Amazing customer service at Cearphilly fw home store. Andrew is wondering salesman person.. Been here few times. Great range of furniture bedding, dining sets chairs and lots more..
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Andrew at Caerphilly store was extremely helpful today in demonstrating how to install a battery pack to a power recliner. He gave step by step instructions, lifted the sofa to talk me through install... Toon meer
Bedrijf heeft geantwoord
Went looking for two new sofas. Great all round store. Good quality choices at competitive prices. One stop here saved a day wandering around Barnstaple. Friendly informative staff (Martin) ,with none... Toon meer
Bedrijf heeft geantwoord
Just been to FW Home store on Hatfield Road Cardiff to purchase a new dinning table. They have wonderful furniture there. We met the salesman Dan, a really lovely helpful person, who helped with... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Meubelwinkel
- Beddenwinkel
- Slaapkamermeubilair winkel
- Meubelaccessoires
- Woonkamermeubilairwinkel
- Zitbankenwinkel
Geschreven door het bedrijf
FW Homestores is an independent furniture retailer specialising in sofas, dining and bedroom furnishings across the South West and Wales.
Contactgegevens
Riverside Road, EX311QN, Barnstaple, Verenigd Koninkrijk
- 01271 323666
- accounts@fwhomestores.co.uk
- www.fwhomestores.co.uk
4,8
Uitstekend
6K reviews
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Ian was really knowledgable and gave us…
Ian was really knowledgable and gave us expert advice when we bought our first sofa. We could not recommend FW Homestores enough and will advising our friends and family about how great they were!
7 juli 2026
Review zonder uitnodiging
Antwoord van FW Homestores
Thank you for your wonderful feedback.
We’re delighted to hear Ian provided such knowledgeable service and expert advice while helping you choose your first sofa.
It’s great to know he made the experience enjoyable and gave you the confidence to make the right choice for your home.
We truly appreciate your recommendation and are thrilled that you’ll be sharing your positive experience with friends and family.
Thank you for choosing FW Homestores, and we hope you love your new sofa for many years to come. Team FW Homestores
I’m really happy with the quality of the order but delivery delays were not communicated.
I’m really happy with the quality of the good received. What I’m disappointed in is the length of time and notification I received about my order. I ordered online with 6-8 week delivery time. After 8 weeks I emailed and called several times, received different information from my emails to my calls. The email said once stock arrived it would be a 48hr delivery service yet on a later call I was informed it would be 3-5 working days for delivery after it arrived in stock. Eventually, 10.5 weeks after my order, it arrived and I love it. I just would have appreciated better communication and a sincere apology about the delays! On one call I was told ‘well it’s not that much longer than stated’ I felt this wasn’t really an appropriate response to my query. I just wanted clear and honest communication and it would have been 4 or even 5!
6 juli 2026
Review zonder uitnodiging
Antwoord van FW Homestores
Dear Esther,
Thank you for your review. We’re really pleased to hear that you love the item and are happy with the quality.
We’re very sorry, however, that the delivery took longer than originally quoted and that our communication was not clear enough during the wait. You should have received consistent updates from us, and we apologise that the information you were given by phone and email did not match.
We also agree that the response you received on the call was not appropriate. A delay beyond the quoted lead time is frustrating, and we should have handled your query with more understanding.
We’re sorry that this affected your overall experience, but we’re glad the item has now arrived and that you’re pleased with it.
Kind regards,
FW Homestores
Amazing customer service at Cearphilly…
Amazing customer service at Cearphilly fw home store. Andrew is wondering salesman person..
Been here few times.
Great range of furniture bedding, dining sets chairs and lots more..
7 juli 2026
Review zonder uitnodiging
Antwoord van FW Homestores
Thank you for your wonderful feedback.
We’re delighted to hear you received amazing customer service during your visit to our Caerphilly store.
It’s fantastic to know Andrew provided such helpful and friendly assistance, making each visit a positive experience.
We’re also pleased that you enjoyed browsing our wide range of furniture, bedding, dining sets, chairs and more.
Thank you for your continued support, and we look forward to welcoming you back again soon. TeamFW Homestores
Excellent service by Ryan!
Ryan was extremely helpful with our dining table purchase and provided all the information we needed to know!
5 juli 2026
Review zonder uitnodiging
Antwoord van FW Homestores
Thank you for your wonderful feedback.
We’re delighted to hear Ryan was so helpful during your dining table purchase and provided all the information you needed.
It’s great to know his knowledge and support helped make the process straightforward and enjoyable.
We truly appreciate your kind words and will be sure to pass your compliments on to Ryan.
Thank you for choosing FW Homestores, and we hope you enjoy your new dining table for many years to come.
Team FW Homestores
Andrew at Caerphilly above and beyond
Andrew at Caerphilly store was extremely helpful today in demonstrating how to install a battery pack to a power recliner. He gave step by step instructions, lifted the sofa to talk me through installing and let me take a lots of photos. Fantastic customer service.
