GemIQ - Headquarters Reviews 

Bad option. Most of the pics need retouching and Picup media provides a retouching service at a cost of 5 dolars each pic.

Pic up media has superior products that I literally cannot manage my business without. It has revolutionized jewelry photography in such an elegant and convenient way
And customer service is fantastic. I just spent quite a bit of time sharing my screen with Rocky as he very patiently explained what I should do. And it isn’t the first time either. So thank you Rocky And pic up media! . You’re probably the only subscription I have that never stresses me out ! :)

Exceptionally capable people. Resolved my problem with hands on help. The product is outstanding. The company have to keep up with all the various brands and models of smartphones, and continually changing technology. My problem was exactly that, my latest phone was blocking Gemlightbox settings. My problem was resolved straight away, and now my photos are top Class.

We are very satisfied with the picup media products, the gem light box is great and has the right gadgets to take the best photos and capture the right glow. Highly recommended

Great service, excellent equipment!

always available, very efficient

I run a jewelry manufacturing business in Malaysia and I often run into problems when taking pictures of my products. With over 1000 sku it will cost a bomb to hire a photographer and it takes a lot of time to touch up too.

I bought other light box as well including, but none of them gave me what I wanted. Yellowish white, blueish white, all sort of white in the background which will look unprofessional if you put on your website or catalog.

GEMLIGHTBOX gets it done at ease.
Pay the money, get your box in mail, download the app, plug electricity, place your jewelry inside and SNAP!

Thats all you need to do and you can share your product photos with pride

We are very satisfied with pick up media.. we still use their products.. we have prepared hundreds of products

Thanks a lottt to Rocky for
Helping me and giving the best services

Regards
Jignesh shah

Neil helped me figure out why my Bluetooth was not connecting to the Gem light box! Lifesaver!

I am a small business owner and the experience I have had with Picup Media has been amazing!!! They have been willing and able to help me with everything and have given me great tips as well.. I would highly recommend them

I have been very happy with the service provided by Picup Media. Fast and efficient. Highly recommended!

Great Service. Retouches the images really good and follows instructions. Very fast returns on the photos as well.

Quality customer service every time I have come across a roadblock or have a simple question. Their products have enhanced our social media tremendously!

I was hesitant to buy this product due to the high price. I postponed for months, trying to find a cheaper way to get product images and videos against a true white background using my DSLR camera and standard light tent. I also tried editing my existing photos after the fact to whiten the backgrounds, which was enormously time consuming for items like silver chains. After many months and many failures, I realized I had already wasted several thousand dollars worth of my time and still hadn't come up with a simple, efficient solution. So I took the plunge, buying first just the basic light box, and then adding the accessories one at a time. Each purchase has proved to be a great investment. My GemLightBox and each accessory kit arrived to me in perfect working condition. I was able to link both my Turntable and the Aerial to the app on my Android 11 phone without difficulty. I did have a few questions about how the app works to fine-tune brightness and color, and how the accessories can be used. Each time I initiated a Chat with Support on the Picupmedia website, a knowledgeable person was available to answer my questions immediately. The GemLightBox won't replace my DSLR and tent, but it does supplement them by quickly and easily shooting reasonable quality stills and videos against the pure white that is required by some online marketplaces. I'm happy with my investment and would buy again. I look forward to using the Eclipse accessory to photograph and video silver chains against a solid black background as well.

After sales service is outstanding. They will "hold your hand" until you get it right.
They are a case study not only in excellent jewellery imagery but building relationships with customers.

Kevin was a GREAT help, showing me how to best take videos and use my watermark.
Easy to understand as he took me through step, by step.
Fantastic product!! Great staff!!

Our jewelry looks so beautiful in this box! Our customers have even commented on it!

I didn't think the expense of this box would be worth it, but it absolutely was!