Booked an emergency call‑out through Crystal Maintenance / George the plumber due to a burst flexi pipe at one of our properties. He arrived within the hour, which we appreciated. After assessi... Toon meer
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Agree fully with all the other negative reviews. £57 call out fee, turns into a massive final bill. Unfortunately we needed a leak fixing and was stupid not to double check. NOT a local plumber as... Toon meer
I found this listing in an emergency on 1 October 2026. It says the business has 70+ years' experience. Here's what happened: I was charged £928, including £400 for "leak detection". The leak wa... Toon meer
SCAMMERS-AVOID!!! Had an uneasy feeling from the moment i called them but as ut was an emergency, I didnt read the reviews! Firstly when you call you had to press 1 to be put through, weird. He... Toon meer
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Look at someone else
We had a leak from our boiler, genuinely it was an hours work, if that, we got charged £800 for the repair, that didn’t happen, I refused to pay it and eventually settled for £360, after leaving a bad review on Google he called me at 11pm, he said I was costing him money, however it I took the review down and gave him 5 stars he’d refund some of our money, in the end of course I didn’t give him a 5 star review and I got every penny back, just an absolute crook
Had a problem with my boiler was quoted…
Had a problem with my boiler was quoted 170 pound per module , I have 2 dual zone heating,
Was charged 81 pound call out fee only for a genuine plumber to diagnose the problem and it was completely different. This lot are cowboys , do not use , do not waste your money
Rip off company.
Arrived an hour later than promised.
Job was very simple. Bleed a radiator and replace a part in the thermostat. Only took about 15 mins. They charged £389.
I had to accept it as it was at my elderly sisters house and she needed heat. If it were for me I would have refused the job but they would still charge me £58 for call out and inspection. Rip off company. Have nothing to do with them.
Do not use this company
Do not use this company. Was quoted £700 for work that took less than 30 mins due to “specialist tools.” When I questioned this after the work was done without the specialist tools, and I wanted to call the office, I was blocked and forced to pay instantly. Save your money. Go somewhere else.
They offered to come on a Sunday, just to charge extra
They offered to come on a Sunday, despite it was not an emergency, as it was a favour to me and it's my lucky day...Then they gave me a ridiculous highly price by saying "it's Sunday".
They should be more upfront, particularly when you asked the prices estimate over the phone...
I needed a leak in my toilet sorting
I needed a leak in my toilet sorting. I thought it would need a new flushing mechanism. George the Plumber was the first on the list of searches for the Gedling area and, such an honest name that you can trust in, is George. George sounds like the sort of bloke who goes to work every day, with his bag of plumbing tools, a flat cap and his blue overalls... won't let you down.
Surprisingly George was available today, this afternoon in fact, but I pushed it back to tomorrow....THEN I had a look ok at trustpilot....oh dear.........Ohdear ohdearohdearohdearohdear.
I immediately phoned George the plumber back...I said, is that you George? George didn't sound happy.... even less so when I told him why I was calling. He then wanted to know what I was doing instead! I didn't feel that I wanted to share the more intimate moments of my life with him, just yet...I didn't feel like our relationship was quite at that place yet, even though he'd been very very polite on meeting, I found this question quite intrusive and skillfully avoided it by just saying I was going out somewhere.. George lives his plumbing so much that anything that get in the way of him and his favourite wrench is heartbreak for him...so, he tutted...tutted at me and my alternative engagement. I half expected him to lecture me on the importance of prioritising workload and job management systems...but he didn't. In fact, he got quite terse. He said he would have to inform the 'others?!?' who they were, he never said, but I think they must have been important and hard to reach because this obstacle seemed to cause so much doubt with his m I fear d we would have to abandon the call there and then. He finished with a slightly spikey "yeh, whatever" after I'd asked him to send me an email confirmation of the cancelled appointment and with that, the conversation was over.
I hope this is the last time our paths ever crosse ways because the whole experience was so traumatic for him I doubt he's got much left in his battery tank. Fair well George. I wish thee well!
Cancel on last minute
So sad to tell this but this company is not worth it to collaborate with them because I was having to change only one water valve so the cost is was about 50£ only to change it.On the last minute is cancelled the appointment because the guy is was having some family issues and is not available for today so is nobody else available.Lazy and lies
Complete cowboys and scammers.got…
Complete cowboys and scammers.got ripped off for £500.apparently they operate in the Trident centre in Dudley. Watchdog BBC have been contacted. Beware.this company will take your money and do nothing.
George plumbing SCAM AVOID AT ALL COSTS…
I would like to give George plumbing zero stars but the site won’t let me. Plumber arrived in a car with a few washers and little tools to repair or replace a kitchen tap. Quoted £68 call out . The “plumber” said head office would email the quote and instantly it came through at £460’!
