Furniture Village - Poole Reviews 

Spoke to Dan, whom I had spoke to earlier by phone regarding a lamp.
Called into store, ordered lamp and discussed replacing mattresses.
Polite, not pushy.

I spoke to Paige today in the customer care service team and I can honestly say how pleasantly surprised I was by her efficiency knowledge and kindness. To be totally honest, when I have purchased items from Furniture Village Poole, all of the staff have been very friendly, very helpful, very knowledgeable and I will not hesitate to look at their furniture first the next time I need something. Thank you so much, I will definitely recommend your store to my friends and family.

Staff where very helpful did not pressure use had a nice coffee

Good experience allowed to move chairs around to see if they fitted suited the table we chose. Salesman Dan very helpful not pushy...

Friendly inviting staff without pressure

Bed and mattress sold is not fit for purposed. Mattress already indented after 11 nights (not a heavy person at 76 Kg). Will cause ridge is the middle. Sides of the mattress are weak all seemed ok in the store. Customer service is terrible and I've been sent round in circles between the Product Aftercare and the store multiple times. Their store phone line menu is terrible and doesn’t indicate an option to speak with the store. During purchase, the store advised 7-10 days for delivery, but paperwork order confirmation stated 4-6 weeks, and it was delivered just short of 3 weeks. The website does not have customer reviews for products, so you can't trust real life opinions and experiences to see that others also suffer with this product. Sorry, but never again and I won't be recommending Furniture Village to anyone.

Salesman very helpful during my visit. A. Very comfortable experience during the whole process of purchasing a bed.🛌

Leo was very knowledgeable and helpful, a pleasure to do business with.
We purchased an Avorio 2 Door Display Unit and Avorio Pop-Up Extending Dining Table.
Beautiful!

No problem with salesman until we were ready. Friendly service with the obvious knowledge. Happy with a speedy service.

Friendly service

Friendly, helpful staff n sales manager was instrumental in helping us find what we wanted

Chris was amazing

Friendly atmosphere and staff. No pressure to purchase anything. Free tea/coffee and cookies is always a bonus.
Leo deserves a mention for being particularly patient, nothing was too much trouble for him. he provided quotes for different layouts and fabrics and we were able to take a book of colour samples home for a small deposit to get exactly what we wanted. He explained everything slowly and clearly. Thank you

Dan was super helpful during the whole process. We popped in initially just for a look, and he was really informative and provided us loads of information, not pushy at all! Long story short we have bought a table and a wardrobe haha!

Very good service and help in store and a much earlier delivery of purchases than expected. Very pleased overall.

Easy to order, helpful sales people, great service in store. Good communication. Great delivery service, kept up-to-date and they took great care when delivering the sofa. Rob and Joe were very polite, helpful and professional.

Andrew at the Poole branch was very informative, professional and helpful but not in a pushy way. Left us on our own to talk and decide.

Sharon was so helpful. Gave good advice and was very patient with us.

Easy deal including finance