The Aircare team have been really brilliant. They have answered all my many queries promptly and really helpfully. They also held the unit for me until just the right time during my home renovations h... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I bought a Meaco Cirro from George Wrigglesworth with a free weather station. It arrived on time & I could not be happier. I would recommend this company again . Thank u Aircare
Olympia All-in-One unit delivery was efficiently organized by George and the team. Installation by Steve took a full day and professional installation was definitely needed. Customers need to be p... Toon meer
AI telephone answer phone, AI replies to emails. Still waiting for my AC unit ordered 3 weeks ago, despite paying for express delivery. Pretty sure any positive reviews on here were left b... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Specialist retailer and installer of Air Conditioning, Dehumidification, Heating, and Air Purification products. Providing quality advice and trade prices on the UK's biggest range of HVAC equipment.
Contactgegevens
Riverside Mill, Mountbatten Way, , CW12 1DY , Congleton, Verenigd Koninkrijk
- 03301656200
- sales@aircareappliances.co.uk
- aircareappliances.co.uk
3,9
Goed
292 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 57% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Poor customer service
I ordered a cooling unit last week and have had no information from them on when its being delivered. I've tried emailing them (no response), calling them (can't speak to a human and no one called back) and the chat function on the website (no one logs on). I've spent over £400 and cannot get through to anyone regarding my order and its been a week. Really poor customer service.
7 juli 2026
Review zonder uitnodiging
Antwoord van Aircare Appliances
Hi Joanna, apologies for the difficulty getting through. It's not normally like this, we are totally overwhelmed with the calls and inquiries coming in due to the heat wave. I've never seen anything like it. I've had to put an AI answering service in place to take in inquiries for those calls we can't get to.
However, I can see that your order was fulfilled and sent out on the 3rd of July. I'm hoping that it's landed since you left this review, but I've just put in a request with the warehouse to chase it with the courier. I'll come back to you directly by email.
Lots of bad reviews but genuine company
Lots of bad reviews, as I was worried my ac would not arrive and was a scam, However I ordered on 02/07 and it has just been delivered by Royal Mail as promised! I tried calling them a few times to find out when it would be dispatched but it just asks you to leave a message and they don’t call back. However they did reply to my email saying it would be dispatched that day which it was! Really happy, box was ripped open but Everything seems there.
6 juli 2026
Review zonder uitnodiging
Antwoord van Aircare Appliances
Hi Mollie, thanks so much for the good review. It's incredibly distressing for the team to read all these bad reviews after all the hard work we've put in to building up our reputation. Until three weeks ago, we were rated excellent on Trustpilot.
I'm glad to hear you got your unit quickly. We are genuinely working around the clock to send everything out as quickly as possible, and get back to those who are left waiting.
Thanks again, it's really appreciated.
❌ Absolute Scam of a Company
❌ Absolute Scam of a Company – DO NOT WASTE YOUR MONEY AND TIME!I strongly advise everyone to avoid buying anything from Aircare Appliances. Their customer service is absolutely non-existent.
After taking my money, they completely vanished. I have tried calling them and emailing them multiple times, and they ignore every single attempt at communication.Buying from them is a complete waste of hard-earned money and valuable time.
They have zero professionalism and zero respect for customers. Save yourself the stress and buy from a reputable company instead. I want my money back immediately!
1 juli 2026
Review zonder uitnodiging
Antwoord van Aircare Appliances
Hi, I'm sorry you've been compelled to leave such a damning review. Clearly, these comments here are born out of frustration, and I totally understand it. Obviously, we are not a 'scam company', Though it is hard for the team to read, as they are working around the clock at the minute to try and get back to as many customers as possible and fulfil orders to vulnerable people and front-line services as a priority.
I'm really hoping that people can see that the majority of these negative reviews have happened in the last few weeks during the heat wave. This is obviously indicative of a huge rush of orders beyond anything we could have anticipated, and then being totally smothered by the follow-up wave of incoming enquiries.
I'm finding it difficult to attach your name to an order on our system, but I have requested information privately. If you could respond with a little more information, I can have a look into your specific case.
Avoid this "company"
If I could give zero stars I would - avoid this company. Ordered over 2 weeks ago when the company said the air con unit was in stock, nothing has arrived and no update. They have a bot on their phone number and don't call back so have essentially stolen our money. Avoid this scam at all costs.
UPDATE: after them responding on here pretending to apologise and asking for our order number, they STILL haven’t bothered to contact us. Total con.
21 juni 2026
Review zonder uitnodiging
Antwoord van Aircare Appliances
Hi Katie, apologies for the difficulty getting through to us. We've been totally overwhelmed on the help desk at the minute. We are trying to get back to everybody as quickly as possible.
