Very easy to get a Defacto 4* car insurance. Website is very clear and smooth to get through various steps. Online account access for documents is straightforward. While most big companies annoyingly... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Had a total loss on my car recently, everything was dealt with very professionally, from the aftermath of the accident to the collection of my vehicle, any residual payment due back and the policy cha... Toon meer
Fords are my favourite cars. I am a loyal Ford driver. I decided to go for the Puma Gen e as paying for petrol was getting too much. I went to lookers in Chelmsford, Andrew was friendly, knowledgeable... Toon meer
Great service been aloyal customer for a few years , and can not fault the service sales great and all ways comes with wonderful help and advice. Fords a great company along with there cars, sales s... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Great cover to get you on the road. Our cars feature many advanced systems and components, all built with pride, passion and expertise. The same applies to the expert care and cover that comes with Ford Insure comprehensive car insurance.
Contactgegevens
Verenigd Koninkrijk
- www.fordinsure.co.uk
4,6
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Really quick and easy to deal with
Really quick and easy to deal with. The Welsh lady on the phone was very professional, but also friendly, just about the perfect mix for great quality customer service.
5 juli 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
I had a no fault claim where someone…
I had a no fault claim where someone didnt put their handbreak on and their car smashed into my parked car. (A brand new car) it almost smashed into me and i was quite shaken and upset. Ford took an age on the phone and then insisted i speak to another company if i wanted help with the use of a hire car. (3 hours all in).
From here they left me to do all the chasing and only offered garages miles away from me and again left me to do all the liaising with garages and national / local hire car branches. I was in a state of shock and heightened stress and i simply was not looked after.
Following making me take my car to a city miles away they provided no updates at all on my car, its damage, intended repairs or estimated completion.
Ive been without my car for ages and i have no idea what is going on. I have been caused substantial distress by appalling customer service and poor cultures at ford insure.
Avoid this company
18 juni 2026
Review zonder uitnodiging
Antwoord van Ford Insure
Hello Ben,
Thank you for taking the time to share your experience. I'm sorry to hear about the distress and frustration you've described following this incident, particularly given the circumstances of the accident and the impact the delays and lack of updates have had on you.
A formal complaint has already been registered to ensure your concerns are fully investigated. I've also added a copy of your review to the complaint file so that all of the points you've raised here are taken into consideration as part of the investigation.
In addition, I have requested a call back from the claims team so they can discuss the current position of your claim and address any outstanding concerns you may have.
Thank you,
Rach
Easy and quick to arrange
Easy and quick to arrange, offered the cover I required and at a competitive price.=
20 juni 2026
Very efficient and kind sales person
Very efficient and kind sales person. Who gave me good and informative feedback. I was happy to become a client.
21 juni 2026
Great staff easily understood and very…
Great staff easily understood and very very helpful including competitive pricing
20 juni 2026
AVOID
If I could provide this company with zero stars then I would. I purchased a car on HP through Ford trust (which I also t issues with) and thought it would be best to get Ford insurance too to keep everything in house if in the unfortunate circumstance of an accident, I needed quick simple support. What I received was the opposite. They sold my insurance claim to admiral law (check their reviews - you’ll get the idea). Ford had completely wiped their hands of me. I was involved in a hit and run car accident in February 2023, the other driver was at fault and the case is still ongoing. I’ve been more than fair and patient but I have been left with no resort but to go to the financial ombudsman. Sincerely disappointed, I loved my eco boost fiesta but since it self destructed shortly after the plan was paid off I have vowed I will never use or recommend Ford again. Their employees lack empathy, compassion, accountability, integrity and 3 years later I am still experiencing aggro. Pagans.
5 juni 2026
Review zonder uitnodiging
Antwoord van Ford Insure
Hello Leah,
Thank you for taking the time to share your experience with us. I’m really sorry to hear how disappointed you’ve been with the support you’ve received following your accident, I can only imagine how frustrating it must feel for this to still be ongoing after such a long time.
We’d like to clarify that Admiral Law is a separate company to us. They specialise in legal services and personal injury claims, and while they work alongside us in certain cases, we don’t have access to their systems or files, and we aren’t trained legal professionals. As your claim involves a personal injury element, it is being handled directly by Admiral Law. They also have their own Trustpilot page should you wish to share feedback specifically about their service.
That said, we’re really sorry to hear that you’re also unhappy with how your claim has been handled from an insurance perspective. This is certainly not the experience we aim to provide. I have registered a complaint to ensure your concerns are fully reviewed and investigated.
If you would like us to request a call back from Admiral Law on your behalf, please can you send your full name and Admiral Law's reference number to the email address below.
Thank you,
Rach
ReviewFeedbackSupport@admiralgroup.co.uk
Excellent customer service from…Vertu Ford Glouvester
Excellent customer service from knowledgeable and caring staff. Pleased with allowance given on car exchanged -total cost came in below my expectations
29 mei 2026
Quick response and sorted my insurance…
Quick response and sorted my insurance to my satisfaction very good service
24 mei 2026
Very happy with the service
Very happy with the service, I believe it was Amy that dealt with my polocy
24 mei 2026
I call to insurance my car after my…
I call to insurance my car after my husband passed away, the team were wondering and help in all the things I needed to do to set up my now insurance . Thank you
24 mei 2026
The call handler was very helpful
The call handler was very helpful
Tge things they have ti read take way too long.
Took a lot of patience to hear him out, however he did a great job.
24 mei 2026
Absolutely no customer loyalty
Absolutely no customer loyalty, the best offer they could give me was an extra £50 per month on my policy, their excuse was repair costs go up, despite me being the one who pays for the repairs, so it literally makes no sense.
18 mei 2026
Review zonder uitnodiging
Antwoord van Ford Insure
Hello Laura.
I’m really sorry to hear the renewal premium has not proved competitive for you this year. I can understand how frustrating that must feel.
We do our utmost to ensure that our rates are fair and reasonable for all customers. Our assessment of the rate to charge for any customer is based on our experience of claims for comparable policyholders, there are over 40 different factors that are taken into consideration when calculating your renewal premium.
That said, we understand how important it is to feel valued as a customer, and we appreciate you taking the time to share your feedback. We’ll be sure to pass your comments on to the relevant team to review.
If you’d like any further assistance with your policy, please send your full name, policy number, best contact number and query to FordFeedbackSupport@admiralgroup.co.uk and we'll arrange a call back from the relevant team. - Courtney
Ford/Admiral - a good team for Ford car insurance..
Easy enough website to use. And I'm 82!! Occasional glitch when I had to retrace my steps but end result ok. Fair price (for this country!!) When I insure my second Ford in a few weeks time it should be better again.
There are cheaper companies but I'm a Ford man and some relatively unknown insurers left me a little bit suspicious of what I would be getting for the lower price if it came to a claim( which luckily I've never had to do!!)
13 mei 2026
BEST PRICE FOR ME
SOLD MY DEISEL AUDI Q7 AND BOUGHT A FORD EXPLORER ELECTRIC CAR. THOUGHT I WOULD HAVE TO PAY THROUGH THE NOSE FOR ELECTRIC CAR INSURANCE BUT SAVED OVER £1000 ON LAST YEARS PRICE
12 mei 2026
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.