order another unit from somewhere else. When the Aircare order finally arrived, it was missing the Digital Weather Station Clock.

14 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

What a great honest company

What a great honest company, throughout the summer when supply was low/ non -existent , they kept me informed and updated even if . Having since ordered several units the service has been flawless and nothing to much trouble, to the point where I will be recommending them to friends and nieghbours so that they are ready for next summer.

25 augustus 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent customer service

The team at Aircare Appliances was really helpful and supportive with finding a specific air conditioner. I would especially like to thankTsvet and George who went above and beyond with their customer service.

10 augustus 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fantastic experience …

Fantastic experience …. George was amazing so helpful, l live alone and work full time with no chance to receive timed courier deliveries. George took several calls from me and synchronised the delivery perfectly. I would not hesitate to buy from this company again.

20 augustus 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Get that Ripped-Off feeling ...

Get that Ripped-Off feeling ...

Well the heatwaves over but let's not 'rain ' on Aircare's parade.
Looking for a Meaco Cirro combined heating and AC unit at 14000btu.
Yes.
My Lucky Day.
In Stock.

Aircare have built their business model on the Ticket Tout mentality. Never give a sucker an even break.

The unit i want is advertised on Meaco's website at £629. That's the RRP.

But wait. On Aircare's site inflation is rampant. Aircare ignore the RRP. They want £799 for the identical unit.

Welcome to Rip Off Britain.

21 augustus 2026
Review zonder uitnodiging
Logo Aircare Appliances

Antwoord van Aircare Appliances

Hi Muppet The Wonder Dog, genuinely, thanks for taking the time to express your view of our business. Obviously we don't agree that we adopt the 'ticket tout mentality' but this review does give us the opportunity to look in to anything that might give a customer this impression.

We stock hundreds of products on our site and pride ourselves on offering quality advice and competitive pricing, the vast majority of our range is discounted well below retail. You've come across one of the rare exceptions; the Meaco Cirro units. These have been in exceptionally high demand over the summer and almost impossible to source anywhere. We secured a batch of stock with extra costs attached, and the price reflects that. For context, the same unit we're selling new for £799 was fetching around £2,000 second-hand on eBay over the summer - with no warranty.

There are only a handful of 14000 and 12000 BTU Meaco units left in stock. After that we are done for the season. Prices will be retuning to their normal price next year and we have committed to much more stock from Meaco.

If the Meaco Cirro 14000 doesn't suit your budget the team are on hand to advise you on alternatives. We have 14000 BTU units in the warehouse for almost half the price of the Cirro. Meaco also have them for sale directly at the retail price for delivery in October so you could just over from them on this occasion.

Apologies for giving you the 'rip off Britain' impression of our business. All the best, Aircare.

Beoordeeld met 5 van de 5 sterren

Depends on this company,

I am so ecstatic and overwhelmed with the positive approach and attitude from this company towards the purchase of a Air conditioner unit made possible by team members commitment towards meeting my individual needs. With the present heat wave we are all experiencing all over the country they made the entire process so easy. Highly recommend this company, couldn't ask for a better service.

17 augustus 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Reliable service

Good product range, reliable service, prompt communication on stocking, and adequate assistance on shopping and delivery. They withstood the heatwaves this summer. Would recommend.

17 augustus 2026
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Both the company and product are great but product bulky

Both the company and product are great. The only reason I cannot give 5 stars is that buyers of this product need to be aware of its bulk and weight, although it does have wheels and when on a flat surface is fairly easy to move around. Whenever I contacted Aircare, I was met with a speedy response and friendly and helpful staff. The Midea ProSplit does exactly what it says on the tin and is a very superior portable AC. I have three!

14 augustus 2026
Review zonder uitnodiging
Logo Aircare Appliances

Antwoord van Aircare Appliances

Hi, thanks for the feedback it's really useful so that we can optimise our product pages. We will be having a look to see how we can make it more apparent on the listing. I'm glad you are happy with the performance of the machines.

