I ordered a tee shirt and when I received it, I owed an additional $6.01 for postage. I know when I ordered it, I paid for shipping. This is ridiculous. I, like the other reviewers on this page, wi... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
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Lees wat reviewers zeggen
Ordered a t-shirt and received an empty cardboard envelope. UPDATE: I received the replacement shirt with no problems, Debated a 3 star or 4 star and decided that I will go with a 4 star because the... Toon meer
Bedrijf heeft geantwoord
Stop enabling the blatant scammers using your platform. Dont tell me to report them. If you can't spot them, seeing as a 4 year old could spot them, then one would assume you are complicit. Her... Toon meer
Bedrijf heeft geantwoord
I destroyed my husband's fairly new tee shirt (Christmas gift) with bleach in a laundry oversight and was thrilled when the GearLaunch team responded to my request to duplicate the order in March. Bo... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
GearLaunch is the one-stop-shop where sophisticated e-commerce merchants grow their businesses. From production to fulfillment to customer service, GearLaunch makes commerce simple.
Contactgegevens
Salt Lake City, Verenigde Staten
- +1 844-900-0887
- hello@gearlaunch.com
- www.gearlaunch.com
2,8
Gemiddeld
299 reviews
Heeft 95% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I didn't like the quality of the print
I didn't like the quality of the print, it was blurry and off centre. Although the customer service was great they helped resolve my problem very quickly.
4 november 2024
Review zonder uitnodiging
Antwoord van GearLaunch
Hello Rae,
Thank you for your feedback, and we’re sorry to hear about the issues with your order.
Our team always strives to provide fast and efficient service, and we're glad we were able to address your concerns.
Please don’t hesitate to reach out if you have any further questions. We appreciate your patience and look forward to hearing back from you once everything is received.
Best,
GearLaunch
The two shirts were smaller than…
The two shirts were smaller than anticipated, and customer service responded quickly to my request for an exchange. I was quite surprised at their promptness and care in exchanging the shirts within policy. I am happy and will order from them again.
28 oktober 2024
Review zonder uitnodiging
Antwoord van GearLaunch
Hello Ken,
Thank you for your kind review! We're sorry the shirts weren't the perfect fit initially, but we're delighted to hear that our Customer Service team could assist you promptly. Your satisfaction means a lot to us, and we’re so glad we could make things right. We look forward to serving you again in the future!
Best,
GearLaunch
My ordered shipment not received
I ordered a T-shirt printed with some logo but unfortunately I never received the shipment. Upon reporting company responded and immediately and lquick investigation started shipment warranty process and promised to resend the same ASAP.
The support staff very courteously and efficiently handled my queries and I think initiated the replacement process.
Waiting to receive the same
15 oktober 2024
Review zonder uitnodiging
Antwoord van GearLaunch
Hello,
We appreciate your kind words! It's our priority to ensure that every customer is satisfied, and we're glad we could resolve the issue for you. Your understanding and positive feedback mean a lot to us!
Please keep an eye on your inbox; you'll receive a new tracking number soon.
Best,
GearLaunch
worst seller support ever
worst seller support ever.
says they will fix in email but does not fix the problems.
little to no support on seller side these days.
3 november 2024
Review zonder uitnodiging
Antwoord van GearLaunch
Hello Johnny,
Thank you for reaching out. We're sorry for the issues you're experiencing while setting up your store with us.
We'll be happy to assist you; please send us your store name and domain name to support@gearlaunch.com so we can fix that right away.
Best,
GearLaunch
Thanks for your good response
I had ordered a cool T-shirt with Kris Kristofferson. But since I had forgotten my first name, though I believe I would have gotten the T-shirt with my last name and correct adress. The problem in hand was notified but it was received to my junkmail box.
But a link with a 10 % Discount I have designed my own much more cooler hoodie . Thanks for your good response. We can only hope the store owners will come with new cool T-shirt products.
I hope then I will be notified.
From Norway 😎😁
29 oktober 2024
Review zonder uitnodiging
Antwoord van GearLaunch
Hello Sumanitu,
Thank you for the 5-star review! Don't hesitate to contact us at hello@gearlaunch.com if you need further assistance.
Best,
GearLaunch
GearLaunch enables scammers to easily setup a webshop for scamming and does nothing to stop it.
A scammer is repeatedly posting a stolen sketch on t-shirts and sweatshirts to sell on a public Facebook group (Somes Sound 12 ½ sailboat group) under fake Facebook profiles using the GearLaunch webshop platform. In researching this its clear that GearLaunch is hiding behind their third party agreements claiming they are not responsible, but yet they continue to provide a means for scammers to scam and do nothing to stop it despite the endless complaints. Sending a complaint to their legal dept, as they repeatedly advise, is useless.
