Fresh Motors Reviews 

406
•
TrustScore 5 uit 5

4,9

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Beoordeeld met 5 van de 5 sterren

We can highly recommend Fresh Motors after our experience of buying a secondhand car from them! Keiran in particular was a pleasure to deal with. He has a very friendly professional approach and is... Toon meer

Beoordeeld met 5 van de 5 sterren

Very easy to book and excellent service as always. They even automatically booked me in for next MOT so I don’t have to worry and they will remind me too. I was kept updated throughout and all costs m... Toon meer

Beoordeeld met 5 van de 5 sterren

Great buying experiance. Would definately recommend Fresh Motors. Everything laid out in black and white no hidden extras. Car was serviced before i bought and detailed report provided

Beoordeeld met 5 van de 5 sterren

Another quality experience with Fresh Motors. Normal people, running a quality business that focuses on customer service. Could not recommend these folks more. A company that relies on treating custom... Toon meer

Bedrijfsgegevens

  1. Autodealer
  2. ook in
  3. Autoreparatie en -onderhoud

Geschreven door het bedrijf

We provide a Fresh contemporary approach to the buying process, offering attractive value propositions, priding ourselves in understanding your individual or business buying needs, through tailoring our service to match accordingly. Operating throughout Norfolk, from an appointment only model, we present a unique viewing experience allowing you to feel relaxed and in harmony. Customer satisfaction is at the heart of our success, which is why we provide support at every step of the journey, from vehicle advice, tailored bespoke finance or even after sales care, we make sure you're delighted with every aspect.


Contactgegevens

4,9

Uitstekend

TrustScore 5 uit 5

406 reviews

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4,9

Alle reviews

(406)

164 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 1 van de 5 sterren

I had an awful experience 2nd time with…

I had an awful experience 2nd time with this company I had a rattle on my car after the mot that wasn't there before so I called them and was told to bring it in to look at.
I was told that I would not be charged and that there would only be a charge if there were work needed doing. When they called after checking vehicle they said they couldn't find anything wrong but I would be charged £75 for their time so please be aware when you use this garage

9 september 2026
Review zonder uitnodiging
Logo Fresh Motors

Antwoord van Fresh Motors

We’re sorry to hear that you were disappointed with your experience. We have tried to reach out to you to discuss this further and hopefully resolve any concerns, but unfortunately we haven’t heard anything back.

Having reviewed all of the calls relating to your vehicle, we can confirm that our Service Manager did explain that there would be a charge at the time of booking if the issues reported were found to be unrelated to any work carried out by us.

We had several of our technicians inspect the vehicle, but unfortunately we were unable to replicate the noise you described.

We also carefully rechecked all of the work that had been carried out and can confirm that it was completed correctly and to the required standard.

We are, however, glad to hear that your first experience with us was a great one, and we sincerely hope we can assist you again in the future.

We would genuinely welcome the opportunity to discuss this with you further and see if there is anything more we can do to help. If you are able to return our calls or respond to our emails, we would be more than happy to have a chat.

Many thanks for taking the time to leave your feedback.

Beoordeeld met 5 van de 5 sterren

Great service and communication

First time I have used Fresh Motors and very pleased. Great communication in run up to booking and during service. Pricing for wet belt replacement also competitive against other service centres in the area.

8 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent Service

I was delighted by the service I received at Fresh. Keiran was really helpful and supportive and the car I bought was great value and in excellent condition.

1 september 2026
Beoordeeld met 5 van de 5 sterren

⭐⭐⭐⭐⭐ Exceptional Service from Start to…



⭐⭐⭐⭐⭐ Exceptional Service from Start to Finish!

I honestly cannot recommend Fresh Motors highly enough. From the very first enquiry through to receiving my car, the customer service was absolutely impeccable.

Communication was outstanding throughout. Email responses were incredibly fast, and every question I had was answered promptly, clearly and professionally. At no point did I feel like I was just another customer — Adam in particular went above and beyond and genuinely made me feel valued. His patience, professionalism and willingness to help made the whole experience exceptionally easy and reassuring.

