I ordered a tee shirt and when I received it, I owed an additional $6.01 for postage. I know when I ordered it, I paid for shipping. This is ridiculous. I, like the other reviewers on this page, wi... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Ordered a t-shirt and received an empty cardboard envelope. UPDATE: I received the replacement shirt with no problems, Debated a 3 star or 4 star and decided that I will go with a 4 star because the... Toon meer
Bedrijf heeft geantwoord
Stop enabling the blatant scammers using your platform. Dont tell me to report them. If you can't spot them, seeing as a 4 year old could spot them, then one would assume you are complicit. Her... Toon meer
Bedrijf heeft geantwoord
I destroyed my husband's fairly new tee shirt (Christmas gift) with bleach in a laundry oversight and was thrilled when the GearLaunch team responded to my request to duplicate the order in March. Bo... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
GearLaunch is the one-stop-shop where sophisticated e-commerce merchants grow their businesses. From production to fulfillment to customer service, GearLaunch makes commerce simple.
Contactgegevens
Salt Lake City, Verenigde Staten
- +1 844-900-0887
- hello@gearlaunch.com
- www.gearlaunch.com
2,8
Gemiddeld
299 reviews
Heeft 95% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
DO NOT BUY FROM THEM
Do not buy from richcart-us or This company. They set up a fake account to offer merch from my high school and then never delivered the product. Customer Service included a USPS Tracking number that didn't exist on USPS website. They send fake emails with a "ticket number" and then send forms to try to get your signature and personal info. BUYER BEWARE.
10 april 2025
Review zonder uitnodiging
Antwoord van GearLaunch
Hello Randy,
We’re sorry to hear about your experience and appreciate the opportunity to clarify.
When you placed your order, a confirmation email with your order details was sent, followed by a shipping notification that included your tracking number. As explained by our Customer Service team, your item was shipped via USPS Flats. This shipping method doesn’t display detailed tracking on the USPS website, but real-time scan updates are available through the EasyPost tracking link we provided.
You also selected the shipping warranty at checkout, which allows us to offer a replacement or refund if the item is lost or arrives damaged. To process this, we kindly ask customers to complete a short form for verification purposes.
After reviewing your tracking details, we’ve confirmed that the package is being returned to us. A replacement order is already in progress, and our Customer Service team has reached out again to confirm your address to ensure a successful delivery.
If you have any further questions or concerns, please don’t hesitate to reply to the latest email from our team. We’re here to help.
Best,
GearLaunch
FRAUD
They had a seller create a fake social media account, join our class reunion group posing as a classmate. The fake account posted school alumni merch, indicating that the sales would fund our upcoming reunion expenses. This was a LIE. This person never went to our school and the sales do not benefit our reunion, only their own pockets. DO NOT BUY from this seller. Will not refund.
18 april 2025
Review zonder uitnodiging
Antwoord van GearLaunch
Hello,
Thank you for bringing this to our attention. This sounds like a very serious issue, and we truly appreciate your effort in reporting it.
To help us investigate further, we kindly ask that you provide the name of the online store that the link directed to. Additionally, screenshots of the post and the Facebook profile would be extremely helpful in our efforts to look into this matter. However, because each individual store owner handles their own social media and advertising for their website, we strongly recommend reporting the social media posts and profiles to their support team directly.
Please send us this information at your earliest convenience to hello@gearlaunch.com, and we will take immediate steps to address the situation. Thank you again for your vigilance and cooperation.
Regards,
GearLaunch
Gear Launch - Buyer Beware
Product looked nothing like advertised and was defective. Gear Launch refused to offer a full refund.
28 april 2025
Review zonder uitnodiging
Antwoord van GearLaunch
Helo Lisa,
We're sorry to hear that your experience didn’t meet expectations. After reviewing your case, we confirmed that the item was not printed as ordered, and our Customer Support team issued a full refund for the product in accordance with our refund policy, which excludes shipping costs.
However, as a one-time exception, we have also refunded the shipping cost. This additional refund has been processed and should appear on your bank statement shortly.
We appreciate your feedback and the opportunity to make this right.
