GearLaunch Reviews 299

Recently I ordered a custom sweatshirt and I couldn’t make out the logo against the color of the sweatshirt. When I reached out to customer support, my contact David demonstrated a level of care and concern to make my order right that I really found refreshing and appreciated.

I was initially apprehensive as my T shirt was advertised on FB . I contacted customer support to ensure they had received my order . Great customer service who assured me everything was in hand . My T shirt came today ! Good quality and I’m very pleased . No need to worry purchasing from them

The company excelled at resolving a size mishap effortless and timely.

My order was received in a timely manner and was the product I ordered. Very happy with the quality of the product. Would recommend GearLauch and would not hesitate ordering from GearLaunch in the future!!

We were disappointed in the color of some hoodies we’d ordered, well aware of the difficulty in giving a perfect shade of color in photos. We received a prompt and nice reply and everything was sorted out in a perfect manner. Attentive, helpful and quick.

My ordered T-shirts were lost somewhere, but I filled in a form and they brought a replacement. Had a good experience.

Placed an order and I paid to ship expidited . promised to deliver between 1/31/24 - 2/2/24. order was not shipped until 2/3/24 and it was shipped normal mail.- 1 day past the promised delivery date. they stated they could not refund my expidited fees even though they shipped past the promised delivery date. Very poor customer service and what I have read this is very common fromm this company. do not use them

Company went over and above in correcting a size mistake that I had made during the ordering process, even though they weren’t required to. Very impressed with the customer service and overall professionalism. Highly recommend this company.

I ordered a sweatshirt from Gear Launch around the end of September. I was hoping to have it for an upcoming holidays, but it didn’t arrive on time. I was disappointed. I was in contact with their Customer Service for several days. Customer Service was absolutely FANTASTIC! They answered every question and they kept me posted on the tracking of my sweatshirt and for this I was grateful.

My experience with Gearlaunch is not as a buyer but as a victim of copyright infringement and identity theft (third part I suspect.). My identity was copied on Facebook and then used to sell a product line of t-shirts, mugs, sweaters, hoodies etc using one of my photos of a skier in the USA Paralympic Ski Team and by using my identity as part of their design. The party 'posing' as Luc Percival then went on to spam my Facebook followers and friends giving them the impression that my business Luc Percival Photography was selling merchandise through Gearlaunch. All this has been reported to Facebook. I have also contacted Gearlaunch to ask that they cease and desist immediately, but they have not. The items are still for sale and the infringement is flagrant. DO NOT BUY ANYTHING FROM THIS SITE. My suspicion is that it is a scam / totally fraudulent.

I've attached an example of the page upon which this merchandising is being sold.

The Gearlaunch Team I Suggested as a Designer > some buyer may experiance bad customer support so my advise be instantly Response for Buyer only. artiest can accepted slow response but buyer not. And Gearlaunch must Follow Redbubble Marketing Strategy For best selling.

I placed an order before Christmas. I did not receive until after on December 28th. I have been trying for over 3weeks to reach customer service and no one has replied to me. I will never do business with company again. Stay away. Very dissatisfied.

Customer support responded promptly and gave me an accurate and detailed explanation of where my order was in the international shipping cycle. My order was delivered as promised after clearing customs. The product itself was even better quality (Gildan) than expected with great graphics, consistent with the original specs.

I hope this review is posted. I received two tops from lovesometees.com as a gift. They are fine. However on their website they are displaying a shirt with the word "AUTISM" with a little kid's toy train. Underneath that are the two words AUTISM UNIVERSITY. That shirt is clearly insensitive and cruel. Having an autistic granddaughter. I find this shirt and the company so very offensive. They exemplify the word "bullying." I invite anyone from the company to come shadow my granddaughter any day and walk a mile in her shoes. It is heart-breaking!

I had to reach out to Customer Service and they responded in the most polite and friendly manner and looked after my issue right away. I felt like a cherished customer and that is the way I wanna feel when I do business with any company.

This is my first order and I am extremely satisfied with the customer support I received regarding my order. Ty!

We saw the ad on face book and thought it may be a scam being suspicious we checked it out and took the plunge and ordered. Can i tell you the customer service is excellent and to say it came from the USA at Christmas time wow. and the Tee shirts are exactly as advertised and great quality.
Please accept our apologies for being suspicious.
Great company great service.

I was doubtful when first ordering, but the experience proved me wrong. The product was well made, on time, and most of all, the customer service was spectacular. I'd order from them again and suggest to others to do the same. Thank you for being professional, for quickly responding to any issues, and for providing a service that brings memories each time I wear the shirt.

I was vey reluctant to purchase through this company because I had not seen anything on this before. Well, I have to tell you how wonderful they are. It was easy to purchase and the quality and the fit are amazing!! My husband got a kick out of our last name on the shirt. If you have hesitation on ordering.. I’m here to tell you don’t. Just do it!! You’ll love it! Thank you for being an honest and caring company. I will definitely order more from you.