To replace the tap!!!
This company is a total scam to get the call out and now reading other reviews I would urge anyone to avoid this company at all costs. SCAM AVOID
Sub contracts the job to scammers
Sub contracts the job to other people. We were quoted almost £800 for a tap to be changed. We still had to pay a £60 call out fee before finding out it was this high a bill. Avoid.
Scam Artists
I called this company to come and fix my disabled mother-in-laws leaking bathroom toilet cistern on new years eve. Two lads arrived and said they could isolate the water feed to the cistern or fix it. He rang his boss for the price to fix it, which was a crazy £950 after vat. I told them that was far too much money. They then offered to do the job for half the price if I didn't tell "the Boss" and kept it between us. We reluctantly agreed because it was NY eve. We paid the lads £547 by bank transfer and off they went. The next morning water was dripping through the kitchen ceiling causing significant damage. Rang the company up several times, only to be fobbed off. They promised they would ring back, which they didn't and then blocked my calls. The plumber who did the job eventually rang me at 2pm, by which time we had already fixed the problem by using a proper reputable local plumber for less than a quarter of the price they charged. Avoid these scam artists at all costs.
Poor workmanship
Job not completed.he visited three times and couldn't resolve the issue. He was already paid at first visit but the leaking later discovered not been resolved. . He left without completing the job..
Do not use these scam artists
Do not use these scam artists. Called for emergency toilet leaking on a sunday . They replaced bathroom sink which still leaks and the toilet bodged with sealant so still have the original problem. My husband who is disabled just wanted it fixed so we paid far too much for a bodge job. No invoice sent either. Reporting to trading standards and will go to small claims court if necessary .
Do not use
Do not use. Charged £370 for a less than hour to replace a small plastic pipe. I was at work so couldn't see what the problem was. My wife was unsure said yes for the work.
It's not a family business as described. You call a foreign number and their contact a plumber.
Ripped off
Had leak coming through kitchen ceiling. Quoted £49 call out. Surprised to see that two men came out. Quoted me £400 for a quick job. I agreed. When it came to paying I was told it was £2200.
I was intimidated and ripped off.
The company are dodgy.
Do not use
Needed kitchen tap looked at as dripping/needed replacing. Told £49 call out and then would be 'assessed'. Told would be here in half an hour he arrived an hour and half later, after we called and inquired were they were, he 'assessed tap' and quoted £400 to replace it and would have to order tap as he did not have taps with him he was asked to leave!
Complete scammers
Complete scammers - AVOID!
It is a shame that we don’t have enough quality plumbers in the UK as my elderly Mother tried a number who were too busy to help with a leak and she ended up with these.
He charged over £600 for a simple small leak fix that they claimed was a big job on arrival (the original quote was far less but kept getting bumped up due to complications - typical scammer MO!).
He left after just over an hour, having had to borrow tools to cut a plastic pipe that didn’t need cutting and the leak is still present. No more than £10 in parts were needed and they no longer answer calls despite work apparently being guaranteed.
Please avoid. Trading Standards will be informed.
Amazing!
Great!! George Plumbing (Nuneaton Based) but complete work in Rugby Area.
George & T are trust-worthy and hard-working!
They took my bathroom back to brick and completely renovated it.
George took the time to ensure I had everything I needed and wanted to make it perfect.
George provides fair and reasonable pricing. He will provide you with options depending on quality and style you require.
They worked over evenings and weekends (when able) to ensure done quickly and smoothly.
Since then, I have only had one issue, my fan stopped working. They straight away came to inspect and replaced the appropriate part.
Great team!! I will forever recommend you to family and friends!
I wish I could add pictures 😍
Genuine & professional workmanship
George has provided a fast, reliable and professional service when called to an emergency situation.
His workmanship is excellent. Communication has been consistant and he is totally transparent with the work all throughout. Step by step accountant of what is been done, materials, time frames etc. I didn't have any issues.
Have already booked him for more jobs.
Very happy with the result...
EMR Plumbing came out and not The Louis George Plumbing 24h
I wanted to leave a review but it’s all getting confusing. I made contact with The Louis George Plumbing 24h who then put me in contact with EMR plumbing. They’ve been out to my property, yes it was costly but the work is done. Very pushy for payment. What is the link between the two companies? Unsure. I’ve had to use them because of an emergency. I won’t be using them again.
I have called the main number back to ask how the companies are linked. Person on the other end got sheepish and said management would call me. So far nothing.
Updated 22/03 - agree with previous reviews. No call back still from management.
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