foam4u Reviews 

382
•
TrustScore 4.5 uit 5

4,5

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Beoordeeld met 5 van de 5 sterren

I ordered 8 replacement foam cushions for old dining chairs that were an odd shape. The customer service was excellent and guided me through their process and gave me advice as to what I needed. The... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Fantastic company. Kept me totally updated re my order and when delivered excellent quality very well made and totally as described 👍 now replacing cushion bought from a main high street retailer whi... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I needed replacement cushions for a vintage Ercol armchair. Some places were quoting silly money. I contacted Foam4U and sent my rough measurements. I then had a phone conversation with Sales who as... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

Ordered two mattresses for campervan conversion with black covers. As the covers were made to measure, they took the full 21 working days quoted to be dispatched. Unfortunately, an issue in transporta... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Huis en tuin

Geschreven door het bedrijf

We sell all foam products and offer an Upholstery service. There is nothing we can't do with Foam.


Contactgegevens

4,5

Uitstekend

TrustScore 4.5 uit 5

382 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,5

Alle reviews

(382)

10 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Amazing service

Amazing service, the delivery takes a few weeks but well worth the wait, the price is very reasonable and the cushion insert I brought were made perfectly in the size i requested.
The quality of the cushions are far better than any you can buy on the high street and I have used them for around 3 weeks now and they havnt changed in shape or size.
Their communication is amazing, they contact you with updates whilst you are waiting for your order. I also asked to change my shipping address and they did this immediately with ease.
Overall this company went above and beyond each step of the way and I couldn’t be happier with my cushions they have made my sofa look brand new :)

29 april 2024
Logo foam4u

Antwoord van foam4u

Thanks for the review, its most appreciated. Custom made products can have a longer lead time up to 3 weeks in some cases. Most orders are dispatched via overnight carrier>

Thank you for referencing our communication via our automated emails.

Great product and great comm's As the MD of the company this is exactly what i want to hear and exactly what i expect. Once again thanks for taking the time to review us

Beoordeeld met 3 van de 5 sterren

The order was okay

The order was okay, but the delivery got lost for a while.

29 april 2024
Logo foam4u

Antwoord van foam4u

Thanks for the review, I can see the goods were sent within lead-time I guess there must have been an issue with the carrier. I check the fedx tracking and amend this review

Beoordeeld met 5 van de 5 sterren

Over the moon on a mattress

I was talked through the different options when i contacted The Foam Shop as i hadn't had a memory foam mattress on my boat before. I opted for a fitted cover as well, this is so well made and better than anything you could buy of the shelf. The mattress was cut from my template (complex) it fits to the mm & is as so comfy. In this day and age it is so nice to receive a product that far exceeds your expections. Thanks so much. Allan Stubbs, Shipwright Services Ltd.

31 mei 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great product

Great product, expected the foam to be posted folded and ruined but no, the product came to me in a big box nice and flat no creases.
Just what I ordered
Many thanks 👍

4 juni 2024
Review zonder uitnodiging
Logo foam4u

Antwoord van foam4u

Thank for the review. I'll pass on your comments to the dispatch dept that thanks to them in part we got a 5 star review.

Beoordeeld met 1 van de 5 sterren

TERRIBLE and rude customer service

TERRIBLE and rude customer service! I tried to cancel my order within a few hours of placing it and it was impossible to speak to anyone. When I finally spoke to someone they refused to cancel the order and offered me a partial refund instead. The foam inserts were a made to measure product but there is no way these would have been made wihin the time frame between order and contact. I was very unhappy with the attitude of the person I spoke to and the outcome. I would NOT recommend this company and felt very upset by the whole experience.

23 april 2024
Logo foam4u

Antwoord van foam4u

Customer placed an order online. For a bespoke product, Made to measure items orders do not have the same cancelation rights as off the shelf items.

All orders have lead-times they are normally 1 to 7 working days 1 to 14 working days and so on.

Some orders are completed at the start of the lead time some closer to the end. However all orders are produced within the published lead time.

The customer tried to cancel on the bases that after some refection the furniture was not worth the expense of replacing the cushions.

As the order was in production the opportunity to cancel had passed so instead we offered a partial refund as we had already produced the order for the customer

We always try to be helpful in these circumstances. even though we went to the expense of making the goods to the customer specification.

To be honest i am rather annoyed at this undeserved review.




Beoordeeld met 5 van de 5 sterren

Fantastic experience

I had a fantastic experience. Mark was very helpful anytime I phoned and they even managed to push my order through quickly for an upcoming trip. The bespoke mattress I ordered for my van conversion has been perfect. The V38 Firm Foam with 1"memory foam is very comfortable as someone who likes a Firmer mattress. I will certainly be ordering again for my seat cushions.

22 april 2024
Beoordeeld met 2 van de 5 sterren

The product was great but with caveats.

The product was great and met all our expectations but the order wasnt delivered until the day before we left and we didn’t have time to make the covers. We sent bespoke templates with our order and plenty of time to complete it but they didn’t respond to our emails and it was difficult getting through by phone. When we did get through they realised they HAD received the templates and pulled the stops out to get the order to us. Sometimes things like this happen.

22 april 2024
Logo foam4u

Antwoord van foam4u

Thanks for the review. I am not 100% sure about this but i think there was an issue tying up the templates with the order. Once we were able to put the template with the order we got the goods out next day.

Could we ask that when templates are sent that customer write there name and contact number on them to help us match them to the specific order. Like i said not 100% sure if this was the case here, however it is a common issue with templates and cushions covers being received that on occasion customer don't include enough info to match the template of covers to the order

Beoordeeld met 1 van de 5 sterren

Customer service non existent.

I placed an order on 4th May had nothing since.
I have rang the sales number that just goes to answer machine.
Rang customer service and the same an answer machine left messages on both NO RESPONCE.
Customer service is no excitant. no responce from email either........buy from somewhere else!!!!

17 mei 2024
Review zonder uitnodiging
Logo foam4u

Antwoord van foam4u

Customer placed order with 7 to 10 day lead time

Order was cut and sent within 2 working days

Carrier returned goods as refused I expect the carrier delivered to wrong address

I have spoken to customer and advised will resend on Monday

All emails received, generate an instant response advising a reply within 1 business day

If phone lines are busy please leave voicemail and we aim to reply within 2 hours

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