21 oktober 2024
Review zonder uitnodiging
Antwoord van GearLaunch
Hello Pags,
Thank you for bringing this to our attention. We truly appreciate your effort in reporting it.
Please note that GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not do any advertising or marketing for those online stores, nor does it print or ship items purchased from those online stores.
At GearLaunch, we take these claims very seriously. This type of claims should be sent to legal@gearlaunch.com, and they need to include the information outlined here: https://www.gearlaunch.com/dmca/
To help us investigate further, we kindly ask that you provide the name of the online store that the link directed to. Additionally, screenshots of the post and the Facebook profile would be extremely helpful in our efforts to look into this matter. However, because each individual store owner handles their own social media and advertising for their website, we strongly recommend reporting the Facebook posts and profiles to their support team directly.
Please send us this information at your earliest convenience to hello@gearlaunch.com, and we will take immediate steps to address the situation.
Thank you again for your vigilance and cooperation.
Best,
GearLaunch
Scammers are getting creative
Scammers are getting creative! I received a tag from what I thought was my friend on one of her Facebook posts. This person create a Facebook account using her name, profile pic and tagged me and a few of her friends to a link to Gear Launch to purchase merchandise, which she would get a portion of the sales! I only found out after speaking to her today that someone recreated her account and is selling merchandise with her name and photo through this website! I've notified PayPal and reported it to BBB. Please beware!
23 oktober 2024
Review zonder uitnodiging
Antwoord van GearLaunch
Hello Angele,
Thank you for bringing this to our attention. This sounds like a very serious issue, and we truly appreciate your effort in reporting it.
To help us investigate further, we kindly ask that you provide the name of the online store that the link directed to. Additionally, screenshots of the post and the Facebook profile would be extremely helpful in our efforts to look into this matter. However, because each individual store owner handles their own social media and advertising for their website, we strongly recommend reporting the Facebook posts and profiles to their support team directly.
Please send us this information at your earliest convenience to hello@gearlaunch.com, and we will take immediate steps to address the situation.
Thank you again for your vigilance and cooperation.
Best,
GearLaunch
Eagle Fifthtuous Year The company got me the T-shirt I…
The company got me the T-shirt I thought I had ordered. Plus didn't expect me to return the previous T-shirt.
12 oktober 2024
Review zonder uitnodiging
Antwoord van GearLaunch
Hello Vicki,
Thank you for your feedback. We're thrilled to hear that we were able to resolve the issue with your order. Our team always strives to provide fast and efficient service, and we're glad we could make your experience a positive one. We look forward to having you shop with us again.
Best,
GearLaunch
My shirt came as promised
My shirt came as promised - correct size & colors. I will be wearing it to a high school;/grade school reunion.
5 oktober 2024
Review zonder uitnodiging
Antwoord van GearLaunch
Hello Ralph,
Thank you for your wonderful review! We're thrilled to hear that you were pleased with our products.
We look forward to serving you again soon.
Best,
GearLaunch
Quality product with my Alumni Logo
Quality product with my Alumni Logo. Warm and comfortable.
10 oktober 2024
Review zonder uitnodiging
Antwoord van GearLaunch
Hello Fred,
Thank you for the 5-star review! We're thrilled to hear that you were pleased with our products.
We look forward to serving you again soon.
Best,
GearLaunch
I would really love to write a positive…
I would really love to write a positive review but unfortunately I can't. My order was for 2 tee-shirts and a hoodie. The price was ridiculously high and the size ran small for the size on the tee-shirt. The size on the hoodie is fine. I received one tee-shirt and the hoodie. I received the missing tee-shirt.
2 oktober 2024
Review zonder uitnodiging
Antwoord van GearLaunch
Hello A.J.,
Thank you for your feedback, and we’re sorry to hear about the issue with your order.
We see that you've been in touch with our customer service team, and we can confirm that your missing t-shirt has already been shipped, and you should receive it soon; please check your email and keep an eye on the tracking information for updates.
Please don’t hesitate to reach out if you have any further questions, and we truly hope the second t-shirt meets your expectations.
We appreciate your patience and look forward to hearing back from you once order is completed.
Best,
GearLaunch
Awesome Service
Had an inquiry on an order I received. The representative I contacted immediately responded and took care of my inquiry. Her name is Kim. She is an awesome person and an asset to your company.
Very satisfied with the customer service I received and will continue to purchase items from them.
4 oktober 2024
Review zonder uitnodiging
Antwoord van GearLaunch
Hello Santos,
Thank you so much for your kind words and for recognizing Kim's excellent work! We’re thrilled to hear that she provided you with such great service. She's indeed a valued member of our team, and it’s wonderful to know she made a positive impact on your experience. We’re grateful for your continued support and look forward to serving you again soon!
