Furniture Village - Straiton Reviews 

Tom was great, knowledgable and very helpful with getting our new couch ordered in the way we would want it. Highly recommend especially Tom

Great seamless experience ordering bedroom furniture from the Edinburgh store.
Tom Lawson was a total pleasure to deal with.
Recommended 👍

Our sales consultant Alana Moore was extremely helpful on our visit. She helped us choose exactly what we were looking for with great advice and took time to explain everything clearly to us. Very impressed with the whole experience.

Tom was so friendly and welcoming. Was great with the kids, they loved the free cookies!! Also gave us an extra care package and gliders on our sofa purchase.

Good advice from Tom in the Edinburgh store, in helping us choose a dining table and chairs

Excellent service from Tom. Very informative. Explained everything clearly.

Tom was very professional and helpful. Would recommend

Excellent service in store and during delivery. Very friendly and knowledgeable staff.

I was completely dissatisfied with the service. The first delivery men said the sofa couldn't be brought upstairs and told us to contact the company, so we went and spoke to them. However, the manager in Edinburgh Straiton spoke to us condescendingly and mocked us. He said exactly this: "You bought the sofa, it's yours now. You should have measured the inside of the building. If you want the sofa disassembled, contact another company, and the cost will be yours. This doesn't concern us. Your sofa is your problem." The second delivery men brought it up without any problems. However, that manager's behavior was not at all reasonable. I will tell everyone I know that never, ever go near that place, and anyone reading this review and living in Edinburgh should be careful.If I can give -5 stars i would and don't forget to measure entire building.They should fire The Manager actually.

Good customer service
Knowledgeable staff

Made to feel welcome by Robert sales manager. tea and coffee facility. helped with advice on our purchase. all done just waiting on delivery of our chairs thanks. Gav and karen.

I had to call the furniture Village customer service, regarding an incident I experienced during the delivery of mu purchased item. The customer service was quite professional and admitted the issue with care and professionalism. Natalie at the Furniture Village responded with courtesy and advised the matter would be resolved accordingly.

Tom was a great help, telling us about the different mattresses, bases and tables as well as the deals.

Very friendly and knowledgeable. Was looking for an adjustable bed.

We purchased a dining set today and received fantastic service from Gary. This is the second time we’ve bought furniture through him, and once again he went above and beyond to make the whole experience easy and enjoyable.

Gary is friendly, knowledgeable, and genuinely takes the time to understand what you’re looking for. He answered all our questions, offered great advice without any pressure, and helped us find the perfect dining set for our home.

It’s rare to receive such consistently excellent customer service, which is why we were happy to return to Gary for our second purchase. We wouldn’t hesitate to recommend him to family and friends. Thanks again, Gary, for all your help!

My friend and I were in your store on Saturday afternoon,first time for me. We had a look round and then the sales advisor spoke to us and told us about special offers and showed me how to use the extension leaf for the table.Very professional I was impressed by the cleanliness
of the store.

The salesman was very helpful

Overall a good shopping experience and great delivery service.

My husband and I picked up two bedframes here and the customer service was impeccable! Hayleigh is such a delight to chat with, and she gave us so much great advice when we were looking at the bedframe options, as well as with arranging delivery.

Alana was amazing - so much product knowledge and such a beautiful personality - can’t wait to come back and get additional things