I ordered a tee shirt and when I received it, I owed an additional $6.01 for postage. I know when I ordered it, I paid for shipping. This is ridiculous. I, like the other reviewers on this page, wi... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Ordered a t-shirt and received an empty cardboard envelope. UPDATE: I received the replacement shirt with no problems, Debated a 3 star or 4 star and decided that I will go with a 4 star because the... Toon meer
Bedrijf heeft geantwoord
Stop enabling the blatant scammers using your platform. Dont tell me to report them. If you can't spot them, seeing as a 4 year old could spot them, then one would assume you are complicit. Her... Toon meer
Bedrijf heeft geantwoord
I destroyed my husband's fairly new tee shirt (Christmas gift) with bleach in a laundry oversight and was thrilled when the GearLaunch team responded to my request to duplicate the order in March. Bo... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
GearLaunch is the one-stop-shop where sophisticated e-commerce merchants grow their businesses. From production to fulfillment to customer service, GearLaunch makes commerce simple.
Contactgegevens
Salt Lake City, Verenigde Staten
- +1 844-900-0887
- hello@gearlaunch.com
- www.gearlaunch.com
2,8
Gemiddeld
299 reviews
Heeft 95% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
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Delivery Order
When My Tee Shirt Delivery did Not Show up, teesvanu.shop Got Right on it. Within a few Days I finally received my Order. I Love My Tee Shirt, and Absolutely Thank teesvanu for all the Support.
5 december 2023
Review zonder uitnodiging
Antwoord van GearLaunch
Hello Jeanne,
Thank you so much for the review! Due to the holiday season, delivery can take a little longer than usual. We appreciate your patience and hope you enjoy your purchase.
Best,
GearLaunch
Satisfaction guaranteed ✔️
I purchase a hoodie with a silk screened image… it arrive on time, but the image was partly blurred.
I sent a picture to support and they very quickly offered to replace it and I could keep the original hoody for my inconvenience.
A couple days later they were apologetic and advised they could not replace the hoodie as the image was no longer available and they offered a refund.
The refund was back on my credit card within 2 days!
I am extremely pleased! I still have a hoody for those blustery days and I have my refund.
27 december 2023
Review zonder uitnodiging
Antwoord van GearLaunch
Hello Monica,
Thank you so much for the 5-star review! We know that sometimes things don't go as planned, but we're glad our Customer Service team was able to refund your order without too much hassle.
We hope you can order again anytime soon.
Best,
GearLaunch
This company used our logo without…
This company used our logo without permission and then tried selling it on our own Facebook page. When I tried to communicate with them I was sent down the rabbit hole of "you will need to contact this person, etc., etc." and when I called the phone number I was provided it no longer took calls and the e-mail I was provided bounced back to me. Somehow someone in Legal got my message and finally took the item down. Pretty shady.
18 december 2023
Review zonder uitnodiging
Antwoord van GearLaunch
Hello St. Joe Kickers,
Thank you for your message. Please note that GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not own or operate any store.
It’s very simple to contact us. Notices of copyright infringement should be sent to legal@gearlaunch.com, and they need to include the information outlined here: https://www.gearlaunch.com/dmca/
The notice should include the identification of the material that is claimed to be infringing and the location of the infringing materials that the copyright owner seeks to have removed, with sufficient detail so that GearLaunch is capable of finding and verifying its existence.
At GearLaunch, we take these claims very seriously. We replied to your email and confirmed that the link you sent us had been removed on December 20th.
Best,
GearLaunch
This company uses copyrighted logos and…
This company uses copyrighted logos and designs without permission. Do NOT buy from this company
28 december 2023
Review zonder uitnodiging
Antwoord van GearLaunch
Hello Mel,
Thank you for your message. Please note that GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not own or operate any store.
It’s very simple to contact us. Notices of copyright infringement should be sent to legal@gearlaunch.com, and they need to include the information outlined here: https://www.gearlaunch.com/dmca/
At GearLaunch, we take these claims very seriously. The notice should include the identification of the material that is claimed to be infringing and the location of the infringing materials that the copyright owner seeks to have removed, with sufficient detail so that GearLaunch is capable of finding and verifying its existence.
We replied to the email you sent us last Friday and the link was removed.
Best,
GearLaunch
Very bad customer service
3 december 2023
Review zonder uitnodiging
Antwoord van GearLaunch
Hello Jadu,
Thank you for leaving a review. We are sorry that we didn’t meet your expectations. We would like to know the reason you left us this review. Knowing why will help us solve any issues for you, as well as improve our service for you and other customers going forward.
