Garden Timber Online Reviews 

Aoife helped aid me in my purchase. Whilst doing so she was prompt, diligent and considerate to my needs and wants. Because of this I will be prompted to purchase from here again! Thank you Aoife and Garden Timber

Make an order through the phone. Spoke with a very helpful staff member called Roisin. Very easy process.

Recently bought some fence panels from Jack, made the whole experience very simple from start to finish.

Was very happy with the service from Cara and products.
Company were great to deal with.
Thank you.

Probably the worst online company I have had the misfortune to deal with. My experience was similar to many here. No communication - not a single email or acknowledgement of my order - and no show of the goods ordered. Not even an attempt to set a date for delivery. I thought it was a scam but have just received a refund. Don’t deal with them. Life is way too short for their stunning incompetence.

Ordered off this company and the whole experience was very pleasant. I ordered over the phone and the sales rep Jack was very easy to deal with. Everything arrived in perfect condition.

Cara had great customer service, constant communication and the timber arrived in perfect condition!

Friendly helpful girl on the phone who helped sort my issue quickly. Good service will be buying my timber from them again!

Delivered with care. On time exactly as described and very pleasant and helpful driver. Many thanks.

Cara was super helpful and attentive with my order. Good customer service.
I’m very pleased with my timber, very good quality !

I had a great experience specially with Cara, was very helpful and did everything to help me. Thanks very much Cara

Product ordered, 19 days later no delivery. Messages ignored (facebook, email). Rude on the telephone when I enquired about my lack of delivery. Order cancelled--we'll see how long the refund takes, too long and I'll be forced to take it further as others have had to do. Should have read the reviews. Avoid.

Made an order with this company and had to change an item on my order. I called up and spoke to Jack. He was very kind and was able to help me with my order. I was able to get everything I needed and it all arrived perfect.

Just received my trellis with planter perfect for our garden. Arrived a day early well done great service would use again

Very easy to deal with. Very efficient staff I would definitely recommend Garden timber.

Really pleasant company to deal with. Made an order with Jack, who was very helpful to deal with and was able to get me everything I needed within my budget. I received constant communication with updates regarding my order and everything came on time and just as expected

Purchased two trellis box planters in March/ April both arrived quickly delivery driver excellent, sales staff very helpful. Extremely happy with purchases, would highly recommend this company.

I needed a large order of garden timber and after looking at this company's website all seemed OK. Wrong! I should have looked at other reviews first!
My order was for £600 worth of pressure treated timber. They took the money in full on order but, it now transpires, had no product whatesoever to sell. I received an automated email every 7 days saying that my order was still being processed.
After 35 days I gave up and contacted them to cancel the order and ask for a refund (this was after earlier subsequent emails to which they replied that my order would be delivered the following week - it wasn't). They subsequently emailed to say they had cancelled my order and that I would receive a full refund as they agreed their 'non service' was poor. That was a month ago and still no refund...
I don't like knocking businesses as we are all trying to make a living but this is just a dreadful operation...Buyer beware!!

I ordered two large wooden platers with trellises, which arrived within two weeks of placing the order. Sturdy and well made, they’re absolutely perfect for the intended space and purpose. I’m very happy with them. Jack was very helpful and friendly on the phone when I rang to enquire about the planters before placing the order. Communication could however be improved, as no email was sent advising us of the actual date of the delivery. The van turning up on our doorsteps on Saturday morning was a bit of a surprise. Luckily, I was in and so was my husband, as there was no way the driver would have been able to unload the planters on his own or with the little help I was able to offer. Perhaps with such large items, it would have been better to have an extra person delivering.

Easy to use website, clear and informative details and descriptions which were true to life. Very impressed with the quality of the panels ⭐️⭐️⭐️⭐️⭐️