I ordered a tee shirt and when I received it, I owed an additional $6.01 for postage. I know when I ordered it, I paid for shipping. This is ridiculous. I, like the other reviewers on this page, wi... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Ordered a t-shirt and received an empty cardboard envelope. UPDATE: I received the replacement shirt with no problems, Debated a 3 star or 4 star and decided that I will go with a 4 star because the... Toon meer
Bedrijf heeft geantwoord
Stop enabling the blatant scammers using your platform. Dont tell me to report them. If you can't spot them, seeing as a 4 year old could spot them, then one would assume you are complicit. Her... Toon meer
Bedrijf heeft geantwoord
I destroyed my husband's fairly new tee shirt (Christmas gift) with bleach in a laundry oversight and was thrilled when the GearLaunch team responded to my request to duplicate the order in March. Bo... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
GearLaunch is the one-stop-shop where sophisticated e-commerce merchants grow their businesses. From production to fulfillment to customer service, GearLaunch makes commerce simple.
Contactgegevens
Salt Lake City, Verenigde Staten
- +1 844-900-0887
- hello@gearlaunch.com
- www.gearlaunch.com
2,8
Gemiddeld
299 reviews
Heeft 95% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
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Excellent product
Excellent product, great shipping turn around and absolutely wonderful customer service! I definitely will be looking into purchasing more products!
20 september 2024
Review zonder uitnodiging
Antwoord van GearLaunch
Hello Bree,
We truly appreciate your wonderful review! It's great to know that we could provide you with the support you needed. Your satisfaction is our goal.
We look forward to serving you again soon.
Best,
GearLaunch
Had an issue receiving my wife’s shirt…
Had an issue receiving my wife’s shirt so emailed them and heard back right away! Very nice and they looked into it and issued a replacement with in a couple days!! Great customer service!
10 september 2024
Review zonder uitnodiging
Antwoord van GearLaunch
Hello Jim,
Thank you for your kind review! We’re glad we could quickly resolve the issue with your wife’s shirt and that our customer service met your expectations. If you ever need anything else, we’re always here to help!
Best,
GearLaunch
Gear launch truly has the best customer service!
Gear launch has the best customer service I have dealt with in years. They're right there for you and they address any needs you have. I completely appreciate them and their work. If you happen to deal with gear launch know you're getting the best help possible.
1 september 2024
Review zonder uitnodiging
Antwoord van GearLaunch
Hello Richard,
Thank you for your fantastic review! We're delighted to hear that our customer service met your expectations and that we could assist you with your questions. We're here for you anytime you need us!
Best,
GearLaunch
Came through like a champ!
Came through like a champ! I want to let you know I received the Limited Edition Navy Blue Gar-Field High School Indians (VA) T-shirt today, and it's gorgeous. Thank you for sending it. I found your link while researching a Gar-Field Alumni reunion site and was hoping you could create another T-Shirt for me. When the Prince William County Powers-to-be followed the Washington Redskins by changing the Gar-Field Mascot from traditional (1920s Occoquan) Indians to the repulsive Red Wolves in 2022, I knew my fellow Alumni were as infuriated as I was of the unnecessary name change by a decision of a handful of uneducated dictatorial power-hungry foreigners who moved into the county over the years, not knowing age-old local traditions and history.
I have saved your address in case I wear this shirt out. Maybe I can order another one (?) soon. :-)
1 september 2024
Review zonder uitnodiging
Antwoord van GearLaunch
Hello Charlie,
Thank you so much for your kind words! We're thrilled to hear that you had an excellent experience with us.
If you have any more questions or need further assistance, feel free to reach out anytime!
Best,
GearLaunch
Great customer service
I ordered the wrong size and they were able to replace it at a fair price without returning the original item. I didn’t expect that, great communication and customer service A++
11 september 2024
Review zonder uitnodiging
Antwoord van GearLaunch
Hello Terry,
We really appreciate your feedback! It’s wonderful to hear that we could help with your size issue and that you were pleased with our customer service. Your satisfaction is important to us, and we're always here if you need anything else.