I can't trace your name back to an order on our system. I've requested information privately so I can have a look into it myself.
Apologies once again for the difficulty getting through. These are very exceptional circumstances for us.
Received incomplete ac unit which is…
Received incomplete ac unit which is useless. Customer service is clearly ignoring my emails. Scam. Please avoid
6 juli 2026
Review zonder uitnodiging
Antwoord van Aircare Appliances
Hi Kamil, apologies for the difficulty getting through and the delay in coming back to you. We're obviously not a scam company or anything of that nature, the overwhelming demand has just made it very difficult to get back to everybody straight away.
I've just seen the email that you sent me, and quite right, it looks like the connecting piece for the hose is missing from the box. These units come over brand new from Olimpia Splendid, and they're not touched until they reach the customer, so I can't think how this could happen unless the box was repaired by the courier in some way.
I've contacted you directly by email with a solution.
Scam website. Avoid
Ordered an air con unite which said it would be delivered on the Saturday of that week. It's now over a week later and they haven't even despatched the item. I have emailed three times and just received an automated reply each time. Will be doing a chargeback. Complete scam website, selling stock they do not have. Avoid.
I can see they have replied. It's a complete lie. There is no tracking on my order and it still says it's not been despatched.
23 juni 2026
Review zonder uitnodiging
Antwoord van Aircare Appliances
Hi Chris, I'm sorry you've been compelled to leave such a damning review. Your order was received on the 23rd of June and dispatched on the 24th of June. Generally, we don't really do Saturday deliveries, so I'm not sure where that information came from. Also, we are not a drop shipper. We hold healthy amounts of stock all year round normally. There have been occasions where we have needed to rely on the supplier to send things out directly from our stock allocations to get them there a bit quicker, but admittedly the information hasn't been coming back down the supply chain to the front line as quickly as it normally would.
I'm just chasing your order with the sending warehouse to see what's happened. Hopefully you've got it by now.
Apologies for the difficulty getting through to us, these are extraordinary times.
Scam website
Scam website, please do not fall for fake reviews.
Bought an item, it never arrived. They did not reply to any emails or phone calls
They are also intentionally selling Air Con units when they don’t have any in stock.
3 juli 2026
Review zonder uitnodiging
Antwoord van Aircare Appliances
Hi James,
I'm sorry for the difficulty getting through to us. It sounds to me like you have an order on our system and you've been chasing it since. Just to go some way to explaining, we're totally overwhelmed on the help desk at the minute, and we are getting back to people as quickly as possible. We're certainly not a scam company or posting fake reviews or anything of that nature. Trustpilot does a very good job of gatekeeping genuine reviews.
I've requested information privately, as I can't trace your name back to an order on our system. If you could respond, I'll gladly look into it for you if this is still an outstanding issue.
Awful...
I usually give preference to small business, and very rarely give bad reviews. But this company just set my teeth on edge. They COMPLETELY ignore emails, go radio silence and give ZERO updates on your orders.
Being a small company does not excuse treating consumers like pure garbage.
The kind of product they sell is not cheap! It's something you have to plan and budget. This is utter disrespect.
I will never recommend it, and now will have to go through the hassle of a dispute.
2 juli 2026
Review zonder uitnodiging
Antwoord van Aircare Appliances
Hi Clara, I'm sorry you felt it necessary to leave such a terrible review. Ignoring customers is not something we do here, though we have been struggling to get back to everybody due to the demand over the last three weeks. I've never seen anything like it in over two decades.
I know one thing for certain, all the staff in this business are dedicated, friendly, and extremely hard-working. They have been working around the clock to try and get back to everyone. Nobody would treat a customer like garbage. I can see that your order was refunded at your request.
I wish you all the best, and apologies for falling short on this occasion.
Air conditioning installation
Really happy with my new air conditioning installation! From the first phone call to the final installation, the entire process was smooth and stress-free. The technicians arrived on time, were professional, friendly, and took the time to answer all of my questions without making me feel rushed. They explained how the system works, made sure everything was installed properly, and even cleaned up the work area before leaving. You can tell they take pride in their work. My home is now so much more comfortable, and the new AC runs quietly and efficiently. I really appreciate the excellent customer service and attention to detail. I wouldn't hesitate to recommend them to anyone looking for a reliable and professional AC installation service.
9 juni 2026
Review zonder uitnodiging
AI Company. AC not received
AI telephone answer phone, AI replies to emails.
Still waiting for my AC unit ordered 3 weeks ago, despite paying for express delivery.
Pretty sure any positive reviews on here were left by bots.
Have contacted the bank to try and get our money back.
