GemIQ - Headquarters Reviews 

Absolutely amazing service from Jocelyn. She truly went the extra mile to ensure we had exactly the right product for our needs. A highly customer-focused approach that is very impressive and greatly appreciated.

Also extremely happy with the GemLightbox product. Very well made and easy to use. The app and online system and just excellent.

This system simply saves us so much time. All online jewellers and gem dealers should have this. Highly recommended!

Took a booking on their website then called me later than day after charging me to advise they cannot do it as they are fully booked. Do not recommend.

GemLightBox is the best addition to our office! It is user friendly and photos are sharp and crispy. We are truly happy about this light box. The after sale service is fantastic! We were able to request help in our office, and Jacky went above and beyond in showing us and answering all the questions we had. It is definitely a great help to our photo imaging needs!

The team is very helpful

I purchased a gemlightbox pro a few weeks ago. It is amazing. I had fourteen bracelets to list and market. The photos and software are amazing. I was able to fairly quickly take the set of 14 photos (aerial plus 4 photos) and then populate them into a catalogue. I am so happy that I have Gemlightbox pro!!
Kay G., Kay G Designs

The caller Jocelyn had a pleasant demeanor. Was polite. Had a smile. No question posed to her was an irratation. she had good control of the meeting. Was always re assuring. Most of all, she was GENUINE.

Great customer service, Machine does as advertised, Good quality pictures, ease of use, and variety of instruments to help with picture taking

Problem solving skills is unbeatable . Sufficient knowledge on filter, brightness and tone. Outstanding technique on teaching the user to place all those physical devices and even jewelry piece.

We have been using the gem light box and gemlight box pro for a number you years now so simple to use no SLR camera no focusing we love it

Very helpful and easy to learn after
communicate with technical support

Jocelyn was incredible - initial response to enquiry was instant, she was so helpful, solved 2 of our queries and was so patient and knowledgeable. Thank you!!

The support helper Jocelyn is really professional and patient , caring and help a lot for solving the technical problem , thanks so much

Purchased a GemLightBox & was initially facing some difficulties in using it.
However, after contacting Jocelyn from Customer Success, she was able to efficiently and effectively guide us through the steps so that we can properly fully utilise the GemLightBox!

Good , easy to make fotos sugession . If the had an option to adjust by diming the light , would be better ,

We purchased the Gem Lightbox Pro in October 2022 to photograph ongoing inventory, appraisals, etc. The lightbox DOES take wonderful photos using their app and an iphone, HOWEVER this is NOT the case when using an android-based phone.
Two of my employees (one employee has an iphone), the other and myself have Samsung Galaxy Phones (one S10 plus, one S22 plus) and although the android phone's cameras are amazing on their own, they are not capable to achieve a perfect or near perfect, white background when using the Picup Media's app and Gem Lightbox Pro.
My people here spent COUNTLESS hours speaking and emailing with Picup Media's tech people over many weeks, only to learn in the end (yesterday, 12/23/22) that there is no further help that they can assist with, and that we're on our own at this point.

To be honest, I feel completely DUPED by Picup Media and their DISHONEST claims that their product will work equally with either iphone or android. We will now be forced to spending more money to purchase a dedicated iphone to use with this lightbox, which is already grossly overpriced.

Jocelyn was so helpful. They did their best to help me find a solution. Thanks a lot for the support team of picup media.

Thank you
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Dear Norma & the Team.
You all are help me to come out from customs issue. Your support made me to clear our shipment easily. My sincere thank to you all.

I am very pleased with this amazing product. Easy to use and customer service is exceptional. I had a lot of questions and a few concerns if it will work for what I was trying to accomplish using this product and Marius went above and beyond answering all my quiestions and assisting me in all that I needed which resulted me making this purchase with ease and I am so happy I did. This is exactly what I was looking for.