Furniture Village - Thurrock Reviews 

Jordan served us brilliantly well
Showed good and effective customer service

Effective communication skills
Very well convening
Keep up the good work J

I recently visited Furniture Village, Lakeside and just wanted to give a shoutout to Jordan. He was polite, patient and incredibly knowledgeable.
I had quite a few questions and took my time making decisions, but at no point did I feel rushed or pressured into buying anything. Jordan was happy to talk me through the different options and gave me the space and information I needed to make up my mind.

It’s quite rare these days to come away from a shopping experience with no complaints, but Jordan genuinely made the whole experience much easier. Excellent customer service and a real credit to Furniture Village.

Paula was great! We are looking forward to our new dining table arriving. Thank you.

Received a call from Donna today after our conversation about the spring that has come out of the side of the mattress Donna sent me a email so i could forward some pictures over hopefully now Donna can get this sorted out for us .many thank’s Janet & Tom .

Tan made the purchasing process of a new mattress easy. Clear and concise and answered all our questions

Paula was Very helpful and friendly not your typical salesperson trying to sell you things you don’t want or need very nice respectable person

We came in looking for a sofa, Mohammad very kindly came over and helped us. He showed us various options and patiently waited while we try them out. I came back the next day to order it and went straight to Mohammad to help me. He explained things carefully and made sure I understood everything.

Helpful , kind , polite
Good customer service.

Helpful in store staff and the deliverers/installers were very good and friendly.

Paula was amazing she spent sooooo much time with us to ensure we found exactly what we were looking for and we definitely did the right colour, style and feel. Honestly could not of asked for a better experience

Polite clean friendly efficient what more can I say .

Pretty nice collection and very smooth process in ordering stuff. Mohammed was very helpful in completing the order and explaining the stuff. Nice experience.

Excellent service from Tan at lakeside. Great selection of product with knowledgeable service. Thanks Tan

Very good delivery peple n helpful realiabal friendly staff

Paula was extremely personable and helpful, we purchased the sofa of our dreams thanks to her assistance.

Picked our furniture we wanted with help of course and very pleased with the assistance

First delivery didn’t happen ,store never paid upholstery man, 2nd delivery only turned up with 2settees, armchair/footstall coming 12 August hopefully, fingers crossed. Pamela in the stores was very good/also upholstery people also very polite.

Shane provided excellent service, help and advice whilst my elderly mother was choosing a new sofa. You helped make the process easy….thank you!

Everything done well.
Everything explained and took there time. We were left to sort out the colour we wanted, we were not rushed. Staff polite and courteous.
Our sales person is Suzette williams