Best regards, Aircare

Beoordeeld met 5 van de 5 sterren

Ordered a portable split and was…

Ordered a portable split and was advised it was sold to another csutomer so would I accept a better unit for the same price and a long delivery. I did (29th June was order date) and they were very good and received the goods today as promised and all is great. I can see a lot of 1* reviews and I think with the UK having 5 heat-waves demand has been crazy with unrealistic expectations.

14 augustus 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent service – highly recommended!

I am extremely happy with my experience with Aircare Appliances. The customer service was absolutely fantastic from start to finish. George was incredibly helpful, friendly and professional, and really went above and beyond to make sure everything went smoothly👍

I received my air conditioning and I couldn’t be happier with it. It’s so refreshing to deal with a company that genuinely cares about its customers.

Thank you so much to George and the whole Aircare Appliances team for such a positive experience. I would definitely recommend this company to others! ⭐️⭐️⭐️⭐️⭐️

13 augustus 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Ordered 11th July now August 13th and…

Ordered 11th July now August 13th and heard nothing from them taken nearly £400 i understand it’s been exceptionally hot but don’t take orders if you cant fulfill them

11 juli 2026
Review zonder uitnodiging
Logo Aircare Appliances

Antwoord van Aircare Appliances

Hi, thank you for taking the time to leave a review.

This summer, demand for cooling products reached levels we haven't seen in 20 years of trading. Within days, orders exceeded our entire annual stock allocation from most suppliers, and despite our team working around the clock, we were overwhelmed.

The information we'd normally rely on from the supply chain - tracking, dispatch confirmations, stock availability - simply stopped flowing. We'd usually be able to call off stock from suppliers when it isn't in one of our own warehouses, but during this period there was often no way to confirm whether a product that we normally wouldn't have any issue with had actually shipped. At the same time, even after expanding our help desk capacity, the volume of inbound enquiries was far beyond anything we could realistically handle.

We tried our very best to only sell products we were confident we could supply, but even stock we had bought and paid for was disappearing from under us amid the industry-wide chaos.

None of this changes your experience, and we're sorry it fell short. We've learned a great deal from this summer and are putting measures in place so we're better prepared next time.

Some of the changes taking place:

- Management restructure – introduction of a new GM

- Advanced routine fulfillment management reports designed to make sure nothing slips through the cracks

- Now we know more about the limits of the industry during periods of extreme demand, we will only list stock physically held in our own warehouses, never supplier or third-party stock we can't guarantee.

- Investment in the team and facilities. We have moved in to a larger warehouse facility to enable us to hold a larger amount of stock under one roof and expanded the head count.

Apologies once again for the frustration over the summer, if there are any outstanding issues the team are available and contactable via the main contact number or on email. Best regards, Aircare.

Beoordeeld met 5 van de 5 sterren

Would definitely use again

Contacted about an air cooler, knowing most places were taking pre orders only didn’t have much hope, however, they said would be with me by end of the week if I ordered promptly. Ordered & delivered by the end of week as promised.

Emails were replied to promptly, cooler is great & will allow us to continue working in the forthcoming heatwave!

Delivery was quick.

7 augustus 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fantastic service

Fantastic service. George was incredibly helpful and true to his word providing a next day delivery service.
His knowledge of the products that would work for my needs was greatly appreciated and accurate.

5 augustus 2026
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Ordered a aircon unit a month ago i…

Ordered a aircon unit a month ago i cant get through to anyone and it was a significant price. The delivery date has come and gone. thinking this might be a scam company!

Once i posted this i was contacted and my appliance did arrive as promised and is as described.
legitimate company however contacting them is not easy.

7 juli 2026
Review zonder uitnodiging
Logo Aircare Appliances

Antwoord van Aircare Appliances

Hi Jade, thanks for the review and posting the follow up information. I'm glad we eventually managed to solve any issues that you were having. No doubt the team explained that we were totally overwhelmed with the extreme demand over the summer.

All the best, Aircare

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