Best,
GearLaunch
Their 3rd party claimed to be…
Their 3rd party claimed to be affiliated with my High School. Shirts were purchased at crazy high price and a portion of the proceeds were to be donated. Come to find it was all a scam through Gear Launch. I highly recommend not doing business through them. High prices and low quality- stuff scratchy shirts.
18 april 2025
Review zonder uitnodiging
Antwoord van GearLaunch
Hello Teri,
Thank you for bringing this to our attention.
This sounds like a very serious issue, and we truly appreciate your effort in reporting it.
Please note that GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not do any advertising or marketing for those online stores, nor does it print or ship items purchased from those online stores.
To help us investigate further, we kindly ask that you provide the name of the online store that the link directed to. Additionally, screenshots of the post would be extremely helpful in our efforts to look into this matter.
Please send us this information at your earliest convenience, and we will take immediate steps to address the situation. Thank you again for your vigilance and cooperation.
Best,
GearLaunch
This company is a cheating company
This company is a cheating company, they take the profit that is left for the seller after selling the products through sellers, they take that profit by banning the store. And their product quality is very bad.
18 april 2025
Review zonder uitnodiging
Antwoord van GearLaunch
Dear Md Mamun,
We appreciate your feedback, though we must clarify the situation.
Your store was permanently deactivated due to repeated violations of our Terms of Service, specifically the use of protected trademarks related to musical artists. This type of content misleads buyers and exposes both our platform and sellers to legal risk.
As communicated via email last week, this is why your account was closed and associated profit withheld.
We take intellectual property rights seriously and are committed to maintaining a safe, compliant environment for all users.
If you have further questions, please reach out to our team directly.
Best,
GearLaunch
I ordered from GearLaunch
I ordered from GearLaunch. Never received a confirmation email, but my credit card was charged. I have submitted the contact form on their website every day since then. NO RESPONSE!!
22 maart 2025
Review zonder uitnodiging
Antwoord van GearLaunch
Hello Spencer,
We're sorry to hear about your experience and understand how frustrating this must be. Sometimes, confirmation emails can end up in the spam or promotions folder, so we recommend checking there just in case.
We want to make this right as quickly as possible. Please send us an email with the email address used to place the order at hello@gearlaunch.com and we'll be happy to review the status and provide an update.
We're here to help and appreciate your patience!
Best,
GearLaunch
Do not buy 'VINYL ONION' merchandise…
Do not buy 'VINYL ONION' merchandise from this shop! My logo has been stolen! There is no official Vinyl onion merchandise at this moment, and this logo is copyright ©️
13 maart 2025
Review zonder uitnodiging
Antwoord van GearLaunch
Hello Mr. Greener,
Thank you for your message. Please note that GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not own or operate any store.
It’s very simple to contact us. Notices of copyright infringement should be sent to legal@gearlaunch.com, and they need to include the information outlined here: https://www.gearlaunch.com/dmca/
The notice should include the identification of the material that is claimed to be infringing and the location of the infringing materials that the copyright owner seeks to have removed, with sufficient detail so that GearLaunch is capable of finding and verifying its existence.
At GearLaunch, we take these claims very seriously. Once we receive appropriate documentation, we will work to ensure the items are removed promptly.
If you have already sent us an email, we can assure you that appropriate action has been taken.
Best,
GearLaunch
Horrible
Horrible. IP violations galore. legal at gearlaunch.com no longer exists. The platform needs to be sued instead of the individual vendors since the platform doesn't even enforce their own terms and conditions and ignores all C&D / DMCA requests. Class action incoming.
26 februari 2025
Review zonder uitnodiging
Antwoord van GearLaunch
Hello Michael,
Thank you for your message. Please note that GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not own or operate any store.
It’s very simple to contact us. Notices of copyright infringement should be sent to legal@gearlaunch.com, and they need to include the information outlined here: https://www.gearlaunch.com/dmca/
I can assure you that the legal email address works properly.
The notice should include the identification of the material that is claimed to be infringing and the location of the infringing materials that the copyright owner seeks to have removed, with sufficient detail so that GearLaunch is capable of finding and verifying its existence.
