Gap Reviews 624

I started out with a $500 credit limit after using this credit card (Gap/Navy) for almost a year. They dropped my credit limit to $300 just because my credit score went down which had nothing to do with them in the first place cause I paid this credit card every single month never late. I have no desire to have a credit card from a company that goes by your credit score to have the right to lower your credit limit even though your pain stupid as a thing I’ve ever heard. There are several reasons for your credit score to bounce and fluctuate and it doesn’t have to have anything to do with your credit card payment?

I ordered 7 items. Received only 6. They are making it impossible to either send me money back, or send the item itself. They are keeping my money and saying I have to solve it with my bank. They said they are denying my claim because I only have ever ordered twice with them. My order history is not robust enough for them to accept my claim.
Shameful business practice in other words called STEALING FROM CUSTOMERS.

Ordered a kids puffer jacket online. Received the coat and it was dirty( looked like it was covered in food), had zero tags and reeked of perfume or strong detergent. Returned online with reason being damage. Received an email a week later letting me know that they would not be refunding my money due to no tags and being used. I sent it back literally the day I received it! How are they still in business!

Acquistato 3 prodotti online. Solo due sono stati consegnati. Il terzo non é pervenuto perché a detta loro non c'era disponibilità nel magazzino al momento del pagamento. Peccato che sul sito online il terzo prodotto nella taglia da me desiderata sia sempre stato acquistabile. Una vera e propria truffa!!!!
Non rispondono nemmeno alle mail. Pessimo!

I commessi molto poco disponibili e se porgi loro una domanda loro rispondono con fare scorbutico e in rispettoso e se fai più di una domanda loro dietro un angolo fanno gestacci

I have ordered twice online from Gap and both times wrong item was sent. Today jeans were sent and i ordered boots. Absolutely ridiculous!! Do not order online from GAP.

I placed a order 10/30 was suppose to be delivered Nov 8th never came then delivery was changed to Nov 9th nothing I get update to Nov 15th now 👎 very disappointed in my processing and handling of my order 😐

Worst customer service experience ever!!!! I was wanting to return a shirt I bought and was not able to print the label, so... I saw that they said if you need another option please contact us. So I did, and they sent me the same label in which I cannot print. Then he hung up on me after I asked if he could send a QR code so the post office could print it. Never buying online again. Plus the shirt was low budget quality.

I’v been a customer of this store for a very long time. Lately, each of my orders does not pass verification and I have to call and confirm orders by phone. The customer care promises to fix the situation. But nothing has happened for six months.

From now on, I will never buy from your store again because of the lack of responsibility in losing customers' goods without being able to provide a reasonable solution. The lack of professionalism in customer care, the goods only have the street name but not the customer's house number, leading to lost goods and shirking responsibility when customers call to complain. My friends, my family and I all like your brand, but from now on we will stop shopping from you because of this lack of responsibility. It's funny that I only received the street name without the house number??? I don't know how I received it???

Avoid GAP at all costs if you're paying with a debit card. They canceled my order but never refunded me, insisting they didn’t charge anything — even though debit card transactions are instant.

When I dialled 1-800-427-7895 and asked to speak to a manager, the call center agent (with an Indian accent) put me on hold and transferred me to what seemed like a scam call center. Some woman there started asking for my social security number, claiming it was needed to "look into the issue." Absolutely disgraceful experience.

I needed some End caps for my drip bar on the door ...and recieved fantastic customer service ..very helpful /friendly /clear / knowledgeable and resolved my request promptly with effective communication on nxt steps of receiving item ..thankyou Caroline

The customer Service has changed dramatically. And make it impossible to return an item that you buy at a retail outlet if you’re unable to get to that outlet or another.

It’s obvious why so many stores have closed and people are no longer interested in supporting them. I personally have closed my account and once my current dilemma is resolved will never shop there again.

Small short term thinking no doubt they’re gonna go out

What has happened to the amazing customer service that a person used to find with Baby Gap? I ordered a toddler sweater from Baby Gap and it came inside a dirty blue plastic bag from Old Navy. It wasn't even in its own wrapper, it didn't have tissue paper around it, it was just tossed inside. I cannot believe how terrible the customer service has become with Baby Gap. I will no longer be ordering anything from Baby Gap. So disappointed, so sad.

I used to buy jeans from gap and recently I suspect they stopped accept payment from cards issued in some countries, I'm living in Ukraine, But payments rejected with reason that they suspecting fraud or something like this and for my safety they rejecting payment. Jeans from other stores like poland are not the same models and main there is no such sizes with such length. Their support unable to explain anything and always suggesting to contact security team which is unreachable. Great service... used to be

I’m really disappointed with the Gap store at Upper Canada Mall in Newmarket. The manager doesn’t seem to care if customers ever come back, and she’s rude and disrespectful. Some of the staff act the same way. I used to shop at Gap regularly, but the staff’s behavior has driven me away.

DO NOT ORDER FROM GAP!!!
THE WORST STORE!
I WILL REPORT THEIR SCAM TO STEAL YOUR REFUND MONEY. BE CAREFUL TO CHECK THAT YOUR REFUND COMES IN!

Order from them they used some other carrier not ups they just left my package out my apartment building somebody took it now they denied my claim I’m paying for something I didn’t receive I will never order from the gap again ever lady from the review them rude very nasty not spending my hard earn money with them

WARNING WARNING WARNING — DO NOT ORDER FROM GAP!!!

09/09/24 Ordered 7 items "Your order #XXX has been received. Estimated Arrival 3-5 Business Days"

09/12/24 - 6 items shipped via UPS and received 09/13/24

09/10/24 - 1 item shipped via UPS ground (to USPS)
09/12/24 - USPS rec'd from UPS, delivery date 09/16.
Delayed to 09/17.
Delayed to 09/20.
Delayed to 09/21.
Delayed to 09/23. Now no date given at all!

Per USPS tracking, pkg sent from NY to NJ to TX to GA to Knoxville, TN (3 hours from me), but today was shipped to COLUMBUS OHIO !?!?!?

Have contacted Gap by chat FOUR TIMES, by phone TWO TIMES including to a US supervisor which I demanded after frustration with foreign chat/call centers. Repeated, useless apologies. Told by supervisor that they LITERALLY CANNOT FILE A LOST PACKAGE CLAIM unless carrier goes 48 hours without reporting the location --- and the USPS reports every single day that it is anywhere and everywhere EXCEPT HERE!

WORST ONLINE ORDERING EXPERIENCE EVER !!

GAP Bridgewater, NJ team is AWESOME. They helped us find everything we needed, suggested other items we might have missed, and checkout was SPEEDY.