Best,
GearLaunch
Absolutely first class never a problem …
Absolutely first class never a problem with my order that I did twice by mistake issued a refund straight away and with a nice response customer service at it best will definitely shop there again
WELL DONE TO ALL THE STAFF
6 oktober 2024
Review zonder uitnodiging
Antwoord van GearLaunch
Hello Michael,
Thank you so much for your kind words! We're thrilled to hear that you had an excellent experience with us. Providing top-notch customer service and helping our customers is our priority. We can’t wait to have you shop with us again!
Best,
GearLaunch
well worth it !!
good quality, fast service. Just what you want when ordering on line
23 september 2024
Review zonder uitnodiging
Antwoord van GearLaunch
Hello Benedict,
We appreciate your kind words and are delighted to know you had a positive experience with us. It’s great to hear that our products and delivery met your expectations.
We can’t wait to have you shop with us again!
Best,
GearLaunch
Ordered a hoodie with logo on the…
Ordered a hoodie with logo on the front. Hoodie is a vgood quality garment. Unfortunately the printed logo was blurred in several places. After a couple of emails with pictures i was told a reprint upto standard was not possible and have been given a refund. The review was a 4 star because of the poor print. The customer service is worth a 5.
1 oktober 2024
Review zonder uitnodiging
Antwoord van GearLaunch
Hello Mick,
Thank you for your honest feedback. We’re glad to hear you were happy with the quality of the hoodie and our customer service, though we’re sorry that the print didn’t meet expectations. We appreciate your understanding, and while we couldn’t reprint the design, we’re glad we could resolve the issue.
We hope to have the chance to provide you with a better experience in the future.
Best,
GearLaunch
Best customer service ever
Best customer service ever! I made a mistake on my order and emailed them. I had a reply and the problem was fixed within an hour!! Will gladly buy from GearLaunch again!
25 september 2024
Review zonder uitnodiging
Antwoord van GearLaunch
Hello,
Thank you so much for your amazing feedback! We're thrilled to hear that we were able to resolve the issue with your order so quickly. Our team always strives to provide fast and efficient service, and we're glad we could make your experience a positive one. We look forward to having you shop with us again.
Best,
GearLaunch
Fraud-scam site
The t-shirts arrived and not only did it have the wrong mascot (should be a cougar not a lion with a bird head), but the quality is cheap. One washing and it won't fit for sure
25 september 2024
Review zonder uitnodiging
Antwoord van GearLaunch
Hello Mrs. O,
We’re very sorry to read about the issue with your order. Please send us images of the item received showing the details you’ve described in your review at hello@gearlaunch.com, we will be happy to process a replacement at no additional cost.
We look forward to hearing from you.
Best,
GearLaunch
Love the t-shirt and the ceramic mug I…
Love the t-shirt and the ceramic mug I ordered. I do plan to make more purchases from their website. Customer Service was quick to respond to a question I had about my order. (I have purchased from other websites, with very much less than satisfactory experiences).
18 september 2024
Review zonder uitnodiging
Antwoord van GearLaunch
Hello Maryann,
Thank you so much for your kind words! We’re delighted to hear that you love your t-shirt and ceramic mug and had a great experience with our customer service.
We’re so glad we could provide a better experience compared to others. We can’t wait to have you shop with us again!
Best,
GearLaunch
I have had nothing but absolute great…
I have had nothing but absolute great customer service with this company and I do recommend this company to other people as far as friends and family. They help you with anything small or big and they never cease to amaze me with their customer service. Keep up the good work to all the Employees you guys are totally awesome thank you for your service and your customer service!
25 september 2024
Review zonder uitnodiging
Antwoord van GearLaunch
Hello Tina,
Thank you so much for your incredible feedback! We’re thrilled to hear that our customer service has left such a positive impression on you. Your kind words truly motivate us to keep up the great work. We’re grateful for your recommendations to friends and family and are here whenever you need us.
Thank you again for your support—we're lucky to have customers like you!
Best,
GearLaunch
SCAM ALERT!
Gearlaunch are a fraudulent site selling counterfeit merch with ripped off designs on them. Beware!
As you can see Trustpilot have a disclaimer saying “We’ve detected a number of fake reviews for this company” and it’s clear this is the case for their positive reviews as they are a scam and would have 1 star otherwise.
12 september 2024
Review zonder uitnodiging
Antwoord van GearLaunch
Hello Kay,
Thank you for your message.
I can assure you that all of our positive reviews are from verified purchases. If they weren't, they would have been flagged or removed by Trustpilot.
Please note that GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not do any advertising or marketing for those online stores, nor does it print or ship items purchased from those online stores.
At GearLaunch, we take these claims very seriously. This type of claims should be sent to legal@gearlaunch.com, and they need to include the information outlined here: https://www.gearlaunch.com/dmca/
If you have already sent us an email, we can assure you that appropriate action has been taken.
Best,
GearLaunch
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