The ironic thing is that I found this fraudulent company via ChatGPT.
F *ck AI :)
22 juni 2026
Review zonder uitnodiging
Antwoord van Aircare Appliances
Hi Laur, apologies for the difficulty getting through to us. What you are seeing here is a company that is totally overwhelmed. The team are working around the clock to try and get back to customers and fulfill orders, especially to people in vulnerable situations and front-line services.
This is the first time we have embraced AI to help us, and mostly out of desperation to be honest. It's not possible to answer every single call coming in. We're trying to answer as many as possible, but we can't possibly capture all of them. The AI answering service takes the inquiry and allows us to feed it into the help desk and get back to people in order of when they come in. Admittedly, the inquiries are still outpacing us at the minute even with six extra people trying to tackle them. Team are working around the clock to get on top, and I'm sure we will be very shortly. The reply to your email is just a standard auto-response, there's no AI involved at all. There's no real conspiracy with ChatGPT either. I've still not worked AI out myself, to be honest.
It does concern me that you've had to contact the bank to get your money back. I've just sent an information request privately. Please can you respond so that I can look into your specific case.
Apologies once again for the for the difficulty with your order, these are extraordinary circumstances for us and the rest of the industry.
Unit arrived damaged, AIRCARE uncontactable
Unit arrived damaged, unable to contact AIRCARE, was told 15 mins to reply but not heard anything.
2 juli 2026
Review zonder uitnodiging
Antwoord van Aircare Appliances
Hi, apologies for the difficulty getting through. We are getting back to people as quickly as we possibly can, level of enquiries coming in is proving a difficult challenge. Sorry to hear that your machine arrived damaged. If you could provide some information that would help me tie this back to an order, I'd be glad to look into it straight away for you.
I placed my order on 21 June and have…
I placed my order on 21 June and have yet to receive the air conditioning unit. The last update I received, after following up, was that I should wait for the delivery driver to contact me, as they are unable to provide a tracking number. This level of service is extremely disappointing. Based on my experience, I would not recommend this company to anyone seeking reliability or peace of mind, as the customer service has been very poor.
Lastest Update
Got an email below on the 1st of July
Firstly, please accept our sincerest apologies regarding your order. Unfortunately, due to significantly higher demand than anticipated, our current stock allocation has now been fully exhausted, and we are unable to fulfil your order within the original expected timeframe.
We are pleased to confirm that additional stock is already scheduled to arrive, with replenishment expected on 12th August. As things stand, we would be very happy to keep your order active and prioritise processing and dispatch as soon as the new stock becomes available.
I reserved my comments until the product is delivered.
21 juni 2026
Review zonder uitnodiging
Antwoord van Aircare Appliances
Hi, apologies for the difficulty in getting through to the help desk. It is totally smothered at the minute with the amount of inquiries coming in due to the extraordinary demand that the heat wave has brought with it.
If the team have told you that your unit is out with the courier, that's a great start. Tracking information just hasn't been coming down the supply channels to the front line as it normally should.
I hope this is resolved by now and that you have received your unit. If this is still an outstanding issue, please reply directly to the request for information so that I can tie your comments back to an order on our system.
Kind regards,
Aircare
Fantastic and reliable supplier! 5-star service every time.
We have been working with Aircare Appliances for a long time now, and they are hands down one of our most reliable partners. Whenever we need something urgently, the team goes above and beyond. Just recently, we needed a unit delivered to our office by Wednesday morning, and George and the team sorted everything out, processed the invoice, and booked next-day AM delivery within minutes. Absolute superstars! If you want a supplier you can completely trust and depend on, look no further. Thank you for the amazing cooperation as always, keep up the great work!
29 juni 2026
Review zonder uitnodiging
Antwoord van Aircare Appliances
Hi, thanks so much for the support. The team love working with you guys, and long may it continue.
Stay cool! Aircare
Extremely disappointing experience!
Extremely disappointing experience.
Before placing my order, I specifically asked about delivery because I needed the air conditioner within a reasonable timeframe. Based on the information I received, I decided to order from Aircare instead of another retailer.
After placing the order, I received no tracking information, no courier details, and no estimated delivery date. Customer service repeatedly responded with vague messages such as "it's on the way" without providing any actual information.
Only after chasing them several times did they tell me that new stock from the manufacturer would not arrive until the end of July, something that was never disclosed before I placed the order.
My contract is with Aircare, not their supplier. As the retailer, they should know the expected delivery timeframe before taking customers' money, or at the very least communicate delays honestly and proactively.
The biggest issue isn't just the delay. It's the complete lack of transparency and communication. Had I known there was no stock and that delivery could be delayed by more than a month, I would have bought from another retailer.
