Covers&all Reviews 1.259

Looks like a good quality product.

Avoid at all costs. I ordered a sun sail over a month ago under the websites assurance that it would be delivered within 10-days. After 11-days, I called the company and was told that there was a 10-day delay and I was given a new delivery date of yesterday. I have not received the product and - speaking to customer services - am told that it will be another 10-days. At no point have I been informed or contacted. It seems that they are all too happy to take your money but then don’t provide a product or customer service.

I have no been informed that they do not have the fabric to make the sails. One month after ordering and having been given promises of delivery.

Avoid at all costs.

Expecting a full refund

Absolutely brilliant company to work with, website and measurement diagrams were simple to use.
Quick delivery and absolutely thrilled with my new covers...much cheaper than buying new furniture.
Thank you

Ordered goods- advised delivery 17-04 - no delivery - no contact from company - chased up - unable to speak on phone just chat - told issue escallated and response in 24/48 hours - no response - chat again today 21-04 - told issue escalled again for response in 24/48 hours - well be advised

Update -
I always believe a company can make mistakes and the real way to measure is how they respond to an issue.
I am pleased to update that Covers&all did just that.
On highlighting my health, the reasons for ordering the cover and the impact on me at a difficult time they reacted quickly ensuring the item was completed and shipped in a speedy manner (from India but only took just a few days). On arrival the product quality exceeded my expectations in build quality and strength).
They also made a kind gesture on the price reflecting the issues I had faced.

As a result - well done to the team for a recovered customer service incident and as a result I would recommend them / use them again myself.

Thank you for your assistance - Simran Shah!

Placed order 8th April, with delivery confirmed as 20th April. On 20th I chase as the status is still showing in production but deliver date 20th. Reply confirms my order has not been shipped as estimated delivery date could be now up to 9 business days!
I am in cancer treatment and this shade was supposed to allow me to sit in my garden safe from UV, now I’m left wondering if I will receive anything at all let alone when having read other people’s experiences.

Cover fits well and seems high quality and well made. Hartman recommended this company to me.

The covers we ordered arrived and fitted perfectly
Arrived before time ,well packaged ,and left in a safe place. Would definitely recommend to anyone else.

I ordered 2 covers for our outdoor kitchen and I was impressed with the quality. They weren’t the cheapest, but definitely well worth the money. Arti went above and beyond to resolve an issue I had, which was really appreciated. Highly recommend Covers&all, excellent customer service!

Call centre very noisy couldn’t here operated clear enough, did get sorted in the end , but I missed my deadline

Such a really good and helpful company. I would definitely recommend their products and their bespoke attention to the products they sell.

Seems to be good quality , more durable than it feels as doesn’t feel that durable .

After a shaky start regarding incorrect delivery address
transfer and the need to repeat instructions, the item was safely delivered thanks to what was clearly personal intervention by Covers&all staff.
I give 4star rating for their responses to the initial problem which was probably not of their making. Thankyou.

Bought a custom cover in 2024 for £150. Zip became faulty a year later, now completely failed. Only offer a ridiculous 90 day guarantee. Would not use again.

Update: I received my order after a lot of emails, chats and calls. The covers are nice but one is a little too small and the other fits perfectly. I am happy with them regardless. To keep things consistent in the garden I have placed another order and will just wait for them to arrive whenever they arrive.
Previous review: I placed my 2nd order with Coversandall as I was so very pleased with the previous one but this time it’s been a shambles from start to finish.
The covers were meant to be delivered in April 2nd as per the email. It is April 10th and so far I’ve been lied to on chat three times and two calls, saying it will be shipped in 24-48 hrs. Today I was told my order hasn’t even been made…… and will be shipped in 24 hrs. I do not hold my breath. I wanted to order again but am seriously reluctant.
Let’s see when I receive (if) my order.

When we received the cushions that we ordered there were unfortunately some issues with staining and construction. We contacted the company, who responded quickly and resolved the issue with a full refund. The response from the team was excellent and demonstrates that they do care about providing a good service to their customers.

Fast delivery fitted perfectly and my old garden sofa looks new

Wish I’d read the reviews first!

Ordered 2 gazebo side walls. Item arrived well packaged and looks good quality, however the grommets to hang the wall are all over the place. Ordered 45cm apart and got the following distances between grommets (cm)… 29, 30, 43, 43, 41, 44, 43 contacted them and sent video as requested, answer came back that they “appear to be placed as per our standard production process”… joke! And not a funny one!! 🤬

Don't waste your money, i ordered a large bag to keep my garden furniture cushions dry and mildew free as was described on the website ..... I now have soaking wet cushions full of mildew

Custom made kayak cover ordered, incorrect size received. Checked after 2 days, kayak wet underneath the cover. Have emailed with complaint requesting full refund with accompanying photographs of wet kayak and rain on inside of the cover. The warranty and policy are clear on the website, which I have followed. No response to date. Would not recommend buying from this company.

appalling customer service. I have been trying to cancel an order for 4 days now. They have taken part of the money from my account and wanted more because I made an error in size, which is fine but I decided the price was too much. I got cut off on 2 phone calls couldn't understand what they were saying. The reply on the line was delayed by several seconds too. Still waiting for them to ring back or email. Very disappointed. Will be taking matters further.