Please feel free to contact us directly at hello@gearlaunch.com with any questions or concerns; we’re happy to help.
Best,
GearLaunch
I received a t-shirt that was…
I received a t-shirt that was advertised on the American Cancer Walk. The shirt did not have the American Cancer logo on it. Also, it was suppose to be good quality Hanes t-shirt, the shirt was a cheat stiff shirt of poor quality. Lastly the print was very faint in some areas.my love gearlaunch
23 december 2023
Review zonder uitnodiging
Antwoord van GearLaunch
Hello Sumon,
This review is very similar to a review left by a customer several weeks ago. If you are a seller reposting a review left by one of your buyers, please help us update the review or contact our Seller Support team at support@gearlaunch.com.
Best,
GearLaunch
Outstanding product quality and great customer support
To be honest I was afraid to order anything online due to poor quality and products not being what they are advertised to be. But I bit the bullet and ordered a hoodie for my son for Christmas. I ordered it on Dec. 6th and it arrived today! I was truly blown away with it! The quality is outstanding and it's an actual hoodie...not one of those polyester cheap knock offs. It made my day and was worth every penny!! I had also contacted customer support because I was nervous that it would arrive late. More importantly than the product, they responded quickly and were absolutely fantastic!! I will definitely be ordering from them again!!
21 december 2023
Review zonder uitnodiging
Antwoord van GearLaunch
Hello Helen,
Thank you for your feedback! We love to hear that we met your expectations and we hope your son enjoyed his Christmas present.
Best,
GearLaunch
Friendly, courteous and professional.
The Customer Service Rep was very professional and knowledgeable. They handled my concern in a friendly and courteous manner to my full satisfaction.
20 december 2023
Review zonder uitnodiging
Antwoord van GearLaunch
Hello Randall,
Thank you for sharing your experience! It's validating to our team knowing we're providing this level of service.
Happy holidays,
GearLaunch
Gearlaunch
Gearlaunch is a business that profits from stolen IP. It is as simple as that. They claim to be a "platform" only and that it is not their responsibility if patrons illegally use their "platform" for theft. At least once a month for about the last six months, my business's social media gets flooded with posts "platformed" by Gearlaunch. They respond to hundreds of our social posts with a link to a Gearlaunch online store. It that looks like my business officially sponsors it because they use our logo. They also tag hundreds of our social media followers in those posts making it look like my business has started selling swag through Gearlaunch. Then scammers in conjunction with Gearlaunch print and sell swag with our logo without our permission while both the scammers and Gearlaunch profit from the sales. Gearlaunch prints and distributes the swag with the unauthorized use of our logo that has been purchased through their platform. Gearlaunch pays lip service and will ban that store after the damage has been done. When they ban one group that targets my business two more pop up with the exact scam. They do nothing to prevent the illegal use of IP. The most basic minimum due diligence, like reaching out to the business, could stop much of the problem. They won't do that. I have also repeatedly asked to know how much, if any, swag was sold without our permission. They won't answer that question. This takes up so much of my time, reporting, blocking, banning, dealing with an unapologetic Gearlaunch, explaining to customers who were tagged that we are not selling swag through Gearlaunch, and it is causing a real loss of revenue for my business. All one has to do is look at their reviews here and online to see that they don't care about the damage their lack of oversight causes to many businesses.
21 december 2023
Review zonder uitnodiging
Antwoord van GearLaunch
Hello Jim,
Thank you for your message.
Like we explained by email and in other reviews you've left, GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not do any advertising or marketing for those online stores, nor does it print or ship items purchased from those online stores.
The links you've reported by email have been removed.
We've addressed all the questions you've had by email. If you have additional questions or concerns, please email us at legal@gearlaunch.com.
Best,
GearLaunch
I ordered a shirt on December 11th paid…
I ordered a shirt on December 11th paid $55.60 for it and still haven't received it or a email im very disappointed I feel like I've been scammed it's the 19th of the month already! Customer support number says they are not offering support at this time on the number someone please help me;
19 december 2023
Review zonder uitnodiging
Antwoord van GearLaunch
Hello Pamela,
Thank you for your review and we're sorry that you haven't received your order.
We don't have items in stock, all items are custom printed/made to order. We just reviewed your order and we see that it has already shipped. Our customer service team will get in touch with you shortly to provide you with your tracking number. There could be unexpected delays because of the holiday season. We recommend keeping an eye on your tracking number until your package is delivered.
