Gerhard's Appliance Inc. Reviews 

Efficient process, friendly staff. Slightly disappointed to get a call the day before that they didnt have a washer to deliver the next day. Not sure how that could happen since I had purchased it the week before and how can you sell something that isn't in the warehouse. But they did come up with a solution of selling me a floor model, so that was better then nothing. I received a slight discount on the floor model and it was still delivered next day. Delivery folks were friendly and efficient. I find it strange that you have to submit a rebate form for the 'free' delivery and it then takes 16 weeks to receive that refund. Overall, good experience with a local, family owned company so I feel better giving them my money than giving it to the big companies.

One of the worst experiences, spent nearly four thousand dollars and ended up waiting for weeks for my refrigerator. The sad part is we had to call them a number of times only to be told our fridge was on back order. Never again.

Ian was very quick and professional with his email responses.
The delivery team was great- got the old fridge out of the 2nd floor apartment and got the new fridge in and installed very quickly (around 10-15 minutes) without any issues.

I first called Gerhards to see if you had the appliance I was searching for. The gentleman who answered my phone call was great and professional. He confirmed my order. When I arrived to the store, I was greeted pleasantly. It took no time to complete the sale. My delivery day was just as successful as evidenced by the deliverymen arriving when they said they would and completing their task in a reasonable amount of time. I think they without any doubt demonstrated excellence. Big thumbs up!

I recently purchased a new dishwasher at Gerhard's. I spent a little more money to upgrade to a brand that I was told was the quietest (the salesperson told me this, and the ad copy on Gerhard's site lists "quiet" as a main feature of the dishwasher). It's a lot louder than I expected, and I wish the salesperson would have been more honest with me, because I would have chosen a cheaper model. I emailed Gerhard's about this issue a week ago - the day the dishwasher got delivered, and haven't heard a reply. I'm reluctant to recommend them or shop there in the future.

Great pricing, and even better customer service ... Ian was great to work with!

To make a long story short, we had two damaged stoves delivered after buying a whole kitchen of new appliances. Couldn’t get them to call us back and finally they offered us $50 back which we never received.

Our existing 42" built-in refrigerator died on us. Did some research on the unit we wanted and found that Gerhard's carried the brand. Called and spoke with Ian. He was extremely helpful and knowledgeable. Knew the right questions to ask from his end to make sure the new one we wanted and they had in stock would fit per specs of existing one. He was courteous and thorough in explaining the pricing and what went into it and gave us a very good price per the MFSR price (which in the appliance game seems to be the starting point and its goes down, or up, from there, depending on delivery, install, disposal of old appliance). I was very please with th sales aspect. Need to see how the delivery and install goes, but so far its a very, very good start.

My wife and I were looking for a new dishwasher and Gerhard's had the exact model we wanted in stock and at the lowest price we had seen. Plus they were offering even more off with a mail-in rebate. I called and spoke to a sales associate named Ian who was very easy to work with and very helpful making sure we had everything needed to install our new dishwasher. We can not wait to get our new dishwasher and will be doing business with Gerhard's again after this great experience.

During this quarantine period we had a dryer die and a freezer breathing its last breaths. We called after choosing products online..two different weeks and sales reps but both times, excellent prices and fantastic customer service!! We have now, to date, bought 5 appliances from them and will continue to do so! Even our daughter's family is now a customer and got 2 new items during the shutdown with ease. Forget big box stores.

I called to enquire about diff options for installation and delivery and Ian made the whole experience pleasant. We quickly narrowed down my options and I chose what made sense. The installation window was set and all done. Great service...

As a real estate investor that buys appliances on a regular basis I always look for the best price, quick response and good customer service.
With Gerhard's Appliance I find it all in one shop.
I have been working with Ian for few years now and I keep getting great service. He is always there to advice, to assist, whatever I need.
He always come with a great product!

Highly recommended!!

Ian was great to work with. His customer service was amazing even though I made some mistakes with my order. Ian helped me find the range I needed. I ordered the range and an over the range microwave. When it came to installation, it turned out our kitchen cabinets were too low and the microwave was too close to the burners on the stove. Ian was understanding and was able to swap the microwave for a different one and help scheduled it to be installed very quickly.

Ian has been the most efficient, helpful and pleasant salesperson we have done business with in 36 years as general contractors!

Ian,
Professional and helpful

I am updating my review after Ian and the team at Gerhard’s made it right after making a mistake. I was contacted first thing in the morning after the issue and was told they were able to resolve it and get my elderly relative their refrigerator that day. So instead of having to wait a week after the mistake, they got it fixed right away and we got the frig. Ian apologized and owned the issue which was very much appreciated and he did everything possible to make it right. Thanks very much Ian and team. You were able to turnaround a situation that started out stressful and hectic and made us all feel good at the end of it. Appreciate all your extra effort during these trying times. Stay safe and thanks again.

First review - I’m very sorry to have to rate Ian so poorly and I see he has quite a few good reviews. I wish I had the same experience but it was bad. Hoping he makes it right. I received an email confirmation of a delivery for a refrigerator from Ian (scheduled for one week after order). The day before I hadn’t received any phone call confirming the 4-hour time window and when I called, the sales person said there was NO date scheduled in the order at all. Ian must have forgotten she said. Mistakes happen, I get it, but my 82-year old aunt really needs a fridge during these crazy times as hers broke. We purposely went with Gerhard’s because of the delivery and availability and paid more so very disappointing that someone dropped the ball in a big way.

Ian Chapin is great! We work with him exclusively at Gerhard's as our sales appliance rep and have been extremely happy with his level of customer service, his extensive knowledge of appliances, and his friendly demeanor. Thank you for being a wonderful trade partner!
- Stephanie @ Bellweather Design-Build

Ian promptly responded to me questions about the availability of freezers. Thanks so much, Ian - Jan

Thank you, Ian, for prompt and professional service and thank you Gerhardt’s for always being there.

better prices than big box stores and other online retailers, and yet you still get personal attention, which is really remarkable / unusual in this day and age.