Aircare Appliances Reviews 

Company recommended by a friend great product it was needed for this heatwave.

Cant fault these guy, great service and great product.

Absolute shambles of a company… orded of there website and they sent me something totally different… ( cheap version ) after over 20 emails nothing at all to rectify the situation… I offered for them to send the correct one out and collect the wrong one.. all as they wanted me to do is PAY again for
The one I orded initially… rip of company , stay well away !!

Great service from start to finish, highly recommend

This çompany is great . Especially George who guided me through through an Aircon ďecision. Highly recommended

Wowsers I’m so impressed with this kit they supplied definitely made a massive difference to our place. It’s so cool now everyone at work is happy. I went with this company as it was recommended by a friend and I’m so glad I did. They were very professional from the start and kept me informed threw out the process. I fully recommend if your after air conditioning

I dealt with this company over the last few weeks, they have been fantastic...fast, honest i spoke with a gentleman names George he was super helpful and everything was sorted Quickly.
Highly recommend

Complete breakdown of communications. Have tried every channel, and clearly being fobbed off at this point. These are not cheap products, we are paying a premium for getting them shipped during a heatwave, and there's zero effort to keep us up to date with the status of our order.

I really didn’t want to have to leave a negative review and I’m ‘happy’ to amend it but I ordered my unit at the end of May for delivery in June. They barely reply to emails and you can’t phone them - it used to be that they never picked up and now it’s just an AI bot.

The answers they give are very vague and I’ve seen people receive the same unit the next day who ordered after me. Eg “it was sent but we don’t have access to tracking”

I don’t mind having to wait and I understand they are likely overwhelmed with the heatwave but I don’t think replying to emails consistently should be difficult.

Really hoping to get an update on here as to what exactly is going on. Order no AC7823

I ordered after being told that units were coming into stock the next day and that I should get it by the following weekend. Now 2 weeks have passed and despite 3 emails and 4 phone messages left, I still have zero reponse or update. I really would appreciate having some expectation set on when I might receive the unit, I obviously know it is delayed and I am sure they are super busy but any contact or acknowlegment to set my expectation would be better than silence. Why are you trashing your own reviews by going silent, say something?

I purchased a window seal kit from Aircare Appliances while my partner ordered a Meaco portable air conditioning unit for his sports therapy clinic. My order arrived promptly within a week, so I initially had a good impression.

Unfortunately, I’ve also watched my partner’s experience unfold over the past several months, and it’s been incredibly disappointing. He ordered his Meaco unit well in advance because it was on backorder and wanted to make sure he had it before the summer heatwave. Despite ordering months ahead, he still hasn’t received it.

I’ve watched him spend days trying to get answers- making several repeated phone calls that went unanswered, sending multiple emails, and chasing updates through live chat. He was repeatedly told the unit had reached the warehouse and that tracking details would be sent, but those updates never materialised.

I completely understand that stock delays can happen, especially during periods of exceptionally high demand- but this is not relevant in his situation as he purchased his months before in anticipation of the rush. What has been most disappointing is the communication and the repeated assurances that dispatch was imminent, only for nothing to happen.

Based on my own purchase, I know they can deliver orders quickly. That’s why it’s been so frustrating to watch my partner’s experience with a much larger purchase (£660) unfold this way.

When I first placed my order they were expecting my unit to come in from Italy but it was delayed several times. George was very helpful and offered me a more expensive unit that they had in stock. It was delivered and I am very happy with it. I did have some questions about the install and did have some problems getting through to them but when did then speak with George, he did say that with the hot weather and current demand they were run off their feet and he apologized. George has looked after me and I can recommend him and this firm. With the current heatwaves at the moment, I do understand the problems they are having.

I’ve been trying to get through to them but run up against AI bots each time. I ordered and paid in good faith… the website says they send tracking BUT THEY DON’T. And they don’t answer emails or phone calls. It’s been 2 weeks since they took nearly £2k off me and nothing so far. Hot, unimpressed and going to contact the bank about returning the payment.

Well shame on me. I was fooled by a sob story into leaving a good review while these guys kept me on the hook for weeks on an item that never came.

They string you along, only answer one email per week, insist everything is fine and items have been sent then weeks later admit the order was just never fulfilled at all.

Accidentally refunded my delivery fee then tried to lord it over me when a week later still no follow up was made.

Finally a return unit from another order came in (just thinking now god knows what was wrong with it but I accepted to take it anyway)

Then they tried to tell me I had to register as a business for them to send the thing to Northern Ireland (more incompetence as this just isn't true).

When they couldn't BS me any more in the end there wasn't even an explanation offered. After I had bought everything in to do the job they just cancelled the thing after keeping me on the hook for so long.

Now the few options that were in stock in other stores are gone and I'm stuck with a 202mm core drill bit that is fit for nothing and of course no air conditioning.

Since these guys have ZERO clue why so so many people are angry let me spell it out - it is the deceitful way you string people along that is the killer.

My advice is don't judge a company on how they perform when everything goes smoothly but on when it doesn't.

## Reply to the reply
Despite the reply they gave below, of course nobody reached out at all to do any of the things they said. Just end to end relentless lies man!

I ordered an air conditioning unit on the 7 th June and was on back order till mid June. After this I asked where my order was and was advised by two separate people on two separate occasions that it was with a courier and would be delivered within a week. This did not materialise and I eventually asked for my money back if a tracking number or delivery date could not be confirmed. I asked for this by e mail and on the chat both requests for a refund were ignored. At that stage Aircare were not answering the phone, not answering e mails and the chat was very hit and miss. In the end I went through PayPal to get my refund as I had lost faith that the air conditioning unit would arrive and also had no faith that if there was an issue with it I would get any support from Aircare. when I started the claim with PayPal I was contacted within a couple of hours by Aircare by email , I was then advised by aircare that my air conditioning unit was due in the following week and would I like to wait for it! This proved the the unit clearly was not with a courier or out for delivery which confirmed the genuinely fobbed off feeling I had been given thus far.
To be fair I think Aircare got very busy during the hot weather and perhaps they perform a lot better normally but this review is based on my experience at this time and companies should treat their customers with respect even during busy periods. If an order is delayed I would prefer the truth with an explanation, given this I would not have been happy but I would have accepted it and waited, The combination of being told my item was with a courier when there was no tracking number or courier contact alongside not then being able to get in contact or be responded to, plus having to ask for a refund multiple times and then having to go through PayPal to get this would mean I would not use Aircare again

1 Star – Avoid this company. Misleading, poor communication, and no accountability.
Ordered a portable air conditioner on 21 June 2026 with promised 1-3 day delivery. Paid £317.99 via Klarna. After 12 days (3 July) I still had no delivery, no tracking, and the order page falsely showed “On its way” since 22 June.
They sent conflicting and misleading emails: first said the unit was oversold and offered replacements, then claimed “the Igenix is already on its way”, followed by excuses about being extremely busy, working extra hours for free, hundreds of other customers, and a “meltdown UK”. No clear updates, no tracking, and no resolution.
This was for our tattoo studio where 9 people were working in extreme heat. I had to buy a much more expensive unit elsewhere out of desperation.
Only received a refund after opening a dispute with Klarna.
I expect their reply will be the usual excuses about high demand and busyness — but taking payment for stock they didn’t have and leaving customers in the dark for nearly two weeks is completely unacceptable.
Full email evidence and timeline available on my Google review.

I rarely leave negative reviews, but this has been one of the worst customer service experiences I’ve ever had.

I ordered an air conditioner almost two months ago. Since then, the delivery has been repeatedly delayed with no clear explanation or reliable ETA.

The biggest issue, however, is the complete lack of communication. Over the last two weeks alone, I have sent more than 10 emails, and almost all of them have been ignored. I have also tried calling their customer support multiple times, but no one answers the phone.

The only updates I have received have been vague promises that never materialized. I was repeatedly told that tracking information or updates were coming, but nothing happened.

I specifically purchased this unit because I am pregnant and needed it to cope with the extreme summer temperatures in London. I explained this to the company several times, yet it made no difference. The lack of empathy and complete disregard for customers is incredibly disappointing.

Taking a customer’s money, failing to deliver for nearly two months, ignoring emails, and being unreachable by phone is simply unacceptable.

I cannot comment on the quality of the product because I still haven’t received it. Based on my experience, I would strongly advise anyone considering ordering from this company to think twice. If something goes wrong with your order, don’t expect timely communication or support.

I have been trying to contact them for two weeks with no response regarding a unit I have been sold that needs to be returned.
The emails go unanswered and the calls are AI answered and no one calls back. I would not recommend purchasing from this business.

CAUTION: Avoid buying from this company. All the positive reviews are either friends and family of the business, BOTS, or Ai.

I purchased in May 2026 my MEACO air condition with the promise of Mid-June delivery. It is now July 7th, 2026 and i've not had a hint of anything happening with my item.

George promised delivery twice mid-June, and when it still didnt arrive after promising a morning Royal Mail delivery updated, he instead started cowardly ghosting all communications.

You ring and will get no answer. You email and get ignored. Online chat? Good luck... you'll be left unanswered.

When I was eventually contacted with another promise of a delivery the following week by Terry, guess what? Still no delivery.

I started the process of a chargeback with my credit card company, and how quickly they emailed me back.

This purchase was made in May, and its now early July. The stress this company has put me through. I'm instead buying directly from MEACO (its also cheaper there too) and they give updates on stock. MEACO have also mentioned Currys, John Lewis, Argos as reliable places to purchase their aircon items. This website, like many others are saying in these reviews, is indeed a scam company.

Edit update: They have just emailed me: "Meaco have booked the unit in on Friday. We'll be sending them out on an overnight delivery as soon as we possibly can." However, I have several emails from them saying the same things over the month! That the units will be "100% in the warehouse tomorrow"; then the following week that the units will be sent "this morning", and then the gracious 1 week of full-on ignoring several of my emails, chats and phone calls. Led by another email guaranteeing delivery by the end of LAST week!

Don't let their excuses with review replies fool you; avoid buying from this company. I guarantee that you'll just end up another frustrated and out-of-pocket customer.

Staff were overwhelmed by orders during recent heatwave, but I was fortunate enough to get my order placed and processed before the rush, with some help from George.

It arrived with only a slight delay in delivery time, but they were happy to refund the delivery cost.