If you have any questions or concerns, don't hesitate to contact us at hello@gearlaunch.com.
Best,
GearLaunch
Gearlaunch.com's Flagrant Disregard for Intellectual Property Rights
Gearlaunch.com has allowed multiple instances of the sale of products featuring our logo without authorization, essentially providing a haven for intellectual property theft to thrive on their platform. Their audacity lies in their expectation that it should be the responsibility of the rightful owners of intellectual property to police and remove these violations from their platform.
Their lack of accountability and disregard for intellectual property rights showcases a clear disregard for both ethical and legal standards.
18 december 2023
Review zonder uitnodiging
Antwoord van GearLaunch
Hello Martin,
Thank you for your message.
Like we explained by email and in other reviews you've left, GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not do any advertising or marketing for those online stores, nor does it print or ship items purchased from those online stores.
The links you've reported by email have been removed.
If you have additional questions, please email us at legal@gearlaunch.com.
Best,
GearLaunch
Perfect perfect perfect
16 december 2023
Review zonder uitnodiging
Antwoord van GearLaunch
Hello Ahmed,
Thank you so much for choosing GearLaunch for your business!
Regards,
GearLaunch
Christmas Present
I made an order with Notitee, wasn't sure if item would be delivered before Christmas. I asked Customer Services and they were very helpful and assured me, that it was on it's way. My item actually arrived today. Would have no hesitate with ordering from them again.
11 december 2023
Review zonder uitnodiging
Antwoord van GearLaunch
Hello Mrs. Hilliard,
Thank you so much for this great review!
We pride ourselves on professionalism and providing a high level of service. We're happy to hear that our Customer Service team was able to help you with your request.
Enjoy your purchase!
Regards,
GearLaunch
Regards,
GearLaunch
Antwoord van GearLaunch
Hello Abtabuzzaman,
Thank you for the 5-star review!
If you need assistance on how to set up your store with our platform, please reach out to our Seller Support team at support@gearlaunch.com.
Best,
GearLaunch
Company replaced item with a bigger size.
I found the item to be much smaller than like items of the same size elsewhere. The company offered to replace it for a nominal fee.
30 november 2023
Review zonder uitnodiging
Antwoord van GearLaunch
Hello Judy,
Thank you for your review. The sizing of some products can be smaller depending on the style. However, you can verify the measurements in the product page at the time of ordering.
We hope you enjoy your purchase.
Best,
GearLaunch
Excellent customer service
Excellent customer service. I had an issue with an order and they went above and beyond to ensure my satisfaction. I highly recommend them.
5 december 2023
Review zonder uitnodiging
Antwoord van GearLaunch
Hello Travis,
Thank you so much for the 5-star review!
We pride ourselves on providing a high level of service. We're happy to read that our Customer Service team solved the issue with your order.
Enjoy your purchase!
Regards,
GearLaunch
Great customer service
8 december 2023
Review zonder uitnodiging
Antwoord van GearLaunch
Hello,
Thank you so much for the 5-star review!
Best,
GearLaunch
Hm onek vhalo product pacceh Thanks…
Hm onek vhalo product pacceh Thanks gearlucnh
8 december 2023
Review zonder uitnodiging
Antwoord van GearLaunch
Hello Ann,
Thanks for the 5-star review! If you need assistance, don't hesitate to contact our Seller Support team at support@gearlaunch.com.
Regards,
GearLaunch
Awesome service
Great service quick to respond to any queries
Will deal with again and their products are great quality
I recommend to everyone.
24 november 2023
Review zonder uitnodiging
Antwoord van GearLaunch
Hello Veronica,
Thank you for your recommendation and for sharing your experience with us! It's validating to our team knowing we're providing this level of service.
Regards,
GearLaunch
I received a t-shirt that was of poor quality and printingg
I received a t-shirt that was advertised on the American Cancer Walk. The shirt did not have the American Cancer logo on it. Also, it was suppose to be good quality Hanes t-shirt, the shirt was a cheat stiff shirt of poor quality. Lastly the print was very faint in some areas.
1 november 2023
Review zonder uitnodiging
Antwoord van GearLaunch
Hello Carol,
Thank you for your message. If you have an issue with an order, please send us an email with your order information at hello@gearlunch.com.
We'll be happy to help.
Best,
GearLaunch
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