Furniture Village - Thurrock Reviews 

The staff customer ethos was very good and helpful. Thanks

Tan advised us very professionally, made sure he understood my needs and thanks again for a lovely visit. Looking forward to get my new bed

Tan was really helpful today. He entertained our 20 month old and kept him occupied with cookies! He helped when we needed but was not pushy!

Mohammed was great. Everything went smoothly.

Laura was lovely and helpful not at all pushy a good shopping experience

Tan was friendly, helpful and knowledgeable and not pushy for a sale which we appreciated. Thanks Tan!

Great customer service from Suzette, no pushing

Tan was very kind and helpful

Excellent friendly service and Mohammad found us exactly what we were looking for and gave us good advice.

The sales man Muhammad was very helpful giving us options as the particular table & chairs i liked was not on display very good service thank you

Served by Tan at Thurrock, excellent customer service and explained the whole process really well. Happy with everything and looking forward to our furniture.

Alex went above and beyond to help us with finding what we was looking for

Customer service with a smile.

We have just ordered our table and chairs today with Tan. Tan has great customer service and always makes us feel welcome. We ordered our TV unit with him a while ago and he always provides excellent customer service. Thank you so much Tan!

Our sales man Alex was excellent and very helpful without being pushy. There was a great choice of mattresses to choose from from

Accepted delivery of our beautiful sofa today. However, there were issues - the design of the sofa where the backs have to be attached to the bottom seats by a very snug and non-user friendly zip. This was a huge struggle for the installers, they tried their best and only managed to put 3 together due to great force with arms, knees and legs digging into the sofa in order to get them zipped. One seat zip came apart and the other 2 remain unzipped. This is not the delivery or service expected by a customer for an expensive sofa set. Feel let down and disappointed. I can imagine other damage has been done due to the strength required to get some zipped. Been reported to the customer care team, no contact received yet.

I have been chasing my order update since 2 weeks now?? Everyone takes details but no one is resolving. I explained my situation but I think not all customers are imp for the company. I would have given 1 star but one extra star is for team in the lakeside store. They were great but not after that. No personal understanding of customers situations? With the price paid customer service should have been better.

Jon the gentleman who delt with our sale was cheerful and engaging but above all he had a wealth of information to tell us about the furniture we purchased. It was a great experience and I would not hesitate in going to Furniture Village Thurrock in the futurr

Amazing when helping me decide on what sofa would be best for me! Was amazing with being patient with me amazing person I would 100% recommend tan

TAN was amazingly helpful and professional , took the time to show options and develop a plan . Explained each step and processes completely