Very disappointing customer service, and I would think carefully before ordering if delivery time is important to you.
22 juni 2026
Review zonder uitnodiging
Antwoord van Aircare Appliances
Hi Ezgi, I'm sorry you felt compelled to leave a one-star review. Though reading it wasn't as difficult as some of the reviews on here, it feels like a genuine reflection of your experience with us. We actually see these kinds of reviews as quite useful, as they are educational for the staff and the business. Helps us improve our customer services
In this case, I can see that there are a few causes for the lack of transparency and communication and the delay. Your order was part of the first heat wave that hit us. And I have to say, in over two decades of doing this, I have never seen anything like it. We had a whole container of the Midea split-portable air conditioning units disappear in one afternoon. After that point, we knew that our supplier, who holds some of our consignment stock, had units available to send out, so we sent some orders across to them to dispatch. The trouble is that orders were coming in to them so fast that they couldn't get a grip of numbers very quickly. Therefore, the information didn't come back down the supply chain as quickly as it normally would.
Since you placed the order, the help desk has been totally overwhelmed with the enquiries coming in. We are getting back to people as quickly as possible, and I'm confident that we'll be back on top of the demand over the next few days. Though it will take a team of eight people to work tirelessly through the night to achieve it.
A lot of lessons learnt for the company this year. We certainly won't be putting ourselves in this same situation next year. I can see that a full refund was processed for you. If you are suffering in the heat, we have another container of the Midea portable split units arriving at the start of August. I'd gladly put your name on one!
Sorry for falling short on this occasion. Take care and all the best. Aircare
The service by George has been…
The service by George has been outstanding. The original unit I ordered wasn’t in stock but I was quickly offered an alternative. Great service during exceptional times, as AC units everywhere are hard to get hold of.
19 juni 2026
Review zonder uitnodiging
Antwoord van Aircare Appliances
Hi, this is great to hear. Thanks so much for the good review!
I appreciate it's a small outfit and…
I appreciate it's a small outfit and the heatwave drew up demands quite a lot, but the team was creating - going to great lengths to get me my order shipped out. The initial unit I ordered was oversold and they found a replacement, covered the difference in cost and got it out to me ASAP!
Very happy with their service.
27 juni 2026
Review zonder uitnodiging
Antwoord van Aircare Appliances
Hi Yusuf, thanks so much for the great review. The team are genuinely working around the clock to do all they can for our customers.
Stay Cool! Aircare
I purchased a portable aircon unit a…
I purchased a portable aircon unit a few weeks ago and it was the best decision!
Thanks so much George.
9 juni 2026
Review zonder uitnodiging
Antwoord van Aircare Appliances
Hi Katie,
Thanks for the great review. I'm glad that the aircon unit is working well for you.
Stay Cool! Aircare
Great service and great ac unit my dog…
Great service and great ac unit my dog is very happy
26 juni 2026
Review zonder uitnodiging
Antwoord van Aircare Appliances
Great to hear it! Thanks for leaving the review.
Aircare
Grateful
Got me moveable Air Conditioning in the middle of a heatwave. Heroes. The price was bumped up but that's how it's going to be for a bit. I found the delivery status a bit obtuse, one communication marked "on it's way" and "fulfilled" which seems ambiguous to me. Eventually came on a pallet, but it wasn't until the day before that I got delivery notification and it wasn't clear what the item was, though being on a pallet was a big clue. So that's my only gripe really, I did query the delivery confirmation and they got back to me within an hour, despite being so incredibly busy during the heatwave.
22 juni 2026
Review zonder uitnodiging
Antwoord van Aircare Appliances
Hi Benjamin, thanks so much for leaving the review. We are doing our best to make sure that orders are fulfilled, and we are getting back to customers with the most accurate information we can provide. It is not flowing back down the supply chain to the front line as quickly as it normally would just because of the demand.
Stock is getting harder to get hold of, and we're having to pay a premium to get it in. We are keeping prices as low as we possibly can. Thanks again for the order, and I hope you're staying cool. Aircare
AVOID! - Non existent customer service.
Ordered an air con unit on 21/6. It was more expensive than similar units on other websites, but was happy to pay the extra as it said it would be delivered by 23/6-24/6. Received shipping confirmation 22/6, but said there’s no tracking info available. It’s now 25/6 and still saying no tracking info available. Tried calling Aircare customer services several times, no one answers the phone. Tried their live chat service, no response. Also emailed, again, no response. They may be a small company but that’s no excuse to completely ignore customers, especially after they’ve taken your money!! I would avoid this company if you are looking for a hassle free purchase!
24 juni 2026
Review zonder uitnodiging
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.