Georges Cameras Reviews 81

Placed an order over a week ago.. like everyone else on here I have tried contact via every avenue to find out what’s happening with my order. Received random email yesterday saying stock not available until May… I wrote back immediately asking for a refund and now no response… I’ve tried all day calling and messaging to no avail. Would not recommend this company to anyone.

Do not order from these guys online
Do not order from these guys online. Zero customer service, no response on emails, unable to get through on phone ('busy), no live chat, no updates.three weeks later and order still not arrived, cannot get through - nothing.

Date of experience: 19 December 2024

Do not order from these guys online. Zero customer service, no response on emails, unable to get through on phone ('busy), no live chat, no updates. Paid express shipping, over three weeks later and order still not arrived, cannot get through - nothing.

saw a website price and went into the shop as it said it was in stock. It wasn't in stock and the price was $500 more than the online google search under their name. ?
Waited in the shop for about 15 minutes to be served and experienced all this. Pretty shabby and reading the other reports it's obvious they promote out of stock stuff.

Firstly, the website is misleading. The items I ordered were listed as in stock, but this is clearly not the case. Despite my repeated attempts to contact them about my order, I have received no response. Emails have gone unanswered, and the phone number provided on your website does not connect when called.

This lack of communication and failure to provide accurate information about stock availability is unacceptable.

Drop shippers posing as a retail store, took my order, paid a small fortune for express post, then they wanted me to wait 21 days for the product to arrive at there so called Warehouse before they posted it express! Then charged me 10% of the total value for the order to be Cancelled! "Beware" Sharks Lie in this tank! "What a Scam"

I made a purchase through the online store. the item was marked as in stock. and the comfirmation says ships in 3-7days.
but they kept silence forr 3 weeks now, with no update or message, justing holding my money.
I tried to call them every day to find out what is going on, but the phone number is disconnected, unable to get through.

embarrassing wait time for Online sales when their competitors can offer same day to 3 days service...

Order from China... its quicker!!

No communication.... i can't even organize cancellation

They falsely advertised items as "In stock" on their website, when in reality, they didn’t have them. When I reached out to their support team, I was misled with promises that my order would be ready for pickup "tomorrow." This turned into a frustrating two-week ordeal, during which I had to chase them multiple times.
They ignored my emails entirely, and when I contacted them via online chat, every operator gave me conflicting reasons for the delay. Finally, one operator admitted they didn’t have one of the items in stock. Despite this, the item remained falsely listed as "In stock" on their website, and no corrections were made after I pointed to that.
The lack of transparency and accountability strongly suggests deliberate false advertising. It’s unacceptable to mislead customers and then fail to provide honest communication or timely resolutions.
I do content creation professionally, spend significant amounts on gear every year, and I expected better service from a store with their reputation. I won't be shopping here again and would never recommend them to anyone.

Constant disappointment. I should know by now. They will take your money, and then inform you week/s later that they don't have the item/s. Even after you check stock and message them. They will then proceed to update you with delays for a plethora of reasons, and you will spend your precious time following up your own order. I am currently trying to get them to simply ship a battery that was in stock on November 5. It is December 5 now. They have now told me that they will try and get it shipping in the next week. I spoke to them on November 14 and they said they would ship the next day. I waited 2 months for my previous order with constant 'promises' and delays.

Thank you Alec for helping me trouble shoot a camera exposure compensation problem via a dodgy phone connection today. You were very helpful and I am very grateful that you worked through the problem in a very patient and professional way. In appreciation, Janelle, Kiama region NSW.

Purchased a Drone. Took over a month to send it. Terrible communication. By the time i received the drone it was $80 cheaper on their website. Not Happy. Would not recommend dealing with these people. They constantly pass blame to supplier or to their warehouse

Terrible business model - you shop online in the belief that they have stock to sell but they don't. Everything is ordered in once you have paid your money. I've ordered lenses and film from these guys and every time I do, I regret it. Such a dreadful shopping experience. I ordered some film from the UK, and it arrived as promised two weeks before the film from Georges has even left them, and all the time they keep telling me it is with a supplier in Australia. I'm still waiting for my film.......
They make a big deal in their advertising that they were established in 1981 - I wonder if some people who placed orders then are still waiting for their goods.......

Items not in stock, we tried to get a refund (Items not shipped after a week) and was told If I cancel they'll charge 10% for the privilege of getting my money back.
One of the items will be available next week apparently and the other the week after that...
First and last time purchasing anything from this place.

Will not be using this business again. Sells items that are on backorder without notification on the sites that the items aren't in stock.

Customer service is almost non-existent. Took me chasing them up after 2 weeks to find out my items weren't in stock. Then they finally sent one out of 2 items over a month later, with no notification that the second item wasn't included. I then had to chase them again for the refund of the second item, that took them over a week to process.

Buyer beware!!!!!

I've bought tens of thousands worth of camera gear online from Georges and always had good service. No bad surprises.

Please I urge you to not buy from this shop. They won’t tell you if it’s in stock so you are usually buying something that’s out of stock and waiting months to receive it. Then when you try and call them they won’t even say their name over the phone and will be passive aggressive the minute they pick up. The guy I spoke to knew my order before I even mentioned my name / order issue.

Please read all of the 1 star reviews first - they speak volumes. It’s obvious that many of their 5 stars are bots that they are paying for.

It’s a scam! Buy elsewhere!

Ordered a product that was "in stock", it wasn't. In fact it georges cameras was un able to to supply and offered a substitute, that's fine. Then they try to invoice me extra for the substituted product, and finally to top it off the substituted product they couldn't supply either! What an absolute joke of a company. Take your business elsewhere. Still waiting for my refund.

Terrible customer service. I purchased a camera and was never notified it was pre order when I purchased it. I emailed to follow up, they then told me it would be about 4 weeks ( end of july ) - it is now september, and I have emailed 3 times in the past 14 days and had no response. I never have left a bad review, but this situation calls for one .

Outstanding service. The camera I ordered was on back order but the communication with Lex was great.
Lex was very prompt answering any questions and very obliging!