Gemini Parking Solutions Reviews 

Parked in Rutherglen shopping centre Glasgow it was like a demolition site, displayed blue badge but paid in case blue badge not accepted. Husband forgot to put car registration in but we paid for ticket cash. Week or so later got parking charge £60 appealed gave Gemini derails not one ounce of compassion. Explained as I was on two crutches couldn’t make it across building site car park and husband hadn’t entered car registration. Not one ounce of compassion was shown, suggested they could check machine or CCTV but they were not interested. If I lived in Glasgow would pay family to warn all other users to ensure they do no earn a penny from thus car park. Disgusting company not one ounce if compassion has been shown.

Gemini Parking Solutions issued 2 parking fines to members of my family on different dates even though we had validated our parking.
DO NOT TRUST GEMINI PARKING SITES.

Followed venue instructions and registered via QR code for free parking but still received PCN. Gemini acknowledged mitigation but refused to cancel and offered £20 to close the case. System failure should not become a customer charge. Theft. Keep all proof/screen shots.

Aggressive and unnecessary money- grabbing. This car park was completely EMPTY and the fine imposed for a problem with THEIR system. Appeal unwarranted. Wankers.

Had an NHS hospital appointment at a private hospital. Payment machine covered and marked Out of Order. No other instructions shown. Received Parking Charge for non payment. Refused my explanation and my hospital letter.

Awful awful professional scammers legalising Britain shameful shameful shame for abusing people abusing property abusing abuse abuse abuse abuse abuse abuser

Following a Parking Charge Notice when I returned from holiday I called the head office and spoke to a most helpful call handler Ashleigh and explained what had happened on the day of parking and the difficulty with the ticket machine and she was so patient and helpful and advised me to use the appeals procedure but did not receive any reply so I waited a few days and recalled and spoke to the same helpful person and after a few moments she informed me that the Parking Charge Notice was cancelled.
The professionalism of Ashleigh and understanding attitude is a credit to the company. Many thanks Ashleigh.

I have paid my fine. Not happy. I booked with Ring Go thought I was all set up half an hour over my time. No other way of paying. Not ticket all on camera. This was set up for me. I am elderly so not good with all the technology. I will not be using this system again and will warn others.

Received PCN at Gunnersbury Park. I appealed with evidence. The rejection letter dated reads like a template and does not reference my individual circumstances or the evidence I submitted. The letter points me to the IAS but says I would lose the discounted rate and could owe £100 if unsuccessful. It also mentions Ombudsman Services yet states they do not participate. I’m paying the £60 discounted amount to avoid escalation but have asked their trade association to review whether the appeal was fairly considered. This experience felt opaque and automated rather than a genuine case review.

Another parking company hell bent on ripping people off. Made the genuine mistake of paying on the app for parking but on the wrong vehicle and, despite forwarding the relevant V5C, my appeal against the subsequent fine has been declined. If you have the misfortune to enter a car park run by them, do everyone a favour and find somewhere else to park.

Another money hungry, scammy parking company. Apparently 30mins free parking at sports centre is not free. Got a PCN for 10mins. No terms shown to be attached to the free parking (although I'm a member & my child's club uses facilities), but insisting I prove why I was parking. All evidence sent and sports club informed.

We parked and paid 2 mins after arriving, this is shown on my bank statement. I appealed, they ignored and sent the debt collectors in it cost me £170 or a day in court and CCJ against my name. You can't get hold of them. Dreadful.

When you purchase a parking ticket for 4 hours. Stay for 3 and half and get issued a parking ticket. Instead of saying a thank you for reporting it and investigating their machine, they carry on and refuse the appeal. Disgraceful. This occurred at the Walthamstow Feel Good Centre. Keep your tickets.

Disgraceful company. I booked free blue badge parking for a festival during Brockwell Live, parking at Brockwell Lido. A couple of weeks later I'm hit with a fine. I was reassured by Brockwell Live that it was definitely a mistake and told to appeal. Despite this, my appeal has been rejected and I'm told further appeals may result in my fine increasing to £100!! How can this be, when the car park had been taken over by Brockwell Live and wasn't open for public use?! You are absolute scammers.

Attended Gosling Park Leisure Centre. Scanning the barcode outside didnt work so I asked at the front desk, completed the parking form with assistance from the receptionist, then later got a letter fining me £100 for non payment. Appealed and received zero consideration and zero compassion for my struggling financial situation. Nasty organisation. Ensure you have a receipt for parking and if not go elsewhere and tell the leisure centre why.

I sent requested evidence to support an appeal. In their response they denied receiving the evidence, even though I sent it via recored mail and had a signature. It's clear they follow an automated response in their appeals process and don't consider evidence.

Awful company sending out fines when parking has been paid for- awful

Absolutely awful company.
Didnt respond to a submitted appeal.
Then when I eventually paid, I wasnt emailed a receipt and mpossible to speak to anyone in person.

I paid a fine and have credit card statement to prove it Gemini have ignored this and engaged Debt Collection company. Total gangsters.

I received a ticket, which I am happy to pay because I did park outside a bay. The ticket reference is 6 digits. Their website and automated phone system only accepts references that are between 8-12 digit. Effectively making it impossible to pay securely online.
I opened a ticket which directs you to call a sales representative.
The sales representative is unhelpful, combative and cannot answer the question as to why their street operations are issuing tickets with 6 digits. Cannot give a reason why their system isn’t fixed and cannot give a reason why they are not able to offer any useful timescale to when these problems will be resolved. Instead he tried to make me pay over the phone by entering my card details in to a keypad. When I said this wasn’t secure he said I was being rude and hung up. GEMINI FIX YOUR SECURE ONLINE PAYMENTS. IF YOUR OPERATIVES ARE NOT PROVIDING REFERENCES COMPATIBLE WITH YOUR OWN WEBSITE THEN YOU ARE AT FAULT.
These people have demonstrated consistently unethical behaviour and appear their primary goal is to ensure we have no chance of paying, so they can sell any debt to collections agencies. Who in turn will attempt to bully and violate people.
For the record. I was parked outside a bay at a hospital because there were no more spaces in the 4 carparks. I was called to the hospital on an emergency!