4 juli 2026
Review zonder uitnodiging
Antwoord van FW Homestores
Thank you for your wonderful feedback.
We’re delighted to hear Andrew provided such exceptional service during your visit to our Caerphilly store.
It’s great to know he took the time to demonstrate the battery pack installation, explain each step clearly and ensure you felt confident with the process.
We’re especially pleased that his hands-on approach and willingness to help made your experience such a positive one.
Thank you for your kind words, and we’ll be sure to pass your compliments on to Andrew. Team FW Homestores
Lovely Tracy Richards was very helpful…
Lovely Tracy Richards was very helpful and polite great customer service from Tracy no pressure to sell us any thing
4 juli 2026
Review zonder uitnodiging
Antwoord van FW Homestores
Thank you for your wonderful feedback.
We’re delighted to hear Tracey provided such friendly, helpful and professional service during your visit.
It’s great to know she made you feel comfortable and supported, without any pressure while you browsed.
We truly appreciate your kind words and are pleased that Tracey’s excellent customer service made your experience such a positive one.
Thank you for choosing FW Homestores, and we look forward to welcoming you back again soon. Team FW Homestores
Great Furniture - Even better Customer Service
Really good time browsing and purchasing from FW Home stores today.
Kenny was really helpful from the get-go offering us hot drinks and plenty of information on all of the pieces we were interested in.
Great lines and plenty of selection to choose from!
4 juli 2026
Review zonder uitnodiging
Antwoord van FW Homestores
Thank you for your wonderful feedback.
We’re delighted to hear you had such an enjoyable browsing and purchasing experience with us.
It’s great to know Kenny made you feel welcome from the moment you arrived, offering refreshments and providing helpful information about the furniture you were interested in.
We’re also pleased that you enjoyed our wide range of furniture and found plenty of options to choose from.
Thank you for your kind words and support – we look forward to welcoming you back again soon. Team FW Homestores
Kenny was extremely helpful
Kenny was extremely helpful, offered us drinks and explained the offers at the time them gave us time to walk around only asking the occasional questions, he was willing to check and find any answers he didn’t have in the moment which I appreciate and I would definitely come back when buying my sofa from this store as Kenny made it an easy process
4 juli 2026
Review zonder uitnodiging
Antwoord van FW Homestores
Thank you for your wonderful feedback.
We’re delighted to hear Kenny provided such helpful and attentive service throughout your visit.
It’s great to know he took the time to explain the current offers, gave you the space to browse comfortably and was always willing to find answers to any questions you had.
We’re especially pleased that his friendly and professional approach made the whole process easy and enjoyable for you.
Thank you for your kind words, and we look forward to welcoming you back when it’s time to choose your new sofa. Team FW Homestores
Got a great deal on a 3 piece suite
Got a great deal on a 3 piece suite, Kenny was great, very knowledgeable and a great help 👍🏼
3 juli 2026
Review zonder uitnodiging
Antwoord van FW Homestores
Thank you for your wonderful feedback.
We’re delighted to hear you found a great deal on your 3-piece suite and had such a positive experience in store.
It’s fantastic to know Kenny’s knowledge and helpful approach made the process easy and enjoyable for you.
We truly appreciate your kind words and will be sure to pass your compliments on to Kenny.
Thank you for choosing FW Homestores, and we hope you enjoy your new suite for many years to come. Team FW Homestores
Went into the Barnstaple store today…
Went into the Barnstaple store today and cane out with 2 sofas and a chair! David was extremely helpful and informative.
2 juli 2026
Review zonder uitnodiging
Antwoord van FW Homestores
Thank you for your wonderful feedback.
We’re delighted to hear your visit to our Barnstaple store was such a success and that you found the perfect sofas and chair for your home.
It’s great to know David provided helpful and informative service, making the experience enjoyable and straightforward.
We truly appreciate your kind words and are pleased we could help you find exactly what you were looking for.
Thank you for choosing FW Homestores, and we hope you love your new furniture when it arrives. Team FW Homestores
Tom Caerphilly Store
Tom, in Caerphilly store was very helpful and a pleasant young man.
2 juli 2026
Review zonder uitnodiging
Antwoord van FW Homestores
Thank you for your lovely feedback.
We’re delighted to hear Tom provided such helpful service during your visit to our Caerphilly store.
It’s wonderful to know you found him friendly, pleasant and a pleasure to deal with.
We truly appreciate your kind words and will be sure to pass your compliments on to Tom.
Thank you for choosing FW Homestores, and we look forward to welcoming you back again soon. Team FW Homestores
Great all round store
Went looking for two new sofas. Great all round store. Good quality choices at competitive prices. One stop here saved a day wandering around Barnstaple. Friendly informative staff (Martin) ,with none of the pushy stuff. Definitely come here again.
1 juli 2026
Review zonder uitnodiging
Antwoord van FW Homestores
Thank you for your wonderful feedback.
We’re delighted to hear you found exactly what you were looking for and enjoyed our range of quality furniture at competitive prices.
