We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

I ordered a tee shirt and when I received it, I owed an additional $6.01 for postage. I know when I ordered it, I paid for shipping. This is ridiculous. I, like the other reviewers on this page, wi... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

Ordered a t-shirt and received an empty cardboard envelope. UPDATE: I received the replacement shirt with no problems, Debated a 3 star or 4 star and decided that I will go with a 4 star because the... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Stop enabling the blatant scammers using your platform. Dont tell me to report them. If you can't spot them, seeing as a 4 year old could spot them, then one would assume you are complicit. Her... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I destroyed my husband's fairly new tee shirt (Christmas gift) with bleach in a laundry oversight and was thrilled when the GearLaunch team responded to my request to duplicate the order in March. Bo... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. E-commerceservice

Geschreven door het bedrijf

GearLaunch is the one-stop-shop where sophisticated e-commerce merchants grow their businesses. From production to fulfillment to customer service, GearLaunch makes commerce simple.


Contactgegevens

2,8

Gemiddeld

TrustScore 3 uit 5

299 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 95% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 2 weken

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

T-shirts

Contacted seller with a question of where my order was. Got a reply same time mine was sent. Reply stated not send any more question as it would delay service. Got email that they were being shipped and date to expect.
Quality was great and t-shirts arrived 3 days early. Can't thank them enough for thier customer service.
Thank you
Paul Ellinwood

17 juni 2024
Review zonder uitnodiging
Logo GearLaunch

Antwoord van GearLaunch

Hello Paul,

Thank you for sharing your positive experience with us! We’re grateful for your business. Enjoy your new t-shirts!

Best,
GearLaunch

Beoordeeld met 1 van de 5 sterren

SCAM: Somebody is using this platform for…

Scammers use this website's platform for selling copyrighted materials. You have violated infringements by using our trademarks and merchandising our protected logos. Cease immediately and stop extorting customers on our online pages by misrepresentation.

18 juni 2024
Review zonder uitnodiging
Logo GearLaunch

Antwoord van GearLaunch

Hello,

Thank you for your message. Please note that GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not do any advertising or marketing for those online stores, nor does it print or ship items purchased from those online stores.

At GearLaunch, we take these claims very seriously. This type of claims should be sent to legal@gearlaunch.com, and they need to include the information outlined here: https://www.gearlaunch.com/dmca/

If you have already sent us an email, we can assure you that appropriate action has been taken.

Best,
GearLaunch

Beoordeeld met 5 van de 5 sterren

Nice quality t shirt true to size and…

Nice quality t shirt true to size and would definitely order more in the future.

16 juni 2024
Review zonder uitnodiging
Logo GearLaunch

Antwoord van GearLaunch

Hello Silvia,

Thank you so much for the 5-star review! We hope to be of service in the near future.

Best,
GearLaunch

Beoordeeld met 5 van de 5 sterren

À recommander

Très bon service rapide et courtois

11 juni 2024
Review zonder uitnodiging
Logo GearLaunch

Antwoord van GearLaunch

Hello Michel,

Thank you so much for the 5-star review!

We hope you enjoy your purchase.

Best,
GearLaunch

Beoordeeld met 5 van de 5 sterren

So happy with the customer service I…

So happy with the customer service I received the company went above and beyond I am truly grateful and happy and I will definitely be a return customer

7 juni 2024
Review zonder uitnodiging
Logo GearLaunch

Antwoord van GearLaunch

Hello Shannon,

Thank your for sharing your experience with our Customer Service team! We look forward to being of service again in the future.

Best,
GearLaunch

Beoordeeld met 5 van de 5 sterren

Ordering online is Always a Crap Shoot

Ordering online is Always a Crap Shoot
But the T-shirt I ordered is not only AWESOME! The turnaround time was great as well! Couldn't be Happier!

9 juni 2024
Review zonder uitnodiging
Logo GearLaunch

Antwoord van GearLaunch

Hello MB,

Happy customers make us happy! We hope you enjoy your purchase

Regards,
GearLaunch

Beoordeeld met 5 van de 5 sterren

Had to change my order

Ordered wrong item. Was quick to contact me. Refunded my money in a timely manner.

26 mei 2024
Review zonder uitnodiging
Logo GearLaunch

Antwoord van GearLaunch

Hello Vicky,

Thanks for your review! It's great to know that our Customer Service team was able to solve your problem easily as that is what we strive to do every day.