I was also around four hours south of Fresh Motors, so naturally I wondered how straightforward the delivery would be. I needn’t have worried! The car was delivered to me with a smile, and a special thank you to Jonathan, who was fantastic and made the delivery experience just as positive as everything that came before it.

I’d also like to give a huge thank you to Adam, Keiran and Jonathan for their professionalism, helpfulness and outstanding customer service throughout the whole process. They are a real credit to Fresh Motors.

Buying a car can sometimes be stressful, especially when you’re dealing with a dealership from a distance, but Fresh Motors made the entire process seamless, professional and genuinely enjoyable.

It’s rare these days to come across this level of customer service, and Fresh Motors absolutely deserve recognition for it.

Thank you to the whole team. I’m absolutely delighted with my car and the experience I received. I wouldn’t hesitate to recommend Fresh Motors to anyone looking for a car and, based on my experience, I would happily use them again.

First-class service from beginning to end. ⭐⭐⭐⭐⭐

1 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Had an excellent experience buying my…

Had an excellent experience buying my car from Fresh Motors.
Bought remotely and have never done that before but having read previous reviews could see Fresh Motor were a trustworthy concern.
Dealt with Adam - via email and he then sent a video of car enabling us to then reserve. He was very responsive to my queries and replied quickly.
Decided to travel on train (170 miles away) to collect car, although they did offer to deliver.
On the handover day unfortunately Adam was on annual leave but he had passed everything over to his colleague Kieron who was again very helpful.
I wouldn’t hesitate to recommend Fresh Motors - and even though not local to me would buy from them again
Many thanks
Sharan

20 augustus 2026
Beoordeeld met 5 van de 5 sterren

Adam and Kieran were excellent from…

Adam and Kieran were excellent from start to finish. They were proactive and knowledgeable. I am happy with my purchase and they found me a good finance deal

20 augustus 2026
Logo Fresh Motors

Antwoord van Fresh Motors

Hello Cheryl,

thankyou so much for the review and for leaving your trust in us when it comes to purchasing your new vehicle. We hope that the Juke treats you well for an extremely long period of time and if you ever need any assistance in the future, please do not hesitate to give us a shout!

Kieran
Senior Sales Executive

Beoordeeld met 5 van de 5 sterren

Kieran was a pleasure to deal with

Kieran was a pleasure to deal with , great company , brilliant delivery driver , would recommend

5 augustus 2026
Review zonder uitnodiging
Logo Fresh Motors

Antwoord van Fresh Motors

Hello Alan,

I am extremely glad to hear that you are pleased with the overall experience with us on the purchase of your new Fiesta Van. From start to finish, you were a pleasure to deal with and we hope to be able to work together again in the future!

Kieran
Senior Sales Executive

Beoordeeld met 5 van de 5 sterren

Another quality experience with Fresh…

Another quality experience with Fresh Motors. Normal people, running a quality business that focuses on customer service. Could not recommend these folks more. A company that relies on treating customers fairly to keep the doors open - never a bad thing. A special thanks this time to Dave, Ricardo and Will. See you for next repair/service guys.

11 augustus 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

We had such a positive experience at…

We had such a positive experience at Fresh Motors. All the staff were helpful and friendly. Our car was prepared to a high standard and we are very happy with our recent purchase,
Thank you Fresh Motors.

5 augustus 2026
Logo Fresh Motors

Antwoord van Fresh Motors

Hello Carol,

thankyou for the review left for us based on your recent purchasing experience with us on your new Focus.

We truly hope that the new car lives up to and beats the previous ownership of your last Focus.

If you require anything in the future, please feel free to get in touch and we would be more than happy to assist.

Kieran
Senior Sales Executive

Beoordeeld met 5 van de 5 sterren

Good service and response times

Good service and response times. Perfect finish on car for ceramic protection

10 augustus 2026
Review zonder uitnodiging
Logo Fresh Motors

Antwoord van Fresh Motors

Hello Sean,

thankyou for the 5* review on your recent Ceramic Coating booking with us here at Fresh.

We are pleased that you felt the overall experience was up to your expectations and we hope that you can enjoy the new car with that lifetime guarantee on the interior & exterior too!

Kieran
Senior Sales Executive

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