Furniture Village - Leeds Reviews 

Excellent customer service, nice variety of sofas.

Helpful staff- thorough in checking he had ordered correctly

On delivery damaged furniture and wrong furniture

Just got our new sofa delivered by tom and lee great delivery very proffesional and knowledgeable 5 stars

Waseem at the Leeds store was really friendly and helpful, and clearly explained to us the options for delivery time scales and all of the ways we could care for our new sofas. We are really excited to receive our new sofas and the in store experience was great! When I then had a question after getting home, I received a response via phone very quickly.

Nice furniture which will hopefully last a long time . Delivery team very good

Aamir was great. He helped us with our decision and very knowledgable and in now way did we feel pushed to buy. Aamir's help and advice helped us to choose a lovely dinning room table and chairs.

Nice sales staff, not pushy, left us to look about at our own leisure then were there to sort everything out when we needed help

It was lovely speaking with Mike at the store . He showed us around the store at available options for our needs . We didn't decide on the day but went back the next day and chose our dream sofa. Mike was very helpful and helped answer our questions and was professional all through .Lovely experience .

The member of staff who assisted us was helpful, knowledgeable and kept the right distance to allow us to make an informed choice.

The man who served us (I think he as called Richard )
Was very helpful and pleasant

Richard was brilliant, very knowledgable and approachable

Rather disappointing experience.
First of all, it took 16 weeks to have a wardrobe delivered and installed. Contract said 11-13 weeks.
Secondly, it is not the colour we have been showed in the shop. It came as gray. It should have been beige/champagne coloured (Sahara).
Thirdly- quality is not as presented, very loose back that's moving with light touch so my husband had to do some extra fixing.
Overall, for the price we paid (1500 pounds), it is not worth the money.

The sales man was very helpful

Went to purchase 2 sofas at Furniture Village after trying unsuccessfully àt other retailers. Michael was professional, astute and knowledgeable. Made the sales experience easy and efficient. Let's hope the delivery experience is the same.

Sales great
Deliver men great

After sales support was terrible. Couldn’t speak to the correct person. Delivered at the one time I absolutely made clear I couldn’t be in at

⭐⭐⭐⭐⭐ Excellent Service from Zakaria at Furniture Village
I had an amazing experience at Furniture Village and would especially like to thank Zakaria for his outstanding customer service. He was incredibly helpful, friendly, patient and knowledgeable from start to finish.
I purchased the Mariah sofa for my mum, and Zakaria really took the time to help me make the right choice. There was absolutely no pressure, and he made the whole experience easy and enjoyable. He genuinely cared about making sure we were happy with our purchase and went above and beyond to help.
It’s rare to receive such excellent, personal customer service. Zakaria is a real credit to Furniture Village, and I would highly recommend asking for him if you visit. Thank you again, Zakaria, my mum is delighted with her new sofa!

We had a good experience there, because the sale woman was so cooperative and friendly with us.
We really appreciate that.
Many thanks.

Don’t believe delivery dates - constant delays once order placed!