Furniture Village - Poole Reviews 

Home delivery specialists Rob and Joe were friendly, professional and knowledgeable on product. I was very happy with the service provided and would use company again.

Well what lovely helpful staff,
Purchased a electric Ottoman bed and headboard, wasn’t quite sure on the colour so was advised to take the swatches to the door so we could see them in the daylight,
Excellent customer service skills and very knowledgeable,
Didn’t feel like we were being pushed into purchasing unlike some other stores,
Made us a nice cup of coffee while filling in the paperwork.
100%. recommend.

Our experience was excellent. We asked a few questions to the Sales man to which he answered with excellent knowledge. We then went back the next day and asked a few more questions, we made the decision to buy our bed. The Sales man was Andy Witt.

Customer advisor Michael was excellent

Service was provided with care

I found the staff, Andy, helpful and easy to discuss our furniture with, options etc. The delivery guys were also polite,efficient and respectable of our property. Have just placed another order. Thank you furniture Village.

Delivery drivers were very polite and helpful, 5/5 experience, thank you!

Everything arrived on time as promised, they communicated well regarding delivery time. When Rob and Joe arrived with the delivery they were very efficient and polite.

Michael Carling has been so helpful, friendly and courteous throughout our purchasing journey. We popped into the store in February but went back to purchase just because of him and his help to find the right product. A real asset to the company.

The delivery was prompt and on time. Both drivers were very friendly, polite and accommodating, offering advice on how best to handle and care for our purchases. A very positive experience.

The experience was positive all the way through, Ankusha was very helpful and took the frustration away thank you

Kathija was excellent in after sales care .
thank you for the prompt response and great service.

Parking tickets for customers!
After spending ages in their shop we got a parking ticket. The shop would not contact the parking company unless we purchased something even though they remembered we were in the shop.
Not to worry, one of their neighbours did get the ticket refunded. We therefore spent our money there instead 😀

Was told mattress would be delivered in 3 weeks from order, over 4 weeks now. No communication to explain delays but on their tracker it says another 8 days but that's delivered to Furniture Village not to me
In this day and age communication is so easy so I should give it 1 star

Excellent service and very patient with good product knowledge. If Adam wasn't sure about something then he immediately found the answer.

Thorough discussion of Contract limitation and excellent delivery notificatios

Leo was very helpful and patient with us as we made our selection and purchase of bedroom furniture.

As always, furniture village gave a 110% all round customer service. Accommodating, friendly and not pushy. Sharon Davies is worth her weight in gold, we have bought several things with Sharon’s help and guidance. It’s always great to be greeted with a smiling friendly face and remembering us. Well done Furniture Village 10/10

Had a fabulous experience yesterday with Michael Carling. He couldn’t have done more for me and my mum when she was buying her new bed. A thoroughly pleasant experience.