At GearLaunch, we take these claims very seriously. Once we receive appropriate documentation, we will work to ensure the items are removed promptly.
If you have already sent us an email, we can assure you that appropriate action has been taken.
Best,
GearLaunch
Order a T shirt for my Grandson on the…
Order a T shirt for my Grandson on the 1st January. Continued to track purchase . Apparently " delivery failed on the 17th January " Don't understand!!! I was home all day that day. Emailed the company and received advice back it would be delivered in 48 hours. But this never happened. Emailed the company again and was told to check the local Post Office as it would have been dropped off there for collection due to not being able to be delivered. Went to the Post Office, they had no record.
Emailed again , response was if not delivered by the 17th February to contact them again.
Emailed again saying this is not acceptable. Have not received any correspondence since. Do not use this company they cannot even give me a contact for the courier company!
17 januari 2025
Review zonder uitnodiging
Antwoord van GearLaunch
Hi Ray,
We sincerely apologize for the inconvenience and frustration caused by the delivery delay. We understand how important it is for your order to arrive on time, and we appreciate your patience.
As our Customer Service team has explained, international deliveries typically take 4-6 weeks to arrive, depending on customs processing and local postal services in the destination country. While we understand this may be frustrating, we kindly ask that you allow until February 17 for your package to arrive.
If you have not received your order by February 17, please reach out to us again, and we will be happy to assist you with either a replacement or a refund. Thank you for your understanding.
Best,
GearLaunch
Fake/unauthorized club gear…
Advertising fake/unauthorized club gear on supporters FB groups.
Reported continuously to FB - but never any action ☹️
29 december 2024
Review zonder uitnodiging
Antwoord van GearLaunch
Hello,
Thank you for reaching out, and we’re very sorry to hear about the frustration this experience has caused.
Please note that GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not do any advertising or marketing for those online stores, nor does it print or ship items purchased from those online stores.
At GearLaunch, we take these claims very seriously. This type of claims should be sent to legal@gearlaunch.com, and they need to include the information outlined here: https://www.gearlaunch.com/dmca/
Best,
GearLaunch
The great and responsive service team…
The great and responsive service team at Dingeas. Top notch. Highly recommend this company.
2 december 2024
Review zonder uitnodiging
Antwoord van GearLaunch
Hello GH,
Thank you so much for your kind words! Providing top-notch customer service and helping our customers is our priority. If you have any more questions or need further assistance, feel free to reach out anytime!
Best,
GearLaunch
Extremely disappointed
I received a t-shirt & tank top that both said were Large but the t-shirt was clearly for a child & the tank top too big. Neither the telephone number nor the email on my order confirmation page worked! Just sent an email through this page but I am not holding my breath. Extremely disappointed that my college reunion allowed this company to advertise shirts when it doesn't seem to be reputable.
3 december 2024
Review zonder uitnodiging
Antwoord van GearLaunch
Hello Christina,
We sincerely apologize for the issue with your order. Our records indicate that you’re already in contact with one of our Customer Service agents, who is assisting you with this matter. To help us resolve your concern promptly, our team has requested additional details about the item you received. We kindly ask that you provide this information at your earliest convenience.
Thank you for your cooperation, and we’re committed to resolving this for you as quickly as possible.
Best,
GearLaunch
I had an issue with my order
I had an issue with my order, so I emailed support. They were very quick to get back to me, and resolved my issue in a timely manner. They were very polite and professional. I would recommend them highly.
26 november 2024
Review zonder uitnodiging
Antwoord van GearLaunch
Hello Kelly,
Thank you for your feedback! We're happy to hear that our team was able to quickly make things right and that you were pleased with the outcome. Thank you for the recommendation and we look forward to serving you again in the future!
Best,
GearLaunch
A color discrepancy
I wrote expressing my problem; and, within a week had a positive resolution. I was very unhappy with the color of the t-shirt I received and I believed it did not match the color described or shown. A one time resolution was arranged wherein I was to receive another like t-shirt the color of my choice and keep the first shirt.
I am very pleased with the outcome of my
Case. I love Trend-Teez shirts for multiple reasons and continue to purchase and wear them. I buy both long classic unisex and short sleeve and they fit and feel wonderful.
