Genesis Homes Reviews 

My property backs on to the new Genesis site at Derwent Rise, Seaton. This site has taken nearly 8 years to get to this point due to many site challenges, with controversial drainage being the major factor, closely followed by tricky highway access.

From the start this developer has pushed every boundary and flaunted the rules- at the start there were twice as many large wagons as agreed dragging spoil away from the site, unsheeted, lined up on already narrow roads, causing visibility issues and congestion and making a mess of the roads as they left.

No dust suppression (part of the construction plan) meant we’ve had to use dryers when everywhere was getting coated in dust repeatedly. Summer normally means you can save money by hanging washing out but that’s been impossible this year and this site is due to go on for more years :(

Lack of suitable drainage being installed early enough to fully address and correctly resolve surface water, and ever evolving desperate measures including channels and ditches to direct run off have resulted in me gaining a moat behind my garden and the road further down from the site being flooded repeatedly making it impassible for pedestrians without waders. Hot tip - pick a dry day to go to the sales suite, or bring waterproofs or scuba diving gear as you may not be able to reach it without getting wet!

This same lack of drainage is affecting my and others properties - I now have damp in my garage and my back garden is often very boggy, cracks are appearing in my driveway and I’m concerned that it is being undermined as the site has increased water heading my way.

Genesis have no consideration whatsoever for those already established homes bordering the site as they have pushed their new builds to less than a metre from the boundary, making maintenance difficult for both new and existing homes.

On returning home one day I was appalled to find the ground level behind my home had been raised by nearly 6’ of made up ground and is steeply banked towards my property - this is to stop the new builds from flooding but is now an issue for me. I find this completely unacceptable and will be seeking advice as I believe there may be a very real issue with levels in this area.

With such a controversial site, and with the surface water issue being very well known to all prior to building, this developer should make more effort in checking they’re not compounding or causing issues elsewhere, which they are.

I feel awful for the workforce on site as they’ll be aware of the unhappiness of what they’re being told to do - this review is not aimed at them - it’s the management who are accountable in my opinion, and they should be doing much more and at the very least they should complete and prove the drainage before any further work continues.

We moved into our retirement bungalow in June 2025, knowing there were 99 homes being built in a field at the rear of our property, the site is called Derwent Rise.
We appreciate homes will be built but what we cannot accept is our own home being flooded because of lack of drainage being fitted.
We watched as the foundations of a bungalow being built at the rear of our property were being laid less than 1 metre from our boundary and the ground level raised to 4 foot.
We have had nothing but problems with flooding in our back garden and even lost our plants in the greenhouse.
I contacted our Local Authority to complain but was directed to contact Genesia direct. My husband spoke to a site foreman who assured him that he would speak to managers regarding relevant drainage being done. No response. I emailed Genesis on 22nd Septemner and included a photo...you guessed it, no response. I was told to put my concerns on here as they will respond. If this was your home would you be happy with no drainage as this will affect the new homes too. New homes should not be built to destroy existing homes.

We’ve had a great experience so far with our new home at Meadow Rigg. Sales Manager Kate Barrie was amazing from the first time we looked round and still continues to help and support us now we’ve moved in. She’s gone above and beyond. Excellent customer service.
Site Manager Colin has also been great, sorting any issues we’ve come across pretty much straight away. We love our new home. Thank you.

We found the whole process of buying our home very user friendly. Anything we didn’t understand or needed help with then we would message Kate at the sales office. If she didn’t know the answer she would always find out and get back to us.
We are now enjoying our light and spacious new home.

We are really happy with our new home. The site looks lovely and the road to our property looks fantastic.
Regarding our property, it’s well built, the room sizes are good and it’s light and airy. For a new build the garden is big.
Kate the sales manager has been very helpful throughout the process, from our viewing to getting the keys - very helpful.
Colin the site manger is great too.
For example we have had skips provided for the huge amount of cardboard we have had to get rid of.
There has been issues, were resolved in the first week.
I would have given a score of 5 out of 5 but some issues remain.
* ULTRA THIN LED LIGHT PANEL 12V TO THE UNDERSIDE OF THE KITCHEN UNITS has not been fitted and we have been advised it won’t be. Even though it’s documented on the extras list and part of the agreement.
* The guttering still needs sorting (we are waiting for a plumber to be sourced by the company)
* We are waiting for an outside tap to be fitted. As part of the agreement (we are waiting for a plumber to be sourced by the company).
* We can’t use the extractor fan in the downstairs loo as it’s too noisy (this has been reported to customer service and a job logged)
Like I say if these were not still an issue it would have need 5 stars.

Kate is an angel and a credit to Genesis. From the moment we met on our first viewing, to the moment we exchanged keys, she guided us through the process so perfectly. We couldn't have done without her! She never pushed us, she was just there whenever we needed.
The odd faults (to be expected on a new build) were rectified!

We decided to purchase our new home at Meadow Rigg, Kendal in Jan 2025.
We weren’t actually looking to buy a new build but when we saw the house and size of the garden we loved it.
Kate Barrie was extremely helpful and supportive.
My mum sadly became very ill and passed away during this process which meant I was spending a lot of time in Manchester. Kate was so understanding of our short delay.
When moving day arrived Kate and the team were there advising us of what the next steps are and offering nothing but support.
We love our new home and it’s thanks to Kate and the site team that our experience was excellent.
We have had some snags of course that’s to be expected and we have had an ongoing issue with our garden.
Genesis after sales were understanding and tried to help however the issue was with the contractor.
Genesis after sales did follow up with us regularly but at time their response was slow (we understand how busy they must be with a new estate) which meant we referred to Kate from sales. As ever she was there for us and understanding.
Thanks to Kate and the site team at Meadow Rigg for making our house move brilliant. We love it!!!