We look forward to being of service again in the future.

Regards,
GearLaunch

Beoordeeld met 5 van de 5 sterren

Perfect gift

I've been wanting to get my Dad shirts of the ships that he was on when he was in the service.
I am so excited.
This is such a great idea!@
Thank you. My Dad is next to impossible to find a gift he will truly enjoy. These are perfect.

6 mei 2024
Review zonder uitnodiging
Logo GearLaunch

Antwoord van GearLaunch

Hi Pamela,

Thank you so much for the 5-star review! We hope your dad enjoys the gift.

Best,
GearLaunch

Beoordeeld met 5 van de 5 sterren

Excellent Experience

Calefist.com is a top company with excellent customer service. I think they have the best communication going, and I would encourage customer hopefuls to try their service. Their products are quality too.
Charlene Lutes, Michigan

15 mei 2024
Review zonder uitnodiging
Logo GearLaunch

Antwoord van GearLaunch

Hello Charlene,

Thank you for sharing your positive experience!

We look forward to being of service again in the future.

Best,
GearLaunch

Beoordeeld met 5 van de 5 sterren

I’m still waiting on My T Shirt

I’m still waiting on My T Shirt! Where is it?

19 mei 2024
Review zonder uitnodiging
Logo GearLaunch

Antwoord van GearLaunch

Hello Margaret,

Thank you for the 5-star review. The replacement of your order was delivered on May 20.

If you have any doubts or questions, please reply to the email our Customer Service sent you a couple of days ago.

Best,
GearLaunch

Beoordeeld met 1 van de 5 sterren

Sent me a product without postage

Sent me a product without postage. it went back because I didn’t have the extra money at the end of the month. I live on a fixed income. So now I'm out $40 and no shirt.

24 april 2024
Review zonder uitnodiging
Logo GearLaunch

Antwoord van GearLaunch

Hello,

We apologize for the issue with your order. Since you didn't provide any details to identify your order, please send an email at hello@gearlaunch.com and our Customer Service team will be glad to assist you and review the status of your order.

Best,
GearLaunch

Beoordeeld met 1 van de 5 sterren

I wish I could give them zero stars.

I wish I could give them zero stars.

My Order was placed on April 27, 2024
My credit card was billed on April 29, 2024
It is now May 12th, 2024, which 15 days since I placed my order, and 13 days since they charged my credit card. My products have still not arrived.

I have to say that this is pretty much the worst online shopping experience I've ever had. After contacting their support team on My 7th their response was simply a link to a webpage that I had already visited which had no new or relevant information concerning my order other than that it had been received.
Checking that webpage now it shows that I should receive my order on May 14th. Hey, that's only 17 days after I placed it and 15 days after they charged my card!

I consider this very unethical business practice. I think this is the first time ever that my card was charged by a company before the product was shipped.

With what I have experienced so far, I am skeptical of it arriving at all.

You may wish to stay away from this company.

12 mei 2024
Review zonder uitnodiging
Logo GearLaunch

Antwoord van GearLaunch

Hello Michael,

Thank you for your message. Because all our products are printed to order, we can only offer an estimated delivery date, as you already confirmed in your confirmation email.

After checking the tracking information of your order, we see it was delivered today.

If you have any questions, please reply to the email our Customer Service sent you a couple of days ago. We'll be happy to help.

Best,
GearLaunch

Beoordeeld met 5 van de 5 sterren

Quick and easy refund

When I requested a refund I had no difficulty locating who to contact and was given the refund in a very timely manner. Thank you!

3 mei 2024
Review zonder uitnodiging
Logo GearLaunch

Antwoord van GearLaunch

Hello Cyndy,

Thank you so much for your trust! We look forward to being of service again in the future.

Best,
GearLaunch

Beoordeeld met 1 van de 5 sterren

Overseas Scam Companies

This company has again allowed an overseas scam company to post items with a legitimate business logo in the US without permission of the US business. These scam businesses are attempting to recoup money for items they have no right to copy! Your automated response is the same for every review complaint. Change your logarithm and have actual people respond.

7 mei 2024
Review zonder uitnodiging
Logo GearLaunch

Antwoord van GearLaunch

Hello Kathy,

Thank you for your message. Please note that GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not do any advertising or marketing for those online stores, nor does it print or ship items purchased from those online stores.

