Aircare Appliances Reviews 

I ordered my aircon unit on Monday, the money was taken out of my bank, I was then emailed to say it was out of stock, I have still not received my refund and have no response to my email,
"customer services" is just an external lady who couldn't even check on any information for me so was completely pointless calling.

We ordered the Midea Portasplit 12000 BTU AC unit on Saturday 20 June and it arrived at 10am today (25 June). We did start to worry, as we received no tracking info until this morning, just a couple of hours before delivery. We also rang several times over the past few days and emailed, and eventually got a response very late last night and then again this morning. The initial unresponsiveness did cause us concern, as we had no idea if or when we’d get our AC unit. However, once they contacted us, they were very helpful and reassuring that our AC unit was on its way. I think the company has likely been flat out with processing orders, given the current extreme heatwave, which has meant they haven’t answered calls or emails as quickly as usual. I think it could be helpful for their customers if Aircare had dedicated staff for phone calls/emails during really busy periods, or even an automated message that reassures their customers. It was the silence that was worrying for us, but that being said, we are overall now very happy with the service we received…and the AC unit is amazing!

Great service from George who suggested an excellent aircon unit after the one I wanted was out of stock. He went above and beyond to get it out to me with next day delivery.
I recommend using the website chat as this will provide a fairly quick response and will help getting your order secured.
Thank you George, I can only guess you guys are extremely busy right now!

I have emailed, called (I'm pretty sure they're not answering calls ATM) on multiple occasions a 400 pound unit and it's being prepared for sat. What's more they took 1-3 day delivery cost. I initially was concerned this company is a scam company because there seem to be other people saying the same or that they've taken orders and they dot have the product which is misleading and false advertisement.

So so far I'm not impressed. Update your website to say that things are unavailable once you don't have them. Or hire more staff so you can ship your products efficiently and on time. Without misleading consumers.

I'll have to keep trying to contact them. We also have a baby so this really isn't ideal as it was for their room. So overall non existent customer service, non existent order and misleading and non existent delivery.

This retailer is probably fine to use when it's cool out, but with the recent heat they have become overwhelmed and do not answer their emails or phones. Products don't seem to ever arrive, and there's no one to contact about that. I would avoid this retailer and look for a more reliable one. Very poor customer service.

I ordered Midea air con on express delivery and had a great experience.

I ordered on Sunday morning and on Tuesday morning I emailed for an update. I received response to my email immediately. They said that they processed my order promptly as I placed it and while they do not have access to third party delivery tracking they know it's been shipped. The order arrived Tuesday midday.

The air-con from Midea is a life saver, very strong.

I really appreciated the communication.

Called this company several times at different times of the day and you never get an answer, phone continuously rings

So I've changed this from a 1 star to a 4 star simply because I got a hold of George.

He explained the difficulties he has had recently with the heatwave and everyone wanting AC.

Essentially I paid for express delivery and expected that and was told on Live chat that my unit would be delivered on the Tuesday but it didn't arrive.

The live chat offered no explanation just a sorry you will have it soon.

Spoke to George, he refunded my express delivery, explained in full what was going on for the company and my order.

Next day Wednesday my unit arrived and problem solved.

The only thing I would suggest is more staffing on phones who can deal with requests.

Very happy customer despite the delivery issue.

Ordered a Midea 12,000 BTU from them on 28 May. Told delivery took four working days. When no word of the sending came on 3rd June, I contacted them to be told the unit was on the way and I would be contacted with a delivery date. I note I use the Shop app and both the air con unit, and a free window air lock kit Aircare provided were both added to the app automatically, so tracking in transit could be done. While the free window air lock kit status moved to sent/delivered (delivered on 5th June by Royal Mail), the air con unit's status never changed to indicate it was even dispatched. Weeks passed, until I contacted Aircare again on 18 June querying where the air con unit was for a second time, after I was sent emails from Aircare appliances asking me to review the air con unit that I hadn't even received. I was told the unit was sent and the dispatcher had told Aircare Appliances that it had been delivered and signed for on 4th June. However, I was home all day and no one knocked, let alone delivered this to my address. When I asked for evidence of delivery, such as delivery reference number, proof of signature or photo of delivery, none were provided. I was told that Aircare do not have access to third party information from the dispatcher, and that if it hadnt been delivered, a criminal investigation would need to be opened, as the unit had "been stolen". This was, respectfully, not my problem, as their contract was with the dispatcher who was fulfilling a service for them; my contract was with Aircare, whom I had paid for goods inclusive of delivery. When I asked how this would be resolved, given I had not received goods as paid for, and I again requested evidence of delivery, none was provided. I ended up going back to my credit card who thankfully refunded the money with haste. Be warned, if you do risk using this company, please use a credit card when buying from them, because if the order goes missing as mine seemingly did (if it was ever dispatched), they will not take any responsibility or offer a refund or replacement, even if there is no evidence of delivery. Maybe this was a one off, but I didnt like how this was handled at all. There was no notification of supposed shipment as promised, no contact was made to arrange a delivery date as promised, no evidence of the delivery was provided, and when this was raised as not delivered, there was no indication that this was to be taken seriously or any query that the dispatcher had not delivered as they claimed. Further, no information on how this was to be resolved was offered. Coincidentally, while I was writing this review, I was again contacted by Aircare who reaffirmed that the dispatcher told, who I was told was the "air conditioning centre" had reaffirmed that "according to their records" the air con unit was delivered on 4th June. I was then given the contact number of the air conditioning centre to chase the missing unit myself with no offer of help or resolution, and no evidence again provided of delivery. It is not my responsibility to chase an air-conditioning centre when I paid for the goods through Aircare. It is Aircare who has contracted them, so they are their customer. Fortunately, this is no longer my problem, as my credit care company have already employed a chargeback on the goods, although I am aware that other credit card companies can take a significant time longer than mine. Nevertheless, I am left without the zircon unit I purchased in the midst of a heatwave, and it has now sold out everywhere. Vey bad experience overall and cannot recommend this company.

I was just about to complete my purchase for Midea 12,000 BTU Portable Split Air Conditioner for 965 pounds net. Suddenly the website refreshed and now its costing 979 pounds exc vat and 1175 with vat.

Ive either been very unlukcy or algorithm saw the item was in my basket etc.

I have bought a Midea air conditioner from them and really appreciate how they helped me out with the ordering and delivery. Josh is so kind and helpful by keeping me update with the status of my order since it has been a busy time for getting an air con these days. And George has worked so hard to get my air con delivered as soon as possible, especially I wasn't able to receive it on the first day since I was working, and he and his team sent it back to me on the next day which I am very grateful for that. Overall it has been a great experience shopping with them. Many thanks to all of them.

George helped me with my order, 5 star customer service!

I am waiting for a delivery. I keep being told it has been dispatched and is on the way, but it never arrives. And I am never given tracking details. So I don't know what to think. I have paid the money, but I have not received the goods ordered.

Well, what can I say! George was amazing and went above and beyond for me when I placed my order, he even upgraded me because the unit I wanted wasn't in stock. Unfortunately for me, I actually ordered the wrong thing but George was then amazing again with getting it returned and refunded.
George was knowledgeable, professional and polite throughout the whole process and I'll be straight on the phone to him in the future if I need aircon again
Absolute Superstar!!

I placed a phone call to airecare because the letter F kept flashing which is supposed to me fill with water, The water tank was half full. I spent quite a few days trying to figure it out. I spent 10 minutes on the phone with Caroline, and in that span of time she had me do a few things and WOW my humidifier is working like new again.

I am really impressed and happy with how quickly my issue was dealt with 😁

This company is amazing. They are very knowledgeable and helpfull regarding an issue I knew nothing about.
They are friendly and swift in resolving the problems.
I have no problem recommending them.

good machine provided & good installation services , we can enjoy that

I contacted this company to check on availability of an item that I was looking to order from them due to their very competitive pricing. I spoke to George who was very helpful and offered to contact the supplier for me immediately, he then offered to call me back which he did as promised. He made the order process seamless.
Very impressed. Good customer service goes a long way

An excellent buying experience. Ordered an aircon unit on the website as a surprise for my daughter, who had wanted one for a while. Unfortunately I bought one without the heater function. I called the helpline when I realised and spoke with George. He was fantastic, putting me at my ease by stopping the shipment and then updating the order with the correct model. The item was quickly dispatched and arrived in good time. I now have a very happy daughter! Thank you to George and team for a great buying experience. Thoroughly recommended