Best,
GearLaunch
Nice shirt although a bit pricey
Nice shirt although a bit pricey. I purchased a shirt with my friends band on it f page. When I sent him a photo of me wearing it he replied, "nice, where can I get one?". Anyway, I am happy with the shirt.
13 september 2024
Review zonder uitnodiging
Antwoord van GearLaunch
Hi Tim,
Thank you so much for the kind review! We hope you enjoy your purchase.
Best,
GearLaunch
Eve when the delivery was not as…
Eve when the delivery was not as expected the support was perfect and the solution was quick and satisfying.
12 september 2024
Review zonder uitnodiging
Antwoord van GearLaunch
Hello WM,
Thank you for the 5-star review! It's great to know that we could provide you with the support and solution you needed. Your satisfaction is our goal. Don't hesitate to contact us if you need anything else.
Best,
GearLaunch
Just terrific service from start to…
Just terrific service from start to finish
2 september 2024
Review zonder uitnodiging
Antwoord van GearLaunch
Hello RKevin,
We appreciate your kind words and are delighted to know you had a positive experience with us!
We can’t wait to have you shop with us again.
Best,
GearLaunch
polite and helpful staff who made me…
polite and helpful staff who made me feel valued as a customer
11 september 2024
Review zonder uitnodiging
Antwoord van GearLaunch
Hello William,
Thank you so much for your kind words! We're thrilled to hear that you had an excellent experience with us. Helping our customers is our priority.
Feel free to reach out anytime!
Best,
GearLaunch
I ordered the wrong size on one of my…
I ordered the wrong size on one of my shirts and let them know. Within an hour my order was changed as requested and with a SMILE. Thank You!
28 augustus 2024
Review zonder uitnodiging
Antwoord van GearLaunch
Hello Ed,
We appreciate your kind feedback! It's wonderful to know that you had a positive experience with us and that we could help you resolve any issues. Don't hesitate to contact us if you need anything else.
Best,
GearLaunch
I BELIEVE I KNOW THIS PERSON
I BELIEVE I KNOW THIS PERSON, AND SHE IS KIND.*
29 augustus 2024
Review zonder uitnodiging
Antwoord van GearLaunch
Hello Daniel,
Thank you for the 5-star review! We hope you enjoy your order.
Best,
GearLaunch
Absolutely disgrace!!
Absolutely disgrace!!! Someone put a website selling t-shirts on my name, it is a big fraud and I am contacting my solicitor to sue this company. How in hell this company allows people to set up a page selling merchandising in artists names? I am launching my single tomorrow and it is a big inconvenience for me to advertise now that I have to alert all my audience on Facebook too because the fake profile is using the link of this company to promote as if was me! I contacted the staff to put the page down and nothing was done. I will contact a cyber crime company now to deal with this!!!!!
30 augustus 2024
Review zonder uitnodiging
Antwoord van GearLaunch
Hello Bianca,
Thank you for your message. Please note that GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not do any advertising or marketing for those online stores, nor does it print or ship items purchased from those online stores.
At GearLaunch, we take these claims very seriously. This type of claims should be sent to legal@gearlaunch.com, and they need to include the information outlined here: https://www.gearlaunch.com/dmca/
If you have already sent us an email, we can assure you that appropriate action has been taken.
Best,
GearLaunch
Order/Shipping Concerns
I had ordered two items and one came quickly, then my entire order showed delivered. I was prretty concerned I was going to have a battle to get the second item, but a quick online chat and email, and the second item arrived a few days later. They are legit and I believe working to get better. Thanks.
22 augustus 2024
Review zonder uitnodiging
Antwoord van GearLaunch
Hello Gregory,
We appreciate your thoughtful feedback! We’re happy to hear that we could quickly address your concern and that your complete order arrived safely.
Your satisfaction is our priority. Thanks for giving us the opportunity, and let us know if you need any further assistance!
Best,
GearLaunch
I received my package
I received my package. Thank you. I had my doubts, but you guys came through.
22 augustus 2024
Review zonder uitnodiging
Antwoord van GearLaunch
Hello Louis,
We appreciate your honest review! It’s great to hear that we were able to deliver on your order despite any initial concerns. We’re committed to providing reliable service.