At GearLaunch, we take these claims very seriously. This type of claims should be sent to legal@gearlaunch.com, and they need to include the information outlined here: https://www.gearlaunch.com/dmca/

If you have already sent us an email, we can assure you that appropriate action has been taken.

Best,
GearLaunch

Beoordeeld met 5 van de 5 sterren

Ordered an XL tee and was very…

Ordered an XL tee and was very satisfied that it was a good quality tee that was actually an XL size.
Shirt came in the time that was quoted and was able to track it's progress.
Very happy with the overall experience.

30 april 2024
Review zonder uitnodiging
Logo GearLaunch

Antwoord van GearLaunch

Hello,

Thank you for the 5-star review!

We look forward to being of service again in the future.

Best,
GearLaunch

Beoordeeld met 5 van de 5 sterren

What Excellent Service!

What outstanding customer support/service! I made a mistake when ordering and didn't check the size before I submitted my order. ( totally my fault) The next day, when I realized what I'd done, I contacted vcgtee and was able to order my correct size with no hassle, and Kim was extremely helpful, friendly & professional (you're the best!) I'll definitely be ordering from this company again--people who care about their customer's satisfaction! THANK YOU--you are very much appreciated!

29 april 2024
Review zonder uitnodiging
Logo GearLaunch

Antwoord van GearLaunch

Hello Teresa,

Thank you for sharing your positive experience working with Kim!

We're happy to hear that we were able to update your order without too much hassle.

Thank you for your preference!

Best,
GearLaunch

Beoordeeld met 5 van de 5 sterren

Ordered a great looking shirt

Ordered a great looking shirt, but then had an issue with the package not being delivered and no shipping updates available. Contacted the company and they were right on it, verifying all the info, following up with me every step, and ultimately reprinting and reshaping the shirt which was as great as I had hoped. Fantastic customer service, and a really cool shirt!!

16 april 2024
Review zonder uitnodiging
Logo GearLaunch

Antwoord van GearLaunch

Hello Marlise,

Thanks for the 5-star review! We're happy to hear that our Customer Service team replaced your order without too much hassle.

Enjoy your purchase!

Best,
GearLaunch

Beoordeeld met 5 van de 5 sterren

I saw these and wanted to help Robin and these folks

I saw these Ts online and they did what they were supposed to, letting me know that a lady I admire has expanded her acting to doing music as well. Since music has been a big part of my life I had to have one. The artwork was good and not to Goddy...just right. However you have to keep in mind that colors really grab you when they are on a black background. I cannot wear black Ts in summer as I get too hot so I ordered mine in a light grey color. It just didn't grab me like the black background did. I though maybe they would use brighter ink on lighter backgrounds and maybe they will. My experience was positive as they took my advice when I explained that the colors washed out to me on a light background so they offered me another T free of charge and I can use my grey one for sleeping as it is comfortable. I let them choose the color and just told them to senfd a T that is light enough to be comfortable in hot weather yet dark enough to make the statement stand out on the T. They sent me the green T which is a good combination of light enough to be comfortable in all weather and yet the colors stand out much better than on the grey T. this company listens to their buyers and that is a great company. We compromised on the color and my artwork stands out much better now. They were not only easy to work with but genuinely cared about my happiness and satisfaction. I will do business with these people again and help any way I can as they are good people and well meaning!

20 april 2024
Review zonder uitnodiging
Logo GearLaunch

Antwoord van GearLaunch

Hello Al,

Happy customers make us happy make us happy!

We're glad our team took your advice and made the placement process easy for you.

We hope you enjoy your purchase!

Regards,
GearLaunch

Beoordeeld met 5 van de 5 sterren

I ordered the "I am Ammosexual

I ordered the "I am Ammosexual - I oil my guns with Liberal Tears" t-shirt and coffee cup. I got my cup quick but I contacted support inquiring about my t-shirt. They got back to me in less than 24 hours. As they asked, I waited a couple more days and did receive my shirt. They were on the ball. I would definitely order from them again.

10 april 2024
Review zonder uitnodiging
Logo GearLaunch

Antwoord van GearLaunch

Hello Ober,

Thank you for sharing your positive experience!

We look forward to being of service again in the future.

Best,
GearLaunch

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.

Lees meer over geverifieerde reviews.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer