GemIQ - Headquarters Reviews 

308
TrustScore 4.5 uit 5

4,6

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Beoordeeld met 5 van de 5 sterren

Absolutely amazing service from Jocelyn. She truly went the extra mile to ensure we had exactly the right product for our needs. A highly customer-focused approach that is very impressive and grea... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Have used Pic Up media products for a number of years and have had no need to engage support. However on purchasing our new Camera we had intermittant problems during the first few months. Support was... Toon meer

Beoordeeld met 5 van de 5 sterren

Margaret from tech support was patient and very understanding and spoke in a language we understood with our limited tech knowledge. We found out, through Margaret that we needed a dedicated graphics... Toon meer

Beoordeeld met 5 van de 5 sterren

Kristine was amazing! She helped me unbox, setup, and test the Gem LightBox. While, also assisting in dowloading the app and testing everything with the video and picture settings. Looking forward to... Toon meer

Bedrijfsgegevens

  1. Sieradenmateriaal leverancier
  2. Business to Business-service
  3. Camerawinkel

Geschreven door het bedrijf

GemIQ is a jewelry technology company providing purpose-built jewelry photography equipment and AI-powered software for jewelers, diamond dealers and gemstone professionals. Our range helps jewelry businesses capture professional product photos, videos, 360° content and detailed diamond and gemstone imagery in-house. The GemIQ workflow also supports AI editing, product descriptions, branded customer sharing and direct Shopify publishing, helping jewelers move more efficiently from capture to sale. GemIQ products include GemLightbox Max, GemLightbox Mini, GemLightbox Macro, GemCam Pro, GemSparkle and GemStudio. From portable smartphone jewelry photography and everyday counter captures to high-volume studio production and precision macro imaging, each product is designed for a different jewelry workflow. GemIQ is used by more than 20,000 jewelry professionals across 100+ countries, including independent jewelers, retailers, wholesalers, manufacturers, workshops, diamond dealers and gemstone businesses.


Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

308 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 20% van zijn negatieve reviews beantwoord

Reageert doorgaans pas na meer dan 1 maand

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4,6

Alle reviews

(308)

16 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

We love our gem lightbox!

We love our gem lightbox! I helped us take better and more consistent photos of our jewelry 10x faster than anything else we have used. Plus taking video is a breeze! This was a great investment for us to help sell more of our pieces online :)

10 juni 2021
Review zonder uitnodiging
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Antwoord van GemIQ - Headquarters

Hi Kaci Lou, thank you for your amazing feedback! We're thrilled to hear that the GemLightbox has made such a big difference in the speed and quality of your jewelry photos and videos. 😊✨

Beoordeeld met 5 van de 5 sterren

Great product.

3 juni 2021
Review zonder uitnodiging
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Antwoord van GemIQ - Headquarters

Hi Amrit, thank you! We're so glad you’re happy with the product! 😊

Beoordeeld met 5 van de 5 sterren

IMPRESSED!

IMPRESSED!
While I've been using PicUp Media for several years now, recently I was blown away. There was a minor defect only in the jewelry sample photographed, believe it or not, out of a batch of 100+ units. What are the odds? When I received the retouched images, I thought the editing team made a mistake. When it came to my attention the defect was in the physical sample, I asked if it was possible to "fix" it digitally on the photograph. AND THEY DID!!! We didn't have to re-shoot, saving me time and money. Their work makes jewelry look impeccable and very high end. I'm a client for life! Thank you PicUp Media!!!

3 juni 2021
Review zonder uitnodiging
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Antwoord van GemIQ - Headquarters

Hi Cristy, thank you for your incredible feedback! We're so glad we could help fix the issue digitally and save you time and money.

Beoordeeld met 5 van de 5 sterren

Picup Media is my go-to place for enhancements

Picup Media is my go-to place for jewelry photo enhancements. They are fast, professional and extremely easy to work with. Their pricing is very fair and the results are always superb. Great company!

2 juni 2021
Review zonder uitnodiging
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Antwoord van GemIQ - Headquarters

Hi Ken, thank you for your wonderful feedback! We're so glad to be your go-to for jewelry photo enhancements.

Beoordeeld met 5 van de 5 sterren

Great company have not only provided…

Great company have not only provided great product but have also been constantly updating and improving the product without requiring us to buy a complete new unit. If you need to take photos of Jewellery on a regular basis this is the product for you. Easy to use and great image quality.

28 mei 2021
Review zonder uitnodiging
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Antwoord van GemIQ - Headquarters

Hi Jonathan, thank you for your fantastic feedback! We're so glad to hear you're happy with the product and the updates we've made. We truly appreciate your support! 😊📸

Beoordeeld met 5 van de 5 sterren

Very responsive customer service!

26 mei 2021
Review zonder uitnodiging
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Antwoord van GemIQ - Headquarters

Hi Oscar, thank you for your feedback! We're so glad to hear you had a great experience with our customer service. We appreciate your support! 😊

Beoordeeld met 5 van de 5 sterren

Super helpful and professional

24 mei 2021
Review zonder uitnodiging
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Antwoord van GemIQ - Headquarters

Hi Bryan, thank you! We're so glad to hear you had a great experience with our team. We appreciate your kind words! 😊

Beoordeeld met 5 van de 5 sterren

The best on the market

The best on the market - backed up by a fantastic app and after sales service.