We are very happy with our new home . We have had a really good experience throughout the whole process , Kate has been really helpful & has been excellent in looking after us from start to finish . The house has the perfect layout that suits our way of living .

The sales experience was really good and Kate was great and really helpful.
We are really pleased with the house and location
The score is affected by the customer service experience after the exchange though. Any issues reported are not acknowledged u less you chase them up and you can't actually speak to anyone-it just goes to voicemail.
Any emails you send dont get replied too and they just seem to send the issue to a contractor and then wash their hands of it. That is not a good customer experience, the issue should be managed and the contractor chased for updates, then this should be communicated with us(as the customer). Instead the customer has to chase the contactor (if you know who they are) and chase customer service for any sort of update. One issue we had I went to Kate (our sales rep) who was then really helpful and managed to get us an update. But that is not how it is supposed to work.

With honesty, patience, and clear communication we are chuffed to bits to have Gemma @ Genesis as our sales advisor to guide us through the process of purchasing our new home. She is reassuring with our concerns, and clearly has in depth product and site development knowledge.

I’ve made many attempts through numerous phone calls, voicemails, emails, social media comments and no one still has the decency to get back to be regarding a issue that has been ongoing since last November 2024 and was raised prior to that. On top of that it was agreed for completion through their solicitors and ours in writing this issue would be resolved by 6 months of us moving in which was May 2025. We are almost in October 2025 waiting for this issue to be fixed and complete.

I know they read these reviews as I was told prior to take down a negative review I had previously put. Here’s to hoping they will finally contact me and get this issue finished and completed.

On a side note as well, our kitchen hood extractor fan was put into the flooring of our 2 year olds room instead of outside. After almost 5 months we realised this. We were told as a gesture of good will they would check the flooring for damp. This was March 2025. The whole time we’ve been pushed off saying they don’t have an operative to do this…almost 7 months later my husband lifted the carpet and flooring himself to check as it is very serious if their was damp and mould growing where our son sleeps every night. Shocking really.

Anyways, here’s to hoping they finally contact me and resolve our fencing issue.

We have had leaky taps around the bath since we moved in, in July 24. We were unaware they were leaking until September because the leak happens behind the bath panel, out of sight. We were only made aware because of water damage and damp rising through the skirting board. Through continuous efforts from our part, they have attempted to fix it 3 times and every time the fix doesn't work we report the fault and they repeat the same thing back to us that it wasn't picked up in the first 6 weeks until they eventually send someone out, but no one has fixed it yet. After the latest repair attempt, it's gone full circle again. We have reported the same fault, and they have repeated the same thing and the issues is still yet to be resolved. It has taken nearly a year to fix a leaking tap and it still hasn't been done yet. I get they took this estate on from Russell Armer but it's still their responsibility if they buy them out.

18/8/25 in response to your reply, it has yet to be determined if this is the cause and it it is, it was like that before the end of the snagging period.

Lou is just who you would want to great you when going to see about your forever home. Lou, is honest, informative and professional, not to mention nurse nightingale who assisted to my twin girls cut finger. Lou have us all the info needed to go away and choose our perfect forever family home and I can't wait to share our journey with her at the new Derwent Rise Seaton Estate.

Whilst visiting our daughter at University in Lancaster, we've had a look at the new site. It was really nice & the houses looked great, with lovely views. I thought the quality of the build was great. Close enough to amenities & motorway but still felt quite rural. Although there was no one available in sales to speak to, we were approached by staff member who was kind & helpful.

We visited Derwent Rise in Seaton at the weekend and met the lovely Lou to show us the site plans and hopefully pick out the best plot! We followed Lou back to the Stainburn development and were so impressed by the layout and space of the showhome. I felt compelled to leave a review as it’s not everyday you get customer service like we received from Genesis.

Shocking company! Felt the need to write this review as I have seen all angles of this 'enterprise'. Having worked on their sites through a sub contractor, I’ve seen the shocking standard of work, mainly due to pressure from above to be faster, and also the pay rate (get what you pay for) and the fact that they simply don’t care.

Seen it from the other side as friends of friends unfortunately bought a 'luxury forever home' from Genesis, which has since turned into a running nightmare for them. Lie after lie, nothing done to sort the snags (which were not exactly minor….foul drains running backwards into the house) and no consideration for customers well-being once they have their money!

Give your hard earned money to another house builder who has a proven track record, with proper after sales care, and doesn’t rely on staff reviews and paid reviews. MD has more faces than a dice

I have had my Genesis Homes house in Eamont Chase, Penrith, for a year and a half now.

The purchase process was easy - thanks to Ashley, who was brilliant.

The houses are well designed and they look much better than many other new properties on the market. The rooms are a reasonable size, and the layout is well thought out. The finish quality is also good - better than in some other companies’ new builds, according to my visitors. The house is lovely and warm, and is turning out to be quite cheap to heat, as well.
Genesis are a bit slow on fixing the - very minor - snagging, but it gets done eventually.

I would be very happy to buy another Genesis home again in the future, and can recommend them!

Hello, I Bought house in June 2024 Kendal
At this moment I happy with my Joice. House is very cosy and modern My first Christmas at new house was like a dream. Area is beautiful Everyday I wake up with new power and smile on the face.

Ashley explained everything and help us step by step. Conversation with her was very helpful that’s why we bought house from Genesis homes
1 modern houses
2 Location
3 customer Service

Highly recommend to anyone

Best Regards
First time buyers

Great customer service. House build and finish quality is very good.

We have been in our Genesis Eden home at Eamont Chase (Carleton Village) now for nearly two years. The home itself is really nice and everything we wanted after we decided to move home and downsize. Attention to snagging items has been generally good, but as the professional snagging company said, a good product let down slightly by attention to detail. Would certainly recommend to friends