If you ever have any questions or need anything else, don’t hesitate to reach out!
Best,
GearLaunch
Kim Helped me so much
Kim Helped me so much, I made A mistake with the Size of my T Shirt, Kim Fixed that.
20 augustus 2024
Review zonder uitnodiging
Antwoord van GearLaunch
Hello Richard,
Thank you for sharing your experience with us! We're happy to hear that Kim was able to quickly make things right and that you were pleased with the outcome.
We're always here to help!
Best,
GearLaunch
I love my order can't wait to order…
I love my order can't wait to order more.
also will be passing along my words of thankfulness to my friends.
21 augustus 2024
Review zonder uitnodiging
Antwoord van GearLaunch
Hello Marvin,
We appreciate your kind words and are delighted to know you had a positive experience with us. We can’t wait to have you shop with us again!
Best,
GearLaunch
Puride.shop is a scam
This company hosts for a company called Puride.shop which is a scam.
The t-shirt I received was of the poorest printing quality with the writing being so blurry in places it was unreadable.
I contacted the company thinking it was faulty printing but to no avail and only got customer service when I complained via Gearlaunch.
They offered to reprint for me but then informed me it can't be printed any better! They offered a refund but only for the basic price of the t-shirt quoting refund policy.
This is clearly a scam because why are they advertising an item that can never be produced with readable quality print otherwise? They just want to keep the money you paid for shipping etc with no intention of ever providing you with a decent quality item.
I'm disappointed to be left out of pocket for an item that should never have even been advertised as it can not be produced.
Do NOT order from this company. You will be disappointed, left with a poorly printed item and left out of pocket even if you do get a refund.
24 juli 2024
Review zonder uitnodiging
Antwoord van GearLaunch
Hello Joanna,
Thank you for your message.
Please note that GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not own or operate those online stores, does not do any advertising or marketing for those online stores, but specifically does not create or own any of the images used on those online stores.
Like we explained by email, we aim to provide transparency in our procedures and the refund was processed in accordance with our policies.
However, after reviewing your order information, we see that your order has been completely refunded.
If you have additional questions, don't hesitate to contact us.
Best,
GearLaunch
The tshirt I ordered 2 months ago was…
The tshirt I ordered 2 months ago was CRAP!! Poorly done, colors faded, cheaply made!!! Don't waste your time with them.
15 augustus 2024
Review zonder uitnodiging
Antwoord van GearLaunch
Hello Dethed,
We’re very sorry to hear about the quality of your order. We’d like a chance to make this right. If you can please send us images of the item received showing the details you’ve described in your review at hello@gearlaunch.com, we will be happy to look into it.
We look forward to hearing from you.
Best,
GearLaunch
Great Customer Support
I had a problem with what I thought was a low-quality or defective product. Support sent a new product at no expense after I provided a photo and explained my concerns. I'm not sure what more a company could do. When I read overwhelmingly snarly, nasty, negative comments from some customers, it's hard to imagine what they must have wanted, using the threat of a poor review to obtain it.
1 augustus 2024
Review zonder uitnodiging
Antwoord van GearLaunch
Hello Ken,
Thank you for your generous review! We're glad we could address your concerns and provide a replacement that met your expectations.
Your understanding and positive feedback mean a lot to us. If you ever need anything else, don't hesitate to reach out.
Best,
GearLaunch
Garbage human beings.
Garbage human beings providing degenerates with a platform to steal IP and trademark revenue with sub-standard merch. Disgusting people getting rich of the theft of hard working entrepreneurs.
12 augustus 2024
Review zonder uitnodiging
Antwoord van GearLaunch
Hello Doug,
Thank you for your message. Please note that GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not do any advertising or marketing for those online stores, nor does it print or ship items purchased from those online stores.
At GearLaunch, we take these claims very seriously. This type of claims should be sent to legal@gearlaunch.com, and they need to include the information outlined here: https://www.gearlaunch.com/dmca/
If you have already sent us an email, we can assure you that appropriate action has been taken.
Best,
GearLaunch
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