This is a product that takes away all the guesswork (and hard work) of shooting my jewellery. I've tried all manner of reflective boxes with spotlights, etc but this was certainly money well-spent.

5 mei 2021
Review zonder uitnodiging
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Antwoord van GemIQ - Headquarters

Hi Andy, thank you for your amazing feedback! We're thrilled to hear that the GemLightbox has made jewelry photography so much easier for you. We appreciate your trust in our product and service, and we're glad it was a great investment for you! 😊✨

Beoordeeld met 5 van de 5 sterren

Great product

Great product, best one on the market. Kind of pricey but worth it instead of having to pay jewelry photographers $10 per picture.

3 mei 2021
Review zonder uitnodiging
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Antwoord van GemIQ - Headquarters

Hi Stephen, thank you for your feedback! We’re so glad to hear that the GemLightBox is proving to be a worthwhile investment for you. We truly appreciate your support! 😊

Beoordeeld met 5 van de 5 sterren

We love it!

We bought our gemlightbox back in June 2018. We saw them at the annual jewelry show in Las Vegas. We had been eyeing different jewelry photography set ups for a couple years. We were still using an oldbox from the 90s. The ones we saw were complicated, expensive and made with cardboard. Not only is the box itself easy to use but the App for it, is SO easy. very user friendly! The staff is always courteous and helpful. I look forward to every update and every new accessory!

29 april 2021
Review zonder uitnodiging
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Antwoord van GemIQ - Headquarters

Hi Avianti, thank you for your wonderful feedback! We're thrilled to hear how much you've enjoyed using the GemLightbox since 2018 and that it's been a simple and effective solution for your jewelry photography. We truly appreciate your support and are excited to continue bringing you new updates and accessories! 😊✨

Beoordeeld met 5 van de 5 sterren

I had an issue with my Macro

I had an issue with my Macro, and the Picup Media team quickly handled the issue. Excited to get using the Macro lightbox again.

29 april 2021
Review zonder uitnodiging
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Antwoord van GemIQ - Headquarters

Hi Ross, thank you for your feedback! We're glad to hear that the Picup Media team was able to resolve your issue quickly. 😊

Beoordeeld met 5 van de 5 sterren

The support is helpful and patient

The support is helpful and patient, and very knowledgeable.

28 april 2021
Review zonder uitnodiging
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Antwoord van GemIQ - Headquarters

Hi Ax Jewelry, thank you for your kind words! We're so glad to hear that our support team was helpful, patient, and knowledgeable. We truly appreciate your feedback! 😊

Beoordeeld met 5 van de 5 sterren

Gem Light Box

What a fantastic Lightbox! It actually does everything it suppose to do. The team was also very helpful in getting me through the setup and with questions. Wish I had purchased this years ago rather than using my old setup. Thank you Marius!

27 april 2021
Review zonder uitnodiging
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Antwoord van GemIQ - Headquarters

Hi Tony, thank you for your amazing feedback! We're so glad to hear that the GemLightbox is meeting your needs and that Marius could help with the setup. We truly appreciate your support and are thrilled you’re enjoying the product! 😊

Beoordeeld met 5 van de 5 sterren

We use it a lot for sterling jewelry

We use it a lot for sterling jewelry, and it has paid for itself many time over, The sterling isn't har to capture but the brightness and cleanliness of vintage silver had been some issue before.. very happy with this.

25 april 2021
Review zonder uitnodiging
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Antwoord van GemIQ - Headquarters

Hi Leonidas, thank you for your great feedback! We're so glad to hear the GemLightbox has made capturing your sterling and vintage silver jewelry much easier.

Beoordeeld met 5 van de 5 sterren

Ι did not see again so good support of…

Ι did not see again so good support of services..is so direct response to my questions and so pleasant the employees there.I am glad I met your company and your support team!

11 april 2021
Review zonder uitnodiging
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Antwoord van GemIQ - Headquarters

Hi Tsatsani, thank you for your kind words! We're so glad to hear you had a great experience with our support team. We appreciate your feedback! 😊

Beoordeeld met 5 van de 5 sterren

Love this camera

Love this camera
Extremely easy to use
And excellent customer service.

7 april 2021
Review zonder uitnodiging
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Antwoord van GemIQ - Headquarters

Thank you for your great feedback!

Beoordeeld met 5 van de 5 sterren

Recommended

Easy to use, great results, fair price. Good customer service. Arvind Vora, sde.no

6 april 2021
Review zonder uitnodiging
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Antwoord van GemIQ - Headquarters

Thank you, Arvind! We're so glad to hear you're happy with the ease of use, results, and customer service. We truly appreciate your feedback! 😊

Beoordeeld met 5 van de 5 sterren

5 Stars

Very helpful, the problem got resolved!

Thankyou!

31 maart 2021
Review zonder uitnodiging
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Antwoord van GemIQ - Headquarters

Hi Ong, thank you for your feedback! We're glad to hear the issue was resolved. We appreciate your support! 😊

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