It’s great to know Martin provided friendly and informative service, giving you the support you needed without any pressure.
We’re especially pleased that your visit saved you time and made sofa shopping such an easy experience.
Thank you for your kind words and support – we look forward to welcoming you back again soon. Team FW Homestores
We visited the Barnstaple store today…
We visited the Barnstaple store today to view the dining tables and chairs - great selection and very helpful and courteous service from Martin. Thanks
1 juli 2026
Review zonder uitnodiging
Antwoord van FW Homestores
Thank you for your wonderful feedback.
We’re delighted to hear you enjoyed browsing our selection of dining tables and chairs at our Barnstaple store.
It’s great to know Martin provided such helpful and courteous service during your visit.
We truly appreciate your kind words and are pleased you had a positive shopping experience with us.
Thank you for choosing FW Homestores, and we hope to welcome you back again soon. Team FW Homestores
Amazingly helpful and knowledgable…
Amazingly helpful and knowledgable through the purchase of our new bed. Thanks to Paul (Caerphilly) for all your help). We’ll definitely be back
30 juni 2026
Review zonder uitnodiging
Antwoord van FW Homestores
Thank you for your wonderful feedback.
We’re delighted to hear Paul provided such helpful and knowledgeable service while assisting you with the purchase of your new bed.
It’s great to know he made the process easy and enjoyable, helping you find the right choice for your home.
We truly appreciate your kind words and will be sure to pass your thanks on to Paul.
Thank you for choosing FW Homestores, and we look forward to welcoming you back again soon. Team FW Homestores
Terrible quality
REPLY TO FW: ORDER NUMBER 171439 complained about my dining table as it started falling apart within one year of purchase. I think they compensated me £100 and refused as refund. The state of it now is so embarrassing! Hunting for a new table but definitely not from here
28 juni 2026
Review zonder uitnodiging
Antwoord van FW Homestores
Dear Sofia,
We’re sorry to hear about your concerns with your dining table and the experience you feel you have had with us.
We have checked with our customer service team but, unfortunately, have not been able to locate any previous correspondence or an order that matches the details in this review. Please contact us directly with your order number, name and postcode, along with a few current photos of the table, so we can investigate this properly.
Kind regards,
FW Homestores
Friendly staff
Friendly staff, helpful and informative, nothing was too much trouble.
29 juni 2026
Review zonder uitnodiging
Antwoord van FW Homestores
Thank you for your lovely feedback.
We’re delighted to hear you found our team friendly, helpful and informative throughout your visit.
It’s wonderful to know that nothing was too much trouble and that you felt well looked after.
We truly appreciate your kind words and thank you for choosing FW Homestores.
We look forward to welcoming you back again soon.
Team FW Homestores
Ryan Marshman was very helpful…..talked…
Ryan Marshman was very helpful…..talked us through all out options and made sure we ordered exactly what we required
He was very confident and polite young man
27 juni 2026
Review zonder uitnodiging
Antwoord van FW Homestores
Thank you for your wonderful feedback.
We’re delighted to hear Ryan provided such helpful service and took the time to guide you through all of your options.
It’s great to know he ensured you ordered exactly what you needed and made the process straightforward and enjoyable.
We truly appreciate your kind words about Ryan’s confidence, professionalism and polite manner.
Thank you for choosing FW Homestores, and we look forward to welcoming you back again soon. Team FW Homestores
Andrew took the time to understand what…
Andrew took the time to understand what we wanted in a personable no-pressure manner.
He clearly knew the product and was able to explain that the sofa we wanted to purchase could be bought in a smaller configuration so it would fit our room.
22 juni 2026
Review zonder uitnodiging
Antwoord van FW Homestores
Thank you for your wonderful feedback.
We’re delighted to hear Andrew took the time to understand your needs and provided such a personable, no-pressure experience.
It’s great to know his product knowledge helped you find a sofa configuration that was perfectly suited to your space.
We truly appreciate your kind words and are pleased Andrew was able to make the process straightforward and enjoyable.
Thank you for choosing FW Homestores. Team FW Homestores
Antwoord van FW Homestores
Thank you for your feedback.
We’re delighted to hear you’re happy with your new sofa.
It’s wonderful to know your purchase has met your expectations and that you’re pleased with your choice.
We truly appreciate your support and hope you enjoy your sofa for many years to come. Team FW Homestores
Great place for furniture
Great selection of items to choose from. We went during the summer sale and got a very good deal. Joe was really helpful and the whole experience was smooth and easy.
28 juni 2026
Review zonder uitnodiging
Antwoord van FW Homestores
Thank you for your wonderful feedback.
We’re delighted to hear you enjoyed browsing our wide selection of furniture and found a great deal during the Summer Sale.
It’s fantastic to know Joe was helpful throughout your visit and helped make the whole experience smooth and easy.
We truly appreciate your kind words and are pleased you had such a positive shopping experience with us. Team FW Homestores
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