21 november 2024
Review zonder uitnodiging
Antwoord van GearLaunch
Hello Alice,
Thank you so much for the updated feedback!
We're happy to hear that our team was able to quickly make things right and that you were pleased with the outcome. We look forward to serving you again in the future!
Best,
GearLaunch
I had a question about the tracking…
I had a question about the tracking number and your team responded and cleared everything up. 11/23, As said in the tracking, my T shirt arrived today and I'm already wearing it. Thank you all !!!!!!
23 november 2024
Review zonder uitnodiging
Antwoord van GearLaunch
Hi Michael.
We truly appreciate your wonderful review! It's great to know that we could provide you with the support and answers you needed. Your satisfaction is our goal. Don't hesitate to contact us if you need anything else.
Enjoy your shirt!
Best,
GearLaunch
I had an urgent question because Canada…
I had an urgent question because Canada Post just went on strike the day after I ordered and I let them know. The company responded within a couple of hours and let me know what stage my custom tee-shirt was at. I'm satisfied that the whole process is smooth and fast! Take care, from Alberta Canada!!!
16 november 2024
Review zonder uitnodiging
Antwoord van GearLaunch
Hello Erika,
Thank you so much for your kind words! We're thrilled to hear that you had an excellent experience with us. Providing top-notch customer service and helping our customers is our priority. If you have any more questions or need further assistance, feel free to reach out anytime.
Best,
GearLaunch
Reliable
Quality of my order best Ive seen in a while. Great communication in filling my order and keeping me apprised of its delivery
20 november 2024
Review zonder uitnodiging
Antwoord van GearLaunch
Hello Elaine,
We appreciate your kind feedback! It's wonderful to know that you had a positive experience with us and that we could help you resolve any issues. We're always here to support you, so feel free to reach out whenever you need assistance.
Best,
GearLaunch
Great company, product, service. Give it 10 stars
My whole experience from start to finish was professional and reassuring. The design is beautiful, and I really hope it holds up in the wash because my girlfriend wears it almost every day. I joke though, she would like too though, I'm sure. She is in love with the shirt and mug.
12 november 2024
Review zonder uitnodiging
Antwoord van GearLaunch
Hello Rich,
Thank you for such a fantastic review! We’re so happy to hear that you loved the whole experience and that the shirt and mug are such a hit with your girlfriend. Knowing they’re cherished makes our day.
Thanks again for your kind words and support!
Best,
GearLaunch
This company is operating by deception and fraud
On my high school reunion page, which is Hartford Public high school class of 77 it looked like a member of our class was advertising a T-shirt from Hartford Public high school class of 77 and I ordered it but when it came, it was for a Catholic high school in Ohio and it was very low quality And I demanded a refund and they will not give it to me. This is totally fraudulent.
1 november 2024
Review zonder uitnodiging
Antwoord van GearLaunch
Hello Michael,
Thank you for your feedback, and we sincerely apologize for the issue you experienced with your order.
When an order is placed, we send a confirmation email with the item details for verification to ensure everything is correct before printing. In this case, the item was printed as it was ordered, which is why we’re unable to issue a refund.
Unfortunately because your order is disputed, the funds are withheld by your payment institution until the issue is resolved. Please follow up with them about the status of your dispute.
We apologize for the inconvenience.
Best,
GearLaunch
FB profile picture showed a friends…
FB profile picture showed a friends profile picture and pretended that they were selling for them. After I placed an order my friend said they knew nothing about any products being sold. Beware the company is a scam. I canceled my order immediately within 5 minutes and they didn’t cancel the order. I went back onto the link and they changed the profile picture so it didn’t look like my friends profile. This is a total scam. Do NOT buy anything on social media
30 oktober 2024
Review zonder uitnodiging
Antwoord van GearLaunch
Hello Vel,
Thank you for reaching out.
Please note that GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not own or operate those online stores, does not do any advertising or marketing for those online stores, does not create or own any of the images used on those online stores, nor does it print or ship items purchased from those online stores.
Please contact us at hello@gearlaunch.com with your order information; we'll be glad to look